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Genpact Non Voice Customer Service Executive Interview Questions and Answers

Updated 12 Aug 2024

Genpact Non Voice Customer Service Executive Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is anti money laundering
  • Ans. 

    Anti money laundering (AML) refers to laws and regulations designed to prevent criminals from disguising illegally obtained funds as legitimate income.

    • AML laws require financial institutions to monitor and report suspicious activities to authorities.

    • Examples of suspicious activities include large cash transactions, structuring transactions to avoid reporting requirements, and transferring funds to high-risk countries.

    • A...

  • Answered by AI
  • Q2. What is unsecured loan
  • Ans. 

    An unsecured loan is a type of loan that is not backed by collateral.

    • No collateral is required for approval

    • Interest rates are typically higher than secured loans

    • Credit score plays a significant role in approval

    • Examples: personal loans, credit cards

  • Answered by AI

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Regarding computer science

Round 2 - Technical 

(2 Questions)

  • Q1. About computer science questions
  • Q2. Regarding computer based
Round 3 - HR 

(1 Question)

  • Q1. About myself and regarding work

Interview Preparation Tips

Interview preparation tips for other job seekers - It's was good and i was selected regarding my skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself (Self Into..)
  • Q2. What is Business Process Associate
  • Ans. 

    A Business Process Associate is a professional responsible for managing and executing business processes within an organization.

    • Responsible for handling various business processes such as data entry, document processing, and customer support

    • Ensures smooth flow of operations and timely completion of tasks

    • May involve working with different departments to streamline processes and improve efficiency

    • Requires strong attentio...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - Assignment 

Aptitude test and after complete the test . Tell about your self

Round 2 - Group Discussion 

Discuss about role . All student something tell about role and how to work on it

Round 3 - Technical 

(1 Question)

  • Q1. Working process at system
  • Ans. 

    The working process at the system involves following a set of procedures and protocols to efficiently handle customer service tasks.

    • The customer service executive logs into the system using their credentials.

    • They receive customer queries or issues through the system.

    • They analyze the problem and search for solutions using the system's resources.

    • They communicate with the customers through chat or email, providing assista...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Grateful day thanks for give the best appreciate

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Self Introduction
  • Q2. Family background
  • Q3. About concentrix
  • Q4. My personal information
Round 2 - Assignment 

About one topic like bangalore,socail media like that

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Self introduction Nd we have to speak 2 to 5 minutes on any topic
  • Q2. Strengths nd weakness
  • Q3. Why should we hire u

Interview Preparation Tips

Topics to prepare for Wipro Non Voice Customer Service Executive interview:
  • Role model
  • Ecommerce
  • Social Media
  • School Management
  • Dark movment
Interview preparation tips for other job seekers - We have to give our interview confidently because dis our first step for our future so if u don't know anything abt they asked jst say them sorry I don't know i definitely learn further that's it
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self introduction
  • Q2. Family background
  • Q3. Knowing about goals

Interview Preparation Tips

Topics to prepare for Tech Mahindra Non Voice Customer Service Executive interview:
  • About marketing
Interview preparation tips for other job seekers - Be confident , be brave
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What about your self
  • Ans. Hi sir/ mam My self D.naveen Iam coming form Chennai ,Ashok piller
  • Answered Anonymously
  • Q2. What about your education
  • Ans. Iam studying b.com accounting and finance
  • Answered Anonymously
  • Q3. Any special education
  • Q4. Where did you see yourself in the next five years
  • Q5. Describe one incident that you faced most difficult in your life and how did you overcome that
Round 3 - Aptitude Test 

What is team leading?
Team Leader is responsible for implementing strategies that team members use to achieve a goal, delegating tasks based on each member's strengths and skills and offering the training necessary to complete certain tasks.

I applied via AmbitionBox and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Show me my profile I'm interested for this role so that's why I'm asking for you
  • Q2. I'll do what you ask anything for me
Round 3 - HR 

(1 Question)

  • Q1. Stability my strategy

Interview Preparation Tips

Topics to prepare for Cognizant Non Voice Customer Service Executive interview:
  • Any topic
Interview preparation tips for other job seekers - Thanks for asking to any kind of job role in this ambition box. It's good idea to improve our skills and experience

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Case Study 

English grammar passages

Interview Preparation Tips

Interview preparation tips for other job seekers - Iam very exciting to do work in a wipro and also learn new things

Genpact Interview FAQs

How many rounds are there in Genpact Non Voice Customer Service Executive interview?
Genpact interview process usually has 1 rounds. The most common rounds in the Genpact interview process are One-on-one Round.
What are the top questions asked in Genpact Non Voice Customer Service Executive interview?

Some of the top questions asked at the Genpact Non Voice Customer Service Executive interview -

  1. what is anti money launder...read more
  2. what is unsecured l...read more

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Genpact Non Voice Customer Service Executive Reviews and Ratings

based on 2 reviews

3.3/5

Rating in categories

3.3

Skill development

3.3

Work-Life balance

3.3

Salary & Benefits

3.3

Job Security

3.3

Company culture

3.3

Promotions/Appraisal

3.3

Work Satisfaction

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