Sutherland Global Services Interview Questions, Process, and Tips

Q1. Tell me about yourself
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Q1. Say something about your self
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping others.
• I have excellent communication skills and can effectively resolve customer issues.

• I am patient and understanding, able to handle difficult situations with professionalism.

• I have experience in handling a variety of customer inquiries and providing top-notch service.

• I am a team player and enjoy collaborating with colleagues to ensur
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Q1. Explain your job role
Ans. 
As a Customer Care Executive, I am responsible for providing excellent customer service, resolving customer issues, and ensuring customer satisfaction.
• Handle customer inquiries and complaints via phone, email, or in person

• Provide information about products and services

• Resolve customer issues and complaints in a timely manner

• Maintain a positive, empathetic, and professional attitude towards customers

• Ensure customer sati...read more
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Q1. Write essay on your fav movie.
Ans. Tips: Very easy round to clear 1. Don't make any grammatical mistake 2. Use chatgpt to generate essay for preparation. 3. It would be better if you mention your fav movie as your field related movie. eg. if you're Tech student means mention some tech related movie like social network. But do this only if you watched the movie (optional). 4. You'll be asked to write the essay on backside of your resume.
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Not a traditional GD. Similar to JAM.
1. Given a topic and asked to talk about it for atleast 30sec
eg. Topics: Gender equality or Women rights or Talk about how did you prepared for this interview.

Very easy to clear

Tips:
Make sure you talked for 30sec with decent flow

All students will attend both round 1,2. Based on their performances in both round, candidates will be selected.

Q1. I working in our company
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Q2. My hardworking to our company
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Q1. Self introduction
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Assesment test about tone checking and communication skills

Q1. About secnerio something you want to say
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Q1. Explain yourself
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Q2. Why do you feel fit for this job
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