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Infosys Customer Service Associate Interview Questions and Answers

Updated 11 Mar 2025

Infosys Customer Service Associate Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I appeared for an interview in Feb 2025.

Round 1 - Aptitude Test 

Quantitative logical and verbal ability

Round 2 - HR 

(1 Question)

  • Q1. Tell me about your self, if you offer from Google after selection in infy will you accept?

I applied via Company Website and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I am a fresher have to need a jobs

Interview Preparation Tips

Interview preparation tips for other job seekers - thank you are the interview

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview Questionnaire 

1 Question

  • Q1. WHY INFOSYS

I applied via Referral and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About me and the general knowledge questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was held for very short notice they asked all the general questions I gave them all the answers and sometimes because of the consultant I had to face a issue as a fresher it was nice

Infosys interview questions for designations

 Customer Service Executive

 (9)

 Customer Service Manager

 (1)

 Customer Support Associate

 (1)

 Customer Care

 (1)

 Associate

 (22)

 Customer Support Executive

 (6)

 Customer Relation Officer

 (1)

 Senior Associate

 (44)

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Job responsibilities and personal info related questions? Also some customer handling queries and also some topic to discuss

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident through out the interview. interview is little bit standard. over all good experience

I applied via Referral and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. About pointers and their types

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy one so we can take with only basic knowledge

I applied via Naukri.com and was interviewed in Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Normal Accounts related question like describe Depreciation, ammortization, and what do you mean by Reporting (RTR Activity).
  • Q2. Some interviewer may ask what do you mean by EBITDA as in my case be prepared for this type of bouncers as well .
  • Q3. Then they will ask you your previous work related question. In my case they ask if there is GL to SL mismatch what will you do to solve it.
  • Q4. Then why do we do depreciation of companies what is the need for it
  • Ans. 

    Depreciation is necessary to allocate the cost of an asset over its useful life.

    • Depreciation helps in matching the cost of an asset with the revenue it generates.

    • It allows for the recognition of the wear and tear, obsolescence, and loss of value of assets over time.

    • Depreciation expense reduces taxable income, resulting in tax savings for companies.

    • It helps in determining the true profitability and financial position of...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident remember it's not that the interviewer knows everything but be convincing don't say blah blah if you don't know anything .
Read the basics and if you are experienced be sure to explain every detail of how you used to do work.
Best of luck.

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were random questions to check communication skills

Interview Preparation Tips

Interview preparation tips for other job seekers - For first timers interview may seem to be a tough part to clear but only thing I would suggest don't get nervous and be on point for very questions asked

I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1.  About previous experience, why did I leave the job.
  • Q2. The exact reasons I have provided along with the experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - Understand their question, do not give excuss answers which may prolong in other questions.

I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. About your last 4 days.
  • Q2. Movie you watch.share your experience.
  • Q3. Tell something about your home town

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive. They just check your english fluency

Infosys Interview FAQs

How many rounds are there in Infosys Customer Service Associate interview?
Infosys interview process usually has 2 rounds. The most common rounds in the Infosys interview process are Aptitude Test and HR.
What are the top questions asked in Infosys Customer Service Associate interview?

Some of the top questions asked at the Infosys Customer Service Associate interview -

  1. tell me about your self, if you offer from Google after selection in infy will ...read more
  2. I am a fresher have to need a j...read more

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Infosys Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Join Infosys Creating the next opportunity for people, businesses & communities
Infosys Customer Service Associate Salary
based on 5 salaries
₹2.5 L/yr - ₹8.5 L/yr
88% more than the average Customer Service Associate Salary in India
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Infosys Customer Service Associate Reviews and Ratings

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