Sutherland Global Services Interview Questions, Process, and Tips

Q1. Regarding past job experience
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Q2. Interviewer checked the communication skills and pronunciation skills
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Q3. Yes, he checked my communication skills
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Q1. Interviewer tested my Speaking skills
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Q2. Asked questions about final year projects
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On risk assessment and as well as case study

Q1. Salary expectations
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Q2. Job location etc etc
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Basically some aptitude test to filter candidates

Basic questions around Random Forest, Descision Trees, ARIMA, NLP

Shares a dataset, and asks to build a ML model

Case study for managerial round

Q1. Regarding monetary negotiations
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Q2. Level related questions are asked
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Q1. Tell me about your self in brief
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Q2. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving complaints, and providing guidance.

• It focuses on building positive relationships with customers to ensure satisfaction and loyalty.

• Examples include answering phone calls, responding to emails, and offering solutions to customer issues.

• Good customer ...read more
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Written test
Write about your college or school?

Q1. Question was talked about your previous experience?
Ans. I worked as a customer service executive for a company where I was responsible for handling inbound and outbound calls, resolving complaints, and verifying documents for KYC purposes. As a document verifier, I was responsible for ensuring that the documents submitted by customers were authentic and met the requirements of the company’s KYC policy. I used AI-OCR tools to verify documents, which helped me to efficiently ...read more
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Q2. For freshers talk about your favorite place to visit?
Ans. I am going to share with you my experiences of visiting different restaurants around the world. First, let me tell you about my visit to **Noma** in Copenhagen, Denmark. This restaurant is known for its innovative cuisine and has been awarded two Michelin stars. I was impressed by the unique dishes that were served, such as the "vegetable field" and the "seafood platter". The restaurant also has a beautiful interior d
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Q3. Write a email about customer face issue and involvement?
Ans. 
Email addressing customer issues and involvement
• Acknowledge the customer's issue and apologize for any inconvenience caused

• Offer a solution or resolution to the problem

• Encourage the customer to provide feedback or suggestions for improvement

• Thank the customer for their patience and understanding
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Q1. Explain about your family
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Q2. What is your aim in life
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Q1. Again asking personal questions
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