Mahindra Integrated Business Solutions Customer Service Executive Interview Questions and Answers

Ecommerce refers to buying and selling of goods and services online.

• Ecommerce platforms include Amazon, eBay, and Shopify.

• Customers can make purchases using credit/debit cards, PayPal, or other payment methods.

• Ecommerce has revolutionized the retail industry by providing convenience and accessibility to customers.

• Ecommerce also includes services such as online banking, online ticket booking, and online food delivery.

• Ec...read more

Ecommerce services offer convenience, variety, and cost savings compared to shopping in person.

• Ecommerce allows for shopping from anywhere at any time

• Online stores offer a wider variety of products and brands

• Ecommerce often offers lower prices and discounts

• No need to physically travel to stores and deal with crowds and parking

• Ecommerce allows for easy comparison shopping

• Delivery options make it easy to receive purchase...read more

Handling customers in inbound or outbound involves understanding their needs and providing appropriate solutions. Dealing with angry customers requires empathy, active listening, and problem-solving skills.

• In inbound customer service, the focus is on addressing customer queries and providing support.

• In outbound customer service, the focus is on making proactive calls to customers for sales or follow-ups.

• To handle angry...read more

The best process for me is voice.

• Voice communication allows for immediate and direct interaction with customers.

• It enables me to provide personalized assistance and address customer concerns effectively.

• Voice communication also allows for better understanding of customer emotions and tone.

• Examples: Resolving complex issues over the phone, providing step-by-step guidance verbally.

BPO and call centre are related but have distinct differences.

• BPO (Business Process Outsourcing) refers to outsourcing various business processes to a third-party service provider.

• Call centre specifically focuses on handling customer calls and providing support.

• BPO involves a wider range of services such as data entry, payroll processing, HR services, etc.

• Call centre primarily deals with customer inquiries, complaints,...read more

A call centre is a centralized office where customer calls are received and handled by customer service representatives.

• A call centre is a facility used by companies to manage customer interactions through various channels such as telephone, email, chat, etc.

• It serves as a hub for handling customer inquiries, complaints, and providing support.

• Call centre agents are trained to handle a wide range of customer issues and ...read more