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Accenture Customer Service Associate Interview Questions, Process, and Tips
Top Accenture Customer Service Associate Interview Questions and Answers
- Q1. What do you know about content management?
- Q2. What is Customer Service
- Q3. Handle difficult customer?
Accenture Customer Service Associate Interview Experiences
35 interviews found
Anonymous
I applied via Company Website and was interviewed before Oct 2023. There was 1 interview round.
(2 Questions)
- Q1. What about your self
- Ans.
I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.
Strong communication skills
Empathetic and compassionate
Dedicated and hardworking
Passionate about helping others
- Q2. Why do you want this job
- Ans.
I am passionate about helping customers and providing excellent service.
Enjoy interacting with people and solving problems
Have previous experience in customer service roles
Value the importance of customer satisfaction
Seeking a challenging and rewarding opportunity
Shehbaaz khan
Selected
I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 2 interview rounds.
Basic etiquettes and Technical questions regarding HR
(3 Questions)
- Q1. You are from a different background Why do you want to opt for this job profile??
- Q2. What are the qualities that resembles the job description?
- Q3. No jobs in the market
Interview Preparation Tips
If you stutter or stammer please take your time.
Focus on the questions, don't just keep a straight face
Open up with them.
I applied via Job Fair and was interviewed in Sep 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Self introduction,about company
- Q2. About work processes
- Q3. Salary expectation and work experience
Percentage problems and coding problems
Interview Preparation Tips
What people are saying about Accenture
I applied via Approached by Company and was interviewed before Apr 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. As per your skills
(2 Questions)
- Q1. What is your strength
- Q2. As per your skills
Interview Preparation Tips
Accenture interview questions for designations
I applied via Referral and was interviewed before Dec 2021. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about yourself, your hobbies.
- Q2. What keeps you motivated?
(2 Questions)
- Q1. Why do you want to work for Accenture?
- Q2. Why do you want to change your job?
(1 Question)
- Q1. This is like any other Pearson test
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Dec 2021. There were 4 interview rounds.
(1 Question)
- Q1. Tell me about yourself? How many years of experience do you carry? What is your salary expectation? How soon can you join- immediate or on notice period?
Have to voice & accent test- Versant test
(1 Question)
- Q1. Operations manager will do face to face interview. He will share the company present situation and ask you about job experience and some familiarity with the job position.
Interview Preparation Tips
Customer Service Associate Jobs at Accenture
Selected
I applied via Recruitment Consulltant and was interviewed before Mar 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Online vocabulary
- Q2. Correct the jumbled Sentence.
- Ans.
Correct the jumbled Sentence.
Identify the subject, verb, and object in the sentence
Rearrange the words in the correct order
Check for proper grammar and punctuation
- Q3. Pronounce this Sentence
(2 Questions)
- Q1. Tell me about your Job Experience
- Q2. What is Customer Service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It includes maintaining a positive and helpful attitude towards customers.
Examples of customer service activities include answering phone calls, responding to emails, and assisting cus...
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about your work experience
(1 Question)
- Q1. Tell me about your self and your work experience
Selected
I applied via Approached by Company and was interviewed before Feb 2022. There were 4 interview rounds.
Basic knowledge questions were asked
(3 Questions)
- Q1. Tell me about yourself.
- Q2. Why are you changing job
- Q3. Why should we hire you
(2 Questions)
- Q1. Process related question were asked
- Q2. Then they asked to tell a story to check the communication
Interview Preparation Tips
- Process related
- Daily routine
- future plans
Mansi Sane
Selected
I applied via Referral and was interviewed before Apr 2022. There were 4 interview rounds.
(2 Questions)
- Q1. What are your salary expectations
- Ans.
I am open to discussing salary based on the responsibilities and requirements of the position.
I am flexible and open to negotiation.
I am looking for a fair and competitive salary.
I value the opportunity to grow and advance in my career.
I am willing to consider other benefits and perks in addition to salary.
- Q2. Walk me through your resume
- Ans.
I have experience in customer service and have developed strong communication and problem-solving skills.
Worked as a Customer Service Representative at XYZ Company for 2 years
Assisted customers with inquiries, complaints, and product information
Resolved customer issues promptly and effectively
Received positive feedback from customers for excellent service
Trained new team members on customer service procedures
Email writing, SAT, Browser shortcuts
(1 Question)
- Q1. Rile specific question
Interview Preparation Tips
Accenture Interview FAQs
The duration of Accenture Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Accenture Customer Service Associate Interview Process
based on 11 interviews in last 1 year
2 Interview rounds
- HR Round
- One-on-one Round
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Accenture Customer Service Associate Reviews and Ratings
based on 190 reviews
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