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Sutherland Global Services Non Voice Customer Service Executive Interview Questions and Answers

Updated 21 Nov 2024

Sutherland Global Services Non Voice Customer Service Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Oct 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Aptitude test are exams that measures persons skills, abilities, and potential to success the ability role.

Round 2 - Coding Test 

Coding test is the technical skill of candidates coding skill.It's a chance for a candidate to demonstrate their ability to code and solve problems within a time limit.

Round 3 - Group Discussion 

A group discussion (GD) is a structured conversation where participants exchange ideas and perspectives on a specific topic. It can be used to assess a person's suitability for admission, scholarship, or a job, or as a qualitative research method to analyze how opinions and attitudes emerge.

Round 4 - Case Study 

Case study is an in-depth analysis of a real-world situation, such as a person, group, event, organization, or phenomenon.

Interview Preparation Tips

Interview preparation tips for other job seekers - An interview invitation means your resume or networking strategy has caught the attention of an organization. Be prepared for the interview.
LinkedIn Groups can be a valuable resource for job seekers. There are groups for almost every type of job seeker, from general job search groups to specialized career change and remote work groups.
Be prepared for anything, act kindly to everyone, and send follow-up emails.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Walkin interview, self introduction, casual explanation against a particular topic.

Round 2 - Case Study 

Self introduction, Define Company job description, shift, salary package etc.

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Non Voice Customer Service Executive interview:
  • Assesment

Non Voice Customer Service Executive Interview Questions Asked at Other Companies

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Q2. What is customer service?
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Q3. what is anti money laundering
asked in Genpact
Q4. what is unsecured loan
asked in Jane Street
Q5. WAY OF QUESTION TREND

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Interview Preparation Tips

Round: Resume Shortlist
Experience: I got a call from Teleperformance HR and was asked if interested to work in BPO. I agreed and they took my short introduction. After that, I was informed that next level interview will be conducted within 1 to 2 working days.
Tips: What ever you say, say with 100% confidence.

Interview Questionnaire 

1 Question

  • Q1. Basic questions like Name, Address, Birth date, qualification and work experience

Interview Preparation Tips

Round: V&A
Experience: Yes, i was fail in this round as i was not able to speak on call. i was understanding the question but was unable to answer.

Round: Manager round
Experience: Asked about me and then made some common questions that are often asks in interviews.


Interview Questionnaire 

1 Question

  • Q1. About yourself

Interview Preparation Tips

Round: HR Interview
Experience: Self introduction and about previous experience.
Tips: Should be confidence

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - HR 
Round 2 - Group Discussion 

Tell me about your day.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is an easy interview, you just need to have some good communication skills.

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 2 - Assignment 

Na

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple , communication should be fluent and be confident 😎

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Non Voice Customer Service Executive interview?
Sutherland Global Services interview process usually has 3 rounds. The most common rounds in the Sutherland Global Services interview process are Group Discussion, Case Study and Aptitude Test.

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Sutherland Global Services Non Voice Customer Service Executive Interview Process

based on 3 interviews

Interview experience

3.7
  
Good
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Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™
16% less than the average Non Voice Customer Service Executive Salary in India
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Sutherland Global Services Non Voice Customer Service Executive Reviews and Ratings

based on 3 reviews

3.2/5

Rating in categories

3.1

Skill development

3.1

Work-life balance

2.6

Salary

2.6

Job security

3.1

Company culture

2.6

Promotions

3.7

Work satisfaction

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