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Accenture Customer Service Associate Interview Questions, Process, and Tips

Updated 21 Nov 2024

Top Accenture Customer Service Associate Interview Questions and Answers

Accenture Customer Service Associate Interview Experiences

35 interviews found

I applied via Recruitment Consultant and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Describe a city of your choice
  • Q2. Tell us about yourself
  • Q3. Roleplay as an associate

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear and positive in your responses

I applied via Naukri.com and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Why do wanna try to BPO
  • Q2. It’s platform to start a career

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak confidence,
Communication is more important

I applied via Alchemy and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Self introduce
  • Q2.  What ur hobbies
  • Q3. Are u ok with any shift

Interview Preparation Tips

Interview preparation tips for other job seekers - All tell yes for everything never say . And give the interview in quite place

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I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. They would ask you about the reason for choosing this job
Round 2 - Group Discussion 

They would ask you about trick question

Interview Preparation Tips

Interview preparation tips for other job seekers - It is quite easy to crack the interview if you be confident enough it will really a cake walk

Accenture interview questions for designations

 Senior Customer Service Associate

 (1)

 New Customer Service Associate

 (1)

 Customer Service Operations Associate

 (1)

 Customer Associate

 (1)

 Customer Service Executive

 (16)

 Customer Service Representative

 (3)

 Customer Support Associate

 (10)

 Senior Customer Service Executive

 (2)

I applied via Walk-in and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 1. Tell me something about your self. 2. What is Content? Briefly explain about content moderation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Which company you want to do job so First know about that Company overview and history. Why you want to join that Company you have to prepare that ans in your mind. And try to speak in English which you like to speak in your own.

Accenture Interview FAQs

How many rounds are there in Accenture Customer Service Associate interview?
Accenture interview process usually has 2-3 rounds. The most common rounds in the Accenture interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Accenture Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Customer Service, customer support, Customer Handling, customer care and voice process.
What are the top questions asked in Accenture Customer Service Associate interview?

Some of the top questions asked at the Accenture Customer Service Associate interview -

  1. What do you know about content manageme...read more
  2. What is Customer Serv...read more
  3. Handle difficult custom...read more
How long is the Accenture Customer Service Associate interview process?

The duration of Accenture Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Accenture Customer Service Associate Interview Process

based on 11 interviews in last 1 year

2 Interview rounds

  • HR Round
  • One-on-one Round
View more

People are getting interviews through

based on 31 Accenture interviews
Job Portal
Company Website
Referral
WalkIn
Recruitment Consultant
23%
19%
16%
6%
3%
33% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Accenture Customer Service Associate Salary
based on 1.9k salaries
₹0.9 L/yr - ₹7.7 L/yr
52% more than the average Customer Service Associate Salary in India
View more details

Accenture Customer Service Associate Reviews and Ratings

based on 190 reviews

3.6/5

Rating in categories

3.4

Skill development

3.0

Work-Life balance

3.5

Salary & Benefits

3.5

Job Security

3.3

Company culture

3.0

Promotions/Appraisal

3.1

Work Satisfaction

Explore 190 Reviews and Ratings
Customer Service Associate

Mumbai

1-3 Yrs

₹ 2.25-6 LPA

Customer Service Associate

Mumbai

1-3 Yrs

₹ 2.25-6 LPA

Customer Service Associate

Gurgaon / Gurugram

1-3 Yrs

₹ 3.08-6 LPA

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