South Indian Bank Non Voice Customer Service Executive Interview Questions and Answers

I am a dedicated and experienced customer service professional with a strong focus on providing excellent support to customers.

• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a strong attention to detail and excellent communication skills

• I am proficient in using CRM systems and other customer service tools

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It focuses on building positive relationships with customers to enhance their overall experience.

• Examples include answering phone calls, responding to emails, resol...read more