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I am a dedicated and experienced BPO Associate with a strong background in customer service and problem-solving.
Experienced in handling customer inquiries and resolving issues
Proficient in using CRM software and other customer service tools
Excellent communication and interpersonal skills
Ability to work under pressure and meet targets
Strong problem-solving and decision-making abilities
BPO stands for Business Process Outsourcing. There are two types of BPO - Back Office Outsourcing and Front Office Outsourcing.
BPO involves contracting out specific business processes to a third-party service provider
Back Office Outsourcing includes tasks like data entry, accounting, HR, and payroll processing
Front Office Outsourcing includes customer-facing tasks like customer service, technical support, and sales
Exam...
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I applied via Walk-in and was interviewed in Oct 2019. There were 3 interview rounds.
Capital market is a financial market where long-term securities are traded.
It is a market for buying and selling long-term securities such as stocks, bonds, and mutual funds.
It provides a platform for companies and governments to raise funds for their long-term projects.
Investors can buy and sell securities in the capital market to earn returns on their investments.
Examples of capital markets include the New York Stock...
A financial derivative is a contract between two parties based on an underlying asset or financial instrument.
A derivative derives its value from an underlying asset such as stocks, bonds, commodities, or currencies.
It is a financial instrument that allows investors to speculate on the price movements of the underlying asset without owning it.
Derivatives can be used for hedging, speculation, or arbitrage.
Common types o...
Derivatives are financial instruments whose value is derived from an underlying asset or benchmark.
Futures contracts
Options contracts
Swaps
Forwards contracts
Credit derivatives
Interest rate derivatives
Currency derivatives
Commodity derivatives
Investment banking is a type of financial service that helps companies and governments raise capital by underwriting and selling securities.
Provides financial advice to clients
Underwrites and sells securities
Assists in mergers and acquisitions
Helps clients raise capital
Examples: Goldman Sachs, JPMorgan Chase, Morgan Stanley
I appeared for an interview in May 2017.
I applied via Walk-in and was interviewed in Sep 2019. There were 4 interview rounds.
I applied via Campus Placement and was interviewed before May 2020. There were 7 interview rounds.
Capital market, money markets, money market instruments, derivatives and types of derivatives explained.
Capital market refers to the market for long-term securities such as stocks and bonds.
Money market refers to the market for short-term securities such as treasury bills and commercial paper.
Money market instruments are short-term debt securities with high liquidity and low risk.
Derivatives are financial instruments w...
I applied via Referral and was interviewed before Apr 2020. There were 4 interview rounds.
I appeared for an interview before Sep 2020.
I applied via Naukri.com and was interviewed in Jul 2020. There were 4 interview rounds.
I applied via Campus Placement and was interviewed in Dec 2020. There were 4 interview rounds.
Senior Associate
75
salaries
| ₹1.9 L/yr - ₹5.7 L/yr |
Associate
61
salaries
| ₹1.6 L/yr - ₹4.5 L/yr |
Customer Service Associate
55
salaries
| ₹1 L/yr - ₹3 L/yr |
Customer Service Executive
43
salaries
| ₹1.2 L/yr - ₹3.5 L/yr |
Executive Accountant
40
salaries
| ₹2 L/yr - ₹4.9 L/yr |
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