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Teleperformance Technical Support Representative Interview Questions and Answers

Updated 3 Apr 2024

Teleperformance Technical Support Representative Interview Experiences

1 interview found

Technical Support Representative Interview Questions & Answers

user image Anonymous

posted on 3 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - Aptitude Test 

I was given different scenarios where a client was dealing with a software issue, the interviewer would mimic the customer and I had to ask questions to figure out the core issue.Then the second scenario tests, were focused on cases where the issue and solution were apparent but left the customer unhappy as some type of payment on their part needed to be made (e.g. expired insurance), therefore you were tested on how you would appease the customer, while showing understanding of their situation but still maintaining a firm position by explaining clearly the reasoning behind their options. So,the first set of scenarios tested my skills on identifying tech issues, and the second set was about dealing with customers as people, so it tests your soft skills.

Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 16 Mar 2018

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
    • Add your answer
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
    • Add your answer
  • Q3. Salary discussion
    • Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 19 Mar 2018

Interview Questionnaire 

1 Question

  • Q1. Why Minacs ? Salary Expectation ?
  • Ans. 

    Minacs offers a supportive work environment with opportunities for growth and development.

    • Minacs has a reputation for providing excellent customer support services

    • The company values employee satisfaction and offers training programs for career advancement

    • I believe Minacs aligns with my career goals and values

    • Answered by AI
    Add your answer

Interview Preparation Tips

Round: Test
Experience: Aptitude, Reasoning, Navigation Skill test

Technical Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 6 Nov 2021

I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my skills, My primary experience and Just a few questions about myself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Plese try not to fumble and be confident with anything you speak.

Technical Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 17 Jul 2020

I applied via Naukri.com and was interviewed in Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Technical question like all the computers hardware & software related.
    • Add your answer
  • Q2. In lenovo process interview must know about the os installation , booting issue , post , no post , black screen error , display blinking , LAC run , all the things
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 3 round interview
1st normal introduction
2nd technical
3rd online test(mcate) & typing test

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 22 Apr 2021

I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What did you do yesterday?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The intervier is understood me and they was asked me about myself, customer support role and related to any relevant topics

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Group discussion
    • Add your answer
  • Q2. Operational round
    • Add your answer
  • Q3. HR and salary discussion
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Technical Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 24 Apr 2022

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Introduction and job experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Must prepare why your looking job and why left you previous organisation

Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 2 Nov 2021

I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. There are lot of questions were asked and its depends on profile and your experience on the basis of experience questions were asked .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep focusing on things work on communication and written skills .

Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image

posted on 2 Apr 2022

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer
Round 3 - One-on-one 

(5 Questions)

  • Q1. What do you understand by customer support executive?
    • Add your answer
  • Q2. How much calls can you take in a day?
  • Ans. 

    I can take around 50-60 calls in a day depending on the complexity of the issues.

    • I prioritize the urgent calls first

    • I take breaks in between calls to avoid burnout

    • I ensure that each call is resolved satisfactorily

    • I keep track of the number of calls taken and time spent on each call

    • Answered by AI
    Add your answer
  • Q3. How good are you in convincing a customer?
  • Ans. 

    I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.

    • I listen carefully to the customer's concerns and empathize with their situation.

    • I provide clear and concise explanations of the benefits of our products or services.

    • I offer alternative solutions if the customer is not satisfied with the initial proposal.

    • I remain calm and professional even in difficu...

    • Answered by AI
    Add your answer
  • Q4. How good are you in de escalation?
  • Ans. 

    I am very good in de escalation.

    • I listen actively and empathetically to the customer's concerns.

    • I remain calm and composed, even in difficult situations.

    • I offer solutions and alternatives to the customer's problem.

    • I apologize for any inconvenience caused and assure the customer that their issue will be resolved.

    • I follow up with the customer to ensure their satisfaction.

    • For example, when a customer was upset about a del...

    • Answered by AI
    Add your answer
  • Q5. Why should I hire you?
    • Add your answer
Round 4 - Aptitude Test 

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Support Executive interview:
  • Covid
  • Hobbies
  • Intrests
Interview preparation tips for other job seekers - Be confidence in you answer, avoid mumbling, avoid taking time to answer the question of customer maximum just take 45 seconds. Keep smiling in the whole interview, ask questions and clarity of question if you don't answer, use simple words in explaining
More about working at Teleperformance

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Technical Support Representative interview?
Teleperformance interview process usually has 1 rounds. The most common rounds in the Teleperformance interview process are Aptitude Test.

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Teleperformance Technical Support Representative Interview Process

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Interview experience

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Teleperformance Technical Support Representative Salary
based on 21 salaries
₹1.9 L/yr - ₹4.6 L/yr
At par with the average Technical Support Representative Salary in India
View more details

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based on 8 reviews

3.6/5

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3.1

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3.5

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4.0

Salary

3.1

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3.5

Company culture

3.5

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3.1

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