Accenture Customer Service Associate Interview Questions, Process, and Tips

Q1. Tell me about yourself?
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Q2. Customer Service experience?
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Q3. Handle difficult customer?
Ans. 
Listen actively, empathize, remain calm, find a solution, escalate if necessary.
• Listen to the customer's concerns without interrupting.

• Empathize with the customer's emotions and show understanding.

• Remain calm and composed, even if the customer is being difficult.

• Find a solution that meets the customer's needs and resolves the issue.

• If unable to resolve, escalate the issue to a supervisor or manager.
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Q4. What are your skills?
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Q5. Weakness and strength you have?
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Versant Pearson test

Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a proven track record of exceeding customer satisfaction goals

• I am a strong communicator and problem-solver

• I am proficient in using CRM systems and oth
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Q2. Why do you want to join Accenture
Ans. 
I want to join Accenture because of its reputation for innovation and commitment to employee growth.
• I am impressed by Accenture's track record of delivering cutting-edge solutions to clients.

• I am excited about the opportunity to work with a diverse and talented team at Accenture.

• I believe that Accenture's focus on continuous learning and development aligns with my career goals.

• I am drawn to Accenture's culture of colla
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Q3. What does customer service means to you
Ans. 
Customer service means providing assistance and support to customers to ensure their satisfaction and loyalty.
• Customer service involves actively listening to customers' needs and concerns

• It requires empathy and understanding to effectively address customer issues

• Providing timely and accurate information to customers is essential

• Going above and beyond to exceed customer expectations can lead to customer loyalty

• Resolving...read more
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Q4. Let us play a scenario I'm a customer calling you with complains regarding the latest purchase and I'm unsatisfied and want to return it.
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An exam used to determine an individual skills

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Q1. Provide your name, educational background, relevant work experience,key skills and strengths
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Q2. Golla Lakshmi Prasanna
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Q3. Degree BSC computer science
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Q4. It is important criminal record on checks on fresher
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Q5. Self introduction
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Q6. Role model In your life
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Q1. The interview process was not too complicated. The first round was HR round which was telephonic and was all about self introduction. The second round was voice and accent round which was telephonic again...read more
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Q2. Self introduction
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Q3. Tell us about the job role and what are the most important aspect of customer service job.
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Q1. Self introduction
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Q1. Self introduction, about the company, about the role, reason for leaving last job.
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