Mahindra Integrated Business Solutions Customer Service Associate Interview Questions and Answers

Q1. Tell me about yourself
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Q2. Tell me about your hobbies
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Q3. About your hometown
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Q4. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being attentive, empathetic, and patient with customers.

• Examples of customer service include answering phone calls, responding to emails, and assisting customers in person.

• Customer service aims to ensure cu
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Q5. Tell me about your school life
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Test taken in website

Q1. What is customer service, conversation with customer, tell about Hyderabad
Ans. 
Customer service is providing assistance and support to customers, engaging in conversations to address their needs and concerns. Hyderabad is a city in India known for its rich history and culture.
• Customer service involves actively listening to customers, empathizing with their issues, and finding solutions to meet their needs.

• Engaging in conversations with customers helps build rapport and trust, leading to better cu...read more
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Q2. Conversation with customer
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Q1. Tell about yourself
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Q2. Speak about Hyderabad
Ans. 
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
• Famous for its iconic Charminar monument

• Home to the historic Golconda Fort

• Known for its biryani and haleem dishes

• Hub for IT companies and tech industry

• Has a mix of traditional and modern architecture
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Q3. Conversation with customer
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Q1. Tell me about yourself
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Q1. What is BPO , How to tackle with the customer and company products little bit,.
Ans. 
BPO stands for Business Process Outsourcing. To tackle with customers and company products, one must have good communication skills and product knowledge.
• Understand the products and services offered by the company

• Listen actively to customer concerns and address them effectively

• Be empathetic and patient with customers

• Provide accurate and timely information to customers

• Handle customer complaints professionally and offer ...read more
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Q2. Any topic will given to know about your communication skills
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Q1. Tell me about yourself
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Q1. General questions hobbies and past working or education experiences
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Q2. Speak 2 mins on given topic in good grammatical English/Hindi or both.
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Related to grammer and aptitude

Q1. Salary and shifts
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Q1. Current topics current affairs
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Q2. Tell me something about yourself
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