Axis Bank Non Voice Customer Support Executive Interview Questions and Answers

I am passionate about sales and have a proven track record of exceeding targets in previous roles.

• Passionate about sales and enjoy the challenge of meeting targets

• Proven track record of exceeding sales targets in previous roles

• Excited about the opportunity to contribute to the growth of the company

To convince a customer, understand their needs, build trust, provide value, and offer solutions.

• Listen actively to the customer's needs and concerns

• Build trust by being honest and transparent

• Provide value by highlighting the benefits of your product or service

• Offer solutions that meet the customer's specific needs

• Address any objections or concerns the customer may have

• Follow up with the customer to ensure satisfaction

Bond market in India is performing well due to various factors.

• Low interest rates have led to increased demand for bonds

• Government's borrowing program has been well received by investors

• Investors are looking for safe investment options amidst market volatility

• Foreign investors have shown interest in Indian bonds

• RBI's measures to increase liquidity in the market have also contributed to the growth

Working in the present market situation requires adaptability and innovation.

• Adapt to changes in consumer behavior and market trends

• Innovate to offer unique solutions and stand out from competitors

• Utilize technology to improve efficiency and reach customers remotely

• Maintain strong communication with customers to build trust and loyalty

• Stay informed about industry developments and adjust strategies accordingly

Developing market requires understanding customer needs, identifying target audience, creating a unique value proposition, and effective marketing strategies.

• Conduct market research to understand customer needs and preferences

• Identify target audience and tailor marketing efforts accordingly

• Create a unique value proposition that sets your product/service apart from competitors

• Develop effective marketing strategies such ...read more

Handling sales executives requires effective communication, motivation, and goal-setting.

• Establish clear expectations and goals for the sales team

• Provide regular feedback and coaching to improve performance

• Motivate and incentivize the team to achieve targets

• Communicate effectively and listen actively to understand their needs and concerns

• Lead by example and demonstrate a strong work ethic

• Encourage collaboration and tea...read more

The code of conduct will outline the ethical and professional standards expected of employees in the company.

• The code of conduct will provide guidelines for behavior and decision-making in the workplace.

• It will cover areas such as conflicts of interest, confidentiality, and respect for colleagues.

• Examples of expected behavior may include avoiding discriminatory language or actions, maintaining confidentiality of sensit...read more

I have previous experience working at HDFC Bank.

• Worked as a Sales Executive at HDFC Bank

• Achieved sales targets consistently

• Developed strong relationships with clients

• Trained new team members on sales techniques