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HCLTech Customer Support Executive Interview Questions and Answers

Updated 16 Mar 2018

HCLTech Customer Support Executive Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Interview questions from similar companies

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic questions we have to resolve and multiple questions we have to select correct one

Round 2 - Case Study 

They provide 1 topic we have to define it read it

Interview Preparation Tips

Interview preparation tips for other job seekers - It's very good if people are facing any issue they are not getting so

I applied via Campus Placement and was interviewed before Oct 2020. There were 7 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Why should we hire you?
  • Q2. Strengths and weaknesses
  • Q3. Self Introduction
  • Q4. Case study in the office scenario
  • Q5. Why you choose this sales field?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with an enthusiasm . Be bold and be confidence. We can win everywhere.

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. When you asked to say about ur memorable day

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get confused always searching any new topic or something else be cool and always be prepared with your past

I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What did you do yesterday?

Interview Preparation Tips

Interview preparation tips for other job seekers - The intervier is understood me and they was asked me about myself, customer support role and related to any relevant topics

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Group discussion
  • Q2. Operational round
  • Q3. HR and salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Ask my introduction?
  • Q2. And my last experience
  • Q3. Check my ability to how speak with the customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Its a wonderful experience for me...I am so happy to have as a agent of Tech Mahindra. And I have learnt so many things...there have a career growth to be as TL,Quality,Trainer etc...Its a good platform!

I applied via Indeed and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why should we hire you for this job role ?
  • Ans. I will give my best for my job role with my good communication skills
  • Answered by RITIK BHARTI

Interview Preparation Tips

Interview preparation tips for other job seekers - One should not panic at all in the interview and do all the preparations before the interview so that when everything is asked, you do not feel scared at all.

I was interviewed before Mar 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you?
  • Q2. What are your strengths and weaknesses?
  • Q3. Share details of your previous job.
  • Q4. What is your family background?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, positive and be real

HCLTech Interview FAQs

How to prepare for HCLTech Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are customer support, Customer Service, international bpo, international voice and voice process.
What are the top questions asked in HCLTech Customer Support Executive interview?

Some of the top questions asked at the HCLTech Customer Support Executive interview -

  1. VERSANT TEST(English language and voice tes...read more
  2. You will hear small sentences in English and are asked to repeat them, you woul...read more

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HCLTech Customer Support Executive Interview Process

based on 3 interviews

Interview experience

3.7
  
Good
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Join HCLTech Find your spark and discover what drives you forward
HCLTech Customer Support Executive Salary
based on 87 salaries
₹1.5 L/yr - ₹4 L/yr
11% less than the average Customer Support Executive Salary in India
View more details

HCLTech Customer Support Executive Reviews and Ratings

based on 24 reviews

2.8/5

Rating in categories

4.0

Skill development

3.9

Work-life balance

2.3

Salary

4.2

Job security

4.1

Company culture

2.2

Promotions

2.9

Work satisfaction

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