10+ Seller Support Associate Interview Questions and Answers

Seller Support provides assistance to Amazon sellers with their account and product related issues.

• Seller Support helps sellers with account registration, product listing, order management, and payment issues.

• They also provide guidance on Amazon policies and best practices for selling on the platform.

• Seller Support can be accessed through phone, email, or chat support.

• They work closely with other Amazon teams to resolve seller issues and improve the overall selling experience...read more

To avoid customer with illegal product placement, I would follow a strict process of reviewing and monitoring product listings.

• Implement a thorough review process for all product listings to ensure compliance with Amazon's policies and guidelines.

• Regularly monitor product listings for any signs of illegal or prohibited items.

• Promptly investigate and take necessary actions upon receiving reports or complaints about illegal product placement.

• Educate sellers about Amazon's polic...read more

The man will require 9 days to cut the 10 meter log into all pieces.

• The man cuts 1 meter log daily, so he will cut 9 meters in 9 days.

• On the 10th day, he will cut the remaining 1 meter log.

• Therefore, he requires 9 days to cut the 10 meter log into all pieces.

The 2-inch box can fit 4 times into the 8-inch box.

• The bigger box is 4 times larger than the smaller box (8/2 = 4)

• Therefore, 4 smaller boxes can fit into the bigger box

An IP address is a unique numerical identifier assigned to every device connected to the internet.

• IP stands for Internet Protocol

• It consists of a series of numbers separated by periods

• It identifies the location of a device on a network

• It allows devices to communicate with each other over the internet

• Example: 192.168.1.1

To calm down an angry customer, listen actively, empathize with their situation, apologize sincerely, offer a solution, and follow up to ensure satisfaction.

• Listen actively to the customer's concerns without interrupting.

• Empathize with the customer by acknowledging their feelings and frustrations.

• Apologize sincerely for any inconvenience or misunderstanding.

• Offer a solution or options to resolve the issue.

• Follow up with the customer to ensure their satisfaction and address an...read more

Amazon's 8 rules include customer obsession, ownership, invent and simplify, hire and develop the best, insist on the highest standards, think big, bias for action, and frugality.

• Customer obsession - Always prioritize the customer's needs and satisfaction.

• Ownership - Take responsibility for your work and outcomes.

• Invent and simplify - Continuously innovate and simplify processes.

• Hire and develop the best - Recruit top talent and invest in their development.

• Insist on the highe...read more

Customer obsession is a mindset where the focus is on understanding and exceeding customer needs and expectations.

• Customer obsession means putting the customer at the center of everything

• It involves actively listening to customers and understanding their needs

• It requires going above and beyond to exceed customer expectations

• Customer obsession leads to building long-term relationships and loyalty

• Examples: Providing personalized recommendations, resolving issues promptly, antic...read more

SPS is a leading provider of retail supply chain solutions.

• SPS Commerce offers cloud-based solutions for retailers and suppliers to improve collaboration and visibility in the supply chain.

• They provide services such as EDI, analytics, and fulfillment to help businesses streamline their operations.

• SPS has a large network of trading partners, making it easier for companies to connect and do business with each other.

To ensure a safe and secure platform for buyers and sellers.

• To prevent fraud and scams in the marketplace

• To protect the reputation of the company and build trust with customers

• To comply with regulations and maintain a legal and ethical business environment

Address conflicts by listening, understanding perspectives, finding common ground, and seeking solutions together.

• Listen actively to both sides of the conflict

• Understand each person's perspective and feelings

• Find common ground and areas of agreement

• Seek solutions together through open communication and compromise

This room is a cozy living room with a fireplace and comfortable seating.

• The room has a fireplace

• There is comfortable seating

• The decor is cozy

• The lighting is warm

• There are throw pillows and blankets