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Accenture Customer Service Associate Interview Questions, Process, and Tips
Updated
21 Nov 2024
Top Accenture Customer Service Associate Interview Questions and Answers
- Q1. What do you know about content management?
- Q2. What is Customer Service
- Q3. Handle difficult customer?
35 Accenture Customer Service Associate Interview Experiences
106 questions found
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Popular
Anonymous
Interview experience
Excellent
Difficulty level
Easy
Duration
2-4 weeks
Result
Selected
I was interviewed in Oct 2024.
2 Interview Rounds
1
Aptitude Test Round
Versant Pearson test
2
HR Round (4 Questions)
- Q1. Tell me about yourself View Answers (1)
- Q2. Why do you want to join Accenture View Answers (1)
- Q3. What does customer service means to you View Answers (1)
- Q4. Let us play a scenario I'm a customer calling you with complains regarding the latest purchase and I'm unsatisfied and want to return it. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Practice, remain calm, be patient...the interviewer also test your patience level by making you wait! Don't complain... Just wait! And try to answer the questions upto your best of capability..
Interview experience
Good
Difficulty level
Easy
Duration
2-4 weeks
Result
Selected
I applied via AmbitionBox and was interviewed in Jan 2024.
3 Interview Rounds
1
Aptitude Test Round
An exam used to determine an individual skills
2
Coding Test Round
Walk through your solution by hand with in example input
3
HR Round (6 Questions)
- Q1. Provide your name, educational background, relevant work experience,key skills and strengths Add Answer
- Q2. Golla Lakshmi Prasanna Add Answer
- Q3. Degree BSC computer science Add Answer
- Q4. It is important criminal record on checks on fresher Add Answer
- Q5. Self introduction Add Answer
- Q6. Role model In your life Add Answer
Interview Preparation Tips
Topics to prepare for Accenture Customer Service Associate interview:
- Basics of C,C++,Html,Css,
- Basics of Sql
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed in Aug 2023.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (3 Questions)
- Q1. The interview process was not too complicated. The first round was HR round which was telephonic and was all about self introduction. The second round was voice...read more Add Answer
- Q2. Self introduction Add Answer
- Q3. Tell us about the job role and what are the most important aspect of customer service job. Add Answer
3
Voice and accent Round (1 Question)
- Q1. Self introduction Add Answer
4
Behavioral Round (1 Question)
- Q1. Self introduction, about the company, about the role, reason for leaving last job. Add Answer
What people are saying about Accenture
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an application development analyst
2w
Need advice on which company to join
I have offers from HealthAsyst and WellDoc at 13LPA fixed as a .NET FSD.
Also Capgemini and Mphasis offering me 14 LPA (yet to disclose structure)
I'm interviewing with Deloitte and Dentsu for a higher offer.
Please suggest me which company would be best to join for good knowledge growth, stability and moderate work pressure.
Got a question about Accenture?
Ask anonymously on communities.
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. Tell me about yourself? Add Answer
- Q2. Customer service top points? View Answers (2)
Accenture interview questions for designations
Interview experience
Bad
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Not Selected
I applied via Recruitment Consulltant and was interviewed in Feb 2024.
2 Interview Rounds
1
Aptitude Test Round
It's test on sHL . normal
2
One-on-one Round (1 Question)
- Q1. Tell me about your day.
What you are watching recently on tv
Tell me something about yourself
Mock call Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - It's up to the recruiter. They are in mood then they will hire or else they will reject. Not depend on your ans
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Not Selected
I applied via Recruitment Consulltant and was interviewed in Jan 2024.
2 Interview Rounds
1
Technical Round (1 Question)
- Q1. Introduce yourself Add Answer
2
Technical Round (1 Question)
- Q1. About system application process and data processing Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident in your answer
Customer Service Associate Jobs at Accenture
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
HR Round (1 Question)
- Q1. Educational qualifications, Job experience and communication skills. Add Answer
2
One-on-one Round (1 Question)
- Q1. The interveiw was based on
My introduction
Educational qualifications
Job experience
Communication skills
situation handling
Common sense test Add Answer
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Dec 2022.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
HR Round (2 Questions)
- Q1. Self introduction will be asked asusual View Answers (1)
- Q2. You previous job details . Add Answer
3
Versant Round (1 Question)
- Q1. Repeat the words and Add Answer
4
Voice and accent Round (1 Question)
- Q1. Need to speak something on a given topic Add Answer
5
Technical Round (2 Questions)
- Q1. Why do you want to change Add Answer
- Q2. The key reason is this change is step in my career plan Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - They will be checking your communication skills.
Be confident and No grammar mistakes
Be confident and No grammar mistakes
Interview experience
Poor
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Company Website and was interviewed in Sep 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
One-on-one Round (2 Questions)
- Q1. I just had to talk about my Work experience and something about myself. It went really smooth as far as I am Concerned coz there was no probing or any open ende...read more Add Answer
- Q2. I really felt like the guy who took my Versant was very Uncommunicative and Impassive. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Pray that the person who is going to take your interview is really in a good state of mind at least for that day so that he does not just reject depending on his mood flings :/
Ashvin R
Interview experience
Good
Difficulty level
Easy
Duration
4-6 weeks
Result
Selected
I applied via LinkedIn and was interviewed before Mar 2023.
1 Interview Round
1
One-on-one Round (5 Questions)
- Q1. Tell me about yourself? Add Answer
- Q2. Customer Service experience? Add Answer
- Q3. Handle difficult customer? View Answers (2)
- Q4. What are your skills? Add Answer
- Q5. Weakness and strength you have? Add Answer
Accenture Interview FAQs
How many rounds are there in Accenture Customer Service Associate interview?
Accenture interview process usually has 2-3 rounds. The most common rounds in the Accenture interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Accenture Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Customer Service, customer support, Customer Handling, customer care and voice process.
What are the top questions asked in Accenture Customer Service Associate interview?
How long is the Accenture Customer Service Associate interview process?
The duration of Accenture Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Interview Process at Accenture Customer Service Associate
based on 11 interviews in last 1 year
2 Interview rounds
- HR Round
- One-on-one Round
View more
People are getting interviews through
based on 31 Accenture interviews
Job Portal
Company Website
Referral
WalkIn
Recruitment Consultant
23%
19%
16%
6%
3%
33% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Customer Service Associate Interview Questions from Similar Companies
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Accenture Customer Service Associate Reviews and Ratings
based on 190 reviews
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