HCLTech Customer Support Executive Reviews by 20+ Employees | Rated 2.8/5

What employees say about HCLTech?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

49% employees reported

Flexible timing

72% employees reported

No travel

71% employees reported

View more detailed insights

Gender based rating

2.2

Rated by Women

10 reviews

3.5

Rated by Men

12 reviews

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Top Mentions in HCLTech Customer Support Executive Reviews

24 reviews found

Sort by: Popular

Customer Support Executive in Chennai

Full Time

Other Hospital Staff Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 01 Mar 2025

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Support Executive in Chennai

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Apr 2024

Likes

Like like like like

Skill development - Excellent
Job security - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Fislike dislike dislike dislike

Salary - Poor
Promotions - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Ambattur

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 14 Jul 2022

Likes

Work atmosphere and the friendly people.

Skill development - Excellent
Job security - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Pressure in the work.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Chennai

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 19 Jun 2024

Likes

Nil.. everything was good

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Everything was good here

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Noida

Customer Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 05 Oct 2021

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

Skill development - Poor
Promotions - Poor
Work satisfaction - Poor

Customer Support Executive

Quality Assurance and Testing Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Nov 2019

Likes

Good environment

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Customer Support Executive (working remotely)

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 10 Feb 2023

Likes

The work environment

Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Cafeteria

Promotions - Poor

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Customer Support Executive

E-commerce Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 09 Dec 2019

Likes

Work without stress

Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Less chance for financial as well as career Enhancement

Salary - Bad
Skill development - Bad
Promotions - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Customer Support Executive in Ambattur

Office depot Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 25 May 2019

Likes

Over all every thing is good but no growth and salary is less

Skill development - Excellent
Job security - Excellent
Work-life balance - Excellent

Dislikes

No hike no growth

Salary - Bad
Promotions - Bad

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Ambattur

Customer service Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 11 Oct 2019

Likes

Good company

Dislikes

Nothing

Work Details

Support

Work days: Monday to Friday (Flexible Timings)

Customer Support Executive

Bpo Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Aug 2019

Likes

I liked the friendly environment of ICL Supportive nature of seniors and managers

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I hate the shift timings

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Support Executive in Chennai

Bpo Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 16 Mar 2018

Likes

Leave policy is fine. good atmosphere in and around the company.

Dislikes

9+1 hours of work, where you could hardly get time to speak with colleagues or at least have some water peacefully. Worst process, run by worst management. Training and the trainers are the worst of all. Consider you as money earning machines on the work floor and are ready to accept any kind of demands from U.S clients. Team leaderwill be after you for each and every second and keeps on asking you for numbers. People come and go out of the process so quickly that you hardly remember your colleagues(you would come across 100's of them every month! ) Horrible night shifts, where timings keep on changing on weekly basis and literally you find it impossible to balance your life with the job timings you do. You can see you health getting spoiled day by day. Low salary. No free food or cab you have to pay for both food and cab which are the pathetic services(tasteless food at high price, untimely cab services with arrogant drivers )...Read More

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Voice process, working parallely with with U. S health insurance providers.

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Noida

Bpo Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 03 Aug 2019

Likes

Learning is good

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Customer Support Executive in Chennai

Email support executive Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Jan 2020

Likes

Everything

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Appraisal

Work Details

Good beginning for freshers

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive

Chennai Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Feb 2019

Likes

Good

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Recruited with fake promise

Salary - Bad

Work Details

Good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Chennai

Email executive. Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 06 Dec 2018

Likes

The only good thing inn The company is the basic pay. There won't be any promotions or any hike in your salary no matter how hard you work. There won't be any respect for the hard work given by the employee unless you are in good termes with the higher officials. This is only about the bpo not the it.

Job security - Excellent

Dislikes

There won't be any growth for the employee.we cannot learn anything new in the company.

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Chennai

Chennai, tamilnadu Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 05 Oct 2018

Likes

The worst Company management

Job security - Good

Dislikes

No growth

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Boring

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Lucknow

BPO Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 25 Aug 2018

Likes

Nothing

Dislikes

Many things i do not ant to name them

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Solinganalur

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 20 Feb 2021

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Support Executive in Chennai

Support executive Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

2.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 24 Mar 2018

Likes

Oppurtunities at work are such lrarning is vast.Good teamwork with colleagues and my colleagues were a great support and we work in collaboratiom.

Job security - Good
Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

Compensation was not to the expectations and growth is also slow and work pressure is high.No transport facility from the organisation which makes different for late schedules.

Work satisfaction - Poor

Work Details

Quite chllenging as I have to do lead generation and achieve my targets. Pitching for my company as a support executive was tiring and job was repetitive.On my 15 month experience the same job will be on cycle and career growth is less.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

What people are saying about HCLTech

View All

goodtoknow293

2w (edited)

currently not working

Hcl Tech EPB ( engagement or employee performance bonus) deduction issue.

Hi friends, I am sharing an important information with you. I have recently joined HCL tech. Last December, 2024 my first quarterly appraisal was done. I got near about 7+ out of 10. As of now everything was okay. But this month i.e March,2025 I got only 30% of my EPB component. I then connected with my HR and Manager and RM also but no response. Everyone said, I will check it etc etc....then I talked to one of my colleagues and got to know that if the rating is below 8.5 then 20 to 30% of the EPB component will be credited. Wow 😂...really shocked. Every one in HCL has this issue or concern. So guys if you are a new joiner, be cautious about your quarter or annual rating. Do not accept less than 8.5 or else it will be hugely impacted to your salary slip. Also 7.15 out of 10 is around 70%+...but how they were calculated 30%.. don't know...really bad policy implementation...I am now deciding to leave it now...

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 24 HCLTech reviews submitted by HCLTech employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HCLTech is the right company for you. 49% of employees reported the worki...Read more

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