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Tech Mahindra Non Voice Customer Service Executive Interview Questions and Answers
Tech Mahindra Non Voice Customer Service Executive Interview Experiences
2 interviews found
Non Voice Customer Service Executive Interview Questions & Answers
Namitha Chowdary
posted on 27 Jun 2024
Selected
I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself (Self Into..)
- Q2. What is Business Process Associate
- Ans.
A Business Process Associate is a professional responsible for managing and executing business processes within an organization.
Responsible for handling various business processes such as data entry, document processing, and customer support
Ensures smooth flow of operations and timely completion of tasks
May involve working with different departments to streamline processes and improve efficiency
Requires strong attentio...
Anonymous
I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Self introduction
- Q2. Family background
- Q3. Knowing about goals
Interview Preparation Tips
- About marketing
Interview questions from similar companies
I applied via Walk-in
Interview Questionnaire
1 Question
- Q1. The interview for vcs job in direct or online interview and what benefit for you to did this work for amazon?
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. They were random questions to check communication skills
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself
- Q2. Choose a topic and speak accordingly for atleast 2 minutes
- Ans.
The importance of effective communication in customer service
Effective communication builds trust and rapport with customers
It helps in understanding customer needs and providing appropriate solutions
Good communication reduces misunderstandings and conflicts
Examples: active listening, clear and concise language, empathy
Using positive language and tone to create a positive customer experience
- Q3. Tell me about your family
Interview Preparation Tips
Don't use fillers and try to keep everything to the point
I applied via Walk-in and was interviewed in Apr 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self-introduction, JAM, typing speed, why should we hire you? what are your strengths?
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Jul 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. They ask me for tell me about yourself and he ask me questions on my hobbies!
Interview Preparation Tips
Thank you
I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Expectations of the salary?
- Ans.
I expect a salary that is competitive and reflects my skills and experience.
I have researched the average salary for this position and industry
I am open to negotiation based on the specific responsibilities and benefits offered
I am looking for a salary that allows me to support myself and my family
I am willing to work hard and contribute to the success of the company in exchange for fair compensation
- Q2. Tell me about yourself?
- Ans.
I am a customer-oriented individual with excellent communication skills and a passion for helping people.
I have worked in customer service for 3 years, where I honed my problem-solving skills
I am a quick learner and can adapt to new situations easily
I am proficient in using CRM software and have experience in handling customer complaints
I am a team player and enjoy collaborating with colleagues to achieve common goals
Interview Preparation Tips
I applied via Referral and was interviewed in Jul 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. About me and the general knowledge questions
Interview Preparation Tips
I applied via Company Website and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. I am a fresher have to need a jobs
Interview Preparation Tips
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Tech Mahindra Non Voice Customer Service Executive Interview Process
based on 2 interviews
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