Sutherland Global Services BPO Associate Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
I am a dedicated and detail-oriented professional with experience in customer service and problem-solving skills.
• Customer service experience in a call center setting

• Strong communication skills

• Ability to multitask and prioritize tasks effectively

• Experience in resolving customer complaints and issues

• Proficient in using CRM software and Microsoft Office applications
Answered by AI
Add your answer
Q2. Tell me about your college life
Ans. 
I was actively involved in various extracurricular activities and maintained a good balance between academics and personal growth.
• Participated in college sports teams and cultural events

• Held leadership positions in student organizations

• Maintained a high GPA while pursuing internships and part-time jobs
Answered by AI
Add your answer

Social media advantage disadvantage

Q1. Tell about your family background
Ans. 
I come from a close-knit family with parents who have always supported and encouraged me.
• Parents have always been supportive

• Close-knit family

• Encouraging environment
Answered by AI
Add your answer
Q2. Tell about your previous work experience,what work doing
Ans. 
I have 2 years of experience working as a BPO Associate at XYZ company. I handled customer inquiries, resolved issues, and processed orders.
• Worked as a BPO Associate at XYZ company for 2 years

• Handled customer inquiries and resolved issues

• Processed orders and maintained customer satisfaction

• Utilized CRM software to track customer interactions
Answered by AI
Add your answer

Q1. That is assessment one is voice
Add your answer
Q2. Mail chat that is non voice process
Add your answer

For me it's Jam(just a minute) interview say the content slowly don't go faster that's the mistake I made

Q1. About yourself and family
Add your answer