Accenture Customer Service Associate Interview Questions, Process, and Tips

Q1. Online vocabulary
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Q2. Correct the jumbled Sentence.
Ans. 
Correct the jumbled Sentence.
• Identify the subject, verb, and object in the sentence

• Rearrange the words in the correct order

• Check for proper grammar and punctuation
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Q3. Pronounce this Sentence
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Q1. Tell me about your Job Experience
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Q2. What is Customer Service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes maintaining a positive and helpful attitude towards customers.

• Examples of customer service activities include answering phone calls, responding to emails, and assisting cus...read more
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Versant Pearson test

Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a proven track record of exceeding customer satisfaction goals

• I am a strong communicator and problem-solver

• I am proficient in using CRM systems and oth
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Q2. Why do you want to join Accenture
Ans. 
I want to join Accenture because of its reputation for innovation and commitment to employee growth.
• I am impressed by Accenture's track record of delivering cutting-edge solutions to clients.

• I am excited about the opportunity to work with a diverse and talented team at Accenture.

• I believe that Accenture's focus on continuous learning and development aligns with my career goals.

• I am drawn to Accenture's culture of colla
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Q3. What does customer service means to you
Ans. 
Customer service means providing assistance and support to customers to ensure their satisfaction and loyalty.
• Customer service involves actively listening to customers' needs and concerns

• It requires empathy and understanding to effectively address customer issues

• Providing timely and accurate information to customers is essential

• Going above and beyond to exceed customer expectations can lead to customer loyalty

• Resolving...read more
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Q4. Let us play a scenario I'm a customer calling you with complains regarding the latest purchase and I'm unsatisfied and want to return it.
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An exam used to determine an individual skills

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Q1. Provide your name, educational background, relevant work experience,key skills and strengths
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Q2. Golla Lakshmi Prasanna
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Q3. Degree BSC computer science
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Q4. It is important criminal record on checks on fresher
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Q5. Self introduction
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Q6. Role model In your life
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Q1. The interview process was not too complicated. The first round was HR round which was telephonic and was all about self introduction. The second round was voice and accent round which was telephonic again...read more
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Q2. Self introduction
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Q3. Tell us about the job role and what are the most important aspect of customer service job.
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Q1. Self introduction
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Q1. Self introduction, about the company, about the role, reason for leaving last job.
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