Add office photos
Accenture
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter interviews by
Accenture Customer Service Associate Interview Questions, Process, and Tips
Top Accenture Customer Service Associate Interview Questions and Answers
- Q1. What do you know about content management?
- Q2. What is Customer Service
- Q3. Handle difficult customer?
Accenture Customer Service Associate Interview Experiences
35 interviews found
Anonymous
Interview Questionnaire
2 Questions
- Q1. What do you know about content management?
- Ans.
Content management involves organizing, storing, and publishing digital content.
It includes creating and editing content
It involves managing workflows and permissions
Examples include WordPress, Drupal, and SharePoint
- Q2. Content management (CM) is a set of processes and technologies that supports the collection, managing, and publishing of information in any form or medium. When stored and accessed via computers, this info...
Skills evaluated in this interview
Selected
I was interviewed in Oct 2024.
Versant Pearson test
(4 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to customers.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and resolving issues efficiently
I have a proven track record of exceeding customer satisfaction goals
I am a strong communicator and problem-solver
I am proficient in using CRM systems and oth
- Q2. Why do you want to join Accenture
- Ans.
I want to join Accenture because of its reputation for innovation and commitment to employee growth.
I am impressed by Accenture's track record of delivering cutting-edge solutions to clients.
I am excited about the opportunity to work with a diverse and talented team at Accenture.
I believe that Accenture's focus on continuous learning and development aligns with my career goals.
I am drawn to Accenture's culture of colla
- Q3. What does customer service means to you
- Ans.
Customer service means providing assistance and support to customers to ensure their satisfaction and loyalty.
Customer service involves actively listening to customers' needs and concerns
It requires empathy and understanding to effectively address customer issues
Providing timely and accurate information to customers is essential
Going above and beyond to exceed customer expectations can lead to customer loyalty
Resolving...
- Q4. Let us play a scenario I'm a customer calling you with complains regarding the latest purchase and I'm unsatisfied and want to return it.
Interview Preparation Tips
Selected
I applied via AmbitionBox and was interviewed in Jan 2024. There were 3 interview rounds.
An exam used to determine an individual skills
Walk through your solution by hand with in example input
(6 Questions)
- Q1. Provide your name, educational background, relevant work experience,key skills and strengths
- Q2. Golla Lakshmi Prasanna
- Q3. Degree BSC computer science
- Q4. It is important criminal record on checks on fresher
- Q5. Self introduction
- Q6. Role model In your life
Interview Preparation Tips
- Basics of C,C++,Html,Css,
- Basics of Sql
What people are saying about Accenture
Selected
I applied via Approached by Company and was interviewed in Aug 2023. There were 4 interview rounds.
(3 Questions)
- Q1. The interview process was not too complicated. The first round was HR round which was telephonic and was all about self introduction. The second round was voice and accent round which was telephonic again...
- Q2. Self introduction
- Q3. Tell us about the job role and what are the most important aspect of customer service job.
(1 Question)
- Q1. Self introduction
(1 Question)
- Q1. Self introduction, about the company, about the role, reason for leaving last job.
Accenture interview questions for designations
(2 Questions)
- Q1. Tell me about yourself?
- Q2. Customer service top points?
- Ans.
Top points for customer service include empathy, active listening, problem-solving, patience, and clear communication.
Empathy - Understanding and sharing the feelings of customers.
Active listening - Paying full attention to customers and showing that you are engaged.
Problem-solving - Finding solutions to customers' issues efficiently.
Patience - Remaining calm and composed, even in challenging situations.
Clear communica...
I applied via Recruitment Consulltant and was interviewed in Feb 2024. There were 2 interview rounds.
It's test on sHL . normal
(1 Question)
- Q1. Tell me about your day. What you are watching recently on tv Tell me something about yourself Mock call
Interview Preparation Tips
Customer Service Associate Jobs at Accenture
I applied via Recruitment Consulltant and was interviewed in Jan 2024. There were 2 interview rounds.
(1 Question)
- Q1. Introduce yourself
(1 Question)
- Q1. About system application process and data processing
Interview Preparation Tips
(1 Question)
- Q1. Educational qualifications, Job experience and communication skills.
(1 Question)
- Q1. The interveiw was based on My introduction Educational qualifications Job experience Communication skills situation handling Common sense test
Selected
I applied via Referral and was interviewed in Dec 2022. There were 5 interview rounds.
(2 Questions)
- Q1. Self introduction will be asked asusual
- Q2. You previous job details .
(1 Question)
- Q1. Repeat the words and
(1 Question)
- Q1. Need to speak something on a given topic
(2 Questions)
- Q1. Why do you want to change
- Q2. The key reason is this change is step in my career plan
Interview Preparation Tips
Be confident and No grammar mistakes
I applied via Company Website and was interviewed in Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. I just had to talk about my Work experience and something about myself. It went really smooth as far as I am Concerned coz there was no probing or any open ended questions asked for me. I spoke about the C...
- Q2. I really felt like the guy who took my Versant was very Uncommunicative and Impassive.
Interview Preparation Tips
Ashvin R
Selected
I applied via LinkedIn and was interviewed before Mar 2023. There was 1 interview round.
(5 Questions)
- Q1. Tell me about yourself?
- Q2. Customer Service experience?
- Q3. Handle difficult customer?
- Ans.
Listen actively, empathize, remain calm, find a solution, escalate if necessary.
Listen to the customer's concerns without interrupting.
Empathize with the customer's emotions and show understanding.
Remain calm and composed, even if the customer is being difficult.
Find a solution that meets the customer's needs and resolves the issue.
If unable to resolve, escalate the issue to a supervisor or manager.
- Q4. What are your skills?
- Q5. Weakness and strength you have?
Accenture Interview FAQs
The duration of Accenture Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
Accenture Interviews By Designations
- Accenture Associate Software Engineer Interview Questions
- Accenture Application Development Analyst Interview Questions
- Accenture Application Developer Interview Questions
- Accenture Software Engineer Interview Questions
- Accenture Software Developer Interview Questions
- Accenture Analyst Interview Questions
- Accenture Application Development Associate Interview Questions
- Accenture Senior Analyst Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Customer Service Representative Interview Questions
- Show more
Accenture Customer Service Associate Interview Process
based on 11 interviews in last 1 year
2 Interview rounds
- HR Round
- One-on-one Round
People are getting interviews through
Customer Service Associate Interview Questions from Similar Companies
Fast track your campus placements
Accenture Customer Service Associate Reviews and Ratings
based on 190 reviews
Rating in categories
|
Application Development Analyst
38.8k
salaries
|  ₹3 L/yr - ₹12 L/yr |
|
Application Development - Senior Analyst
26.2k
salaries
| ₹6.8 L/yr - ₹20.2 L/yr |
|
Team Lead
24k
salaries
| ₹7 L/yr - ₹25.1 L/yr |
|
Senior Software Engineer
18.4k
salaries
| ₹6 L/yr - ₹19 L/yr |
|
Software Engineer
17.7k
salaries
| ₹3.6 L/yr - ₹12.7 L/yr |
TCS
Cognizant
Capgemini
Infosys
Calculate your in-hand salary
- Home >
- Interviews >
- Accenture Interview Questions >
- Accenture Customer Service Associate Interview Questions
