Accenture Customer Service Associate Interview Questions, Process, and Tips

It was good; I need to score at least 58 to pass. They have provided a second chance if I do not pass.

Q1. Can you provide an overview of your professional profile?
Ans. 
Experienced customer service professional with strong communication skills and a track record of resolving customer issues efficiently.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems to track customer interactions

• Received multiple awards for outstanding customer satisfaction ratings
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Q2. What are your salary expectations, and when would you be available to start?
Ans. 
I am flexible with salary expectations and can start immediately.
• I am open to discussing salary based on the responsibilities and benefits offered in the role.

• I am available to start immediately and can adjust my start date if needed.

• I am more focused on finding the right fit for the position rather than a specific salary number.
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Q1. About your self
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Q2. How can a problem be effectively addressed within a team of colleagues?
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Versant Pearson test

Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a proven track record of exceeding customer satisfaction goals

• I am a strong communicator and problem-solver

• I am proficient in using CRM systems and oth
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Q2. Why do you want to join Accenture
Ans. 
I want to join Accenture because of its reputation for innovation and commitment to employee growth.
• I am impressed by Accenture's track record of delivering cutting-edge solutions to clients.

• I am excited about the opportunity to work with a diverse and talented team at Accenture.

• I believe that Accenture's focus on continuous learning and development aligns with my career goals.

• I am drawn to Accenture's culture of colla
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Q3. What does customer service means to you
Ans. 
Customer service means providing assistance and support to customers to ensure their satisfaction and loyalty.
• Customer service involves actively listening to customers' needs and concerns

• It requires empathy and understanding to effectively address customer issues

• Providing timely and accurate information to customers is essential

• Going above and beyond to exceed customer expectations can lead to customer loyalty

• Resolving...read more
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Q4. Let us play a scenario I'm a customer calling you with complains regarding the latest purchase and I'm unsatisfied and want to return it.
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An exam used to determine an individual skills

Walk through your solution by hand with in example input

Q1. Provide your name, educational background, relevant work experience,key skills and strengths
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Q2. Golla Lakshmi Prasanna
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Q3. Degree BSC computer science
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Q4. It is important criminal record on checks on fresher
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Q5. Self introduction
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Q6. Role model In your life
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