Technical Support Representative Salary in India (Updated 2025)

Likes

Compensation,policy, and appraisal

Dislikes

Management not much serious about process. Sometimes its like a govt office not taking responsibility

Likes

The base pay is very high considering they will even take 12th pass without making a fuss. They do tend to keep you on 3 month contracts at the start and keep you on contract for a year or two before making you a 'permanent', but your position isn't at risk most of the times, your bosses will give you plenty of support and warnings if you tend to make mistakes at the start. The team leads and managers are mostly supportive and understanding.

Dislikes

The job has the same downsides as most customer support jobs, rolling schedules, 9 hour shifts, constant nagging about numbers each hour (though you can mostly just ignore the productivity metrics if you are performing with very high quality but at a slow pace). The appraisals you get will be negligible unless you can secure a promotion.

Likes

It's a good environment of a company

Dislikes

We are working extra hours and more work but they are given less salary some times we kept off line and we working saturday also but salary less and that's why I left ibm

Likes

They'll train you with basic knowledge of the product but, then they'll grill you to have a good hands-on experience.

Dislikes

Less salary, micro-management