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I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.
I was given different scenarios where a client was dealing with a software issue, the interviewer would mimic the customer and I had to ask questions to figure out the core issue.Then the second scenario tests, were focused on cases where the issue and solution were apparent but left the customer unhappy as some type of payment on their part needed to be made (e.g. expired insurance), therefore you were tested on how you would appease the customer, while showing understanding of their situation but still maintaining a firm position by explaining clearly the reasoning behind their options. So,the first set of scenarios tested my skills on identifying tech issues, and the second set was about dealing with customers as people, so it tests your soft skills.
I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.
posted on 19 Mar 2018
Minacs offers a supportive work environment with opportunities for growth and development.
Minacs has a reputation for providing excellent customer support services
The company values employee satisfaction and offers training programs for career advancement
I believe Minacs aligns with my career goals and values
posted on 6 Nov 2021
I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 4 interview rounds.
posted on 17 Jul 2020
I applied via Naukri.com and was interviewed in Jan 2020. There were 3 interview rounds.
posted on 22 Apr 2021
I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.
posted on 17 Jan 2021
I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.
posted on 24 Apr 2022
I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.
posted on 2 Nov 2021
I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.
posted on 2 Apr 2022
I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 4 interview rounds.
I can take around 50-60 calls in a day depending on the complexity of the issues.
I prioritize the urgent calls first
I take breaks in between calls to avoid burnout
I ensure that each call is resolved satisfactorily
I keep track of the number of calls taken and time spent on each call
I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.
I listen carefully to the customer's concerns and empathize with their situation.
I provide clear and concise explanations of the benefits of our products or services.
I offer alternative solutions if the customer is not satisfied with the initial proposal.
I remain calm and professional even in difficu...
I am very good in de escalation.
I listen actively and empathetically to the customer's concerns.
I remain calm and composed, even in difficult situations.
I offer solutions and alternatives to the customer's problem.
I apologize for any inconvenience caused and assure the customer that their issue will be resolved.
I follow up with the customer to ensure their satisfaction.
For example, when a customer was upset about a del...
based on 1 interview
Interview experience
based on 8 reviews
Rating in categories
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