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Teleperformance Technical Support Representative Interview Questions and Answers
Teleperformance Technical Support Representative Interview Experiences
1 interview found
Selected
I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.
I was given different scenarios where a client was dealing with a software issue, the interviewer would mimic the customer and I had to ask questions to figure out the core issue.Then the second scenario tests, were focused on cases where the issue and solution were apparent but left the customer unhappy as some type of payment on their part needed to be made (e.g. expired insurance), therefore you were tested on how you would appease the customer, while showing understanding of their situation but still maintaining a firm position by explaining clearly the reasoning behind their options. So,the first set of scenarios tested my skills on identifying tech issues, and the second set was about dealing with customers as people, so it tests your soft skills.
Interview questions from similar companies
Technical Support Representative Interview Questions & Answers
Foundever
Anonymous
posted on 16 Sep 2024
I applied via Indeed and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced technical support representative with strong problem-solving skills and excellent customer service.
Over 5 years of experience in providing technical support for software and hardware issues
Proficient in troubleshooting network connectivity problems
Skilled in resolving customer inquiries and complaints in a timely manner
Certified in ITIL Foundation and CompTIA A+
- Q2. What is your strength
- Ans.
My strength is my ability to troubleshoot technical issues efficiently and effectively.
Strong problem-solving skills
Excellent communication skills
Ability to remain calm under pressure
Experience in handling various technical support issues
Technical Support Representative Interview Questions & Answers
Foundever
Anonymous
posted on 23 Jun 2024
(2 Questions)
- Q1. Tell me about your self.
- Q2. Why should we hire you?
Interview Preparation Tips
Technical Support Representative Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 2 Jan 2025
Selected
I applied via Walk-in and was interviewed before Jan 2024. There were 4 interview rounds.
Basic logical thinking
General current affairs
(1 Question)
- Q1. Related banking and financial stuff
(1 Question)
- Q1. Personal details
Technical Support Representative Interview Questions & Answers
Foundever
Anonymous
posted on 14 Jul 2024
Selected
I applied via Job Portal and was interviewed before Jul 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Questions regarding pc and laptops
- Q2. Software and hardware troubleshooting
(2 Questions)
- Q1. Reason for living old company
- Q2. Basic questions regarding technical knowledge
Interview Preparation Tips
Technical Support Representative Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 6 Feb 2024
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.
(5 Questions)
- Q1. Explain about some topic in different languages
- Ans.
Explanation of the topic in different languages
Provide a brief overview of the topic in each language
Highlight key points or differences in each language
Include examples or use cases to illustrate the topic
- Q2. Why you want to join this job
- Q3. Tellme about yourself
- Q4. Hr round interview
- Q5. Training need to attend
Interview Preparation Tips
Technical Support Representative Interview Questions & Answers
Foundever
Anonymous
posted on 1 May 2023
Selected
I applied via Referral and was interviewed before May 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Technical Support Representative with a strong background in troubleshooting and customer service.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting hardware and software issues
Excellent communication and problem-solving skills
Strong knowledge of operating systems such as Windows and macOS
Familiarity with network protocols and configurati...
(1 Question)
- Q1. IP address, printers, desktops, troubleshooting.
Technical Support Representative Interview Questions & Answers
TELUS Digital
Anonymous
posted on 1 Jan 2023
Selected
I applied via Referral and was interviewed before Jan 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Technical questions as how to troubleshoot the system
- Q2. What is the process of troubleshooting and what parameters to be keep in mind when troubleshooting a system
- Ans.
Troubleshooting process involves identifying, analyzing, and resolving system issues by following a systematic approach.
Identify the problem by gathering information from the user and system logs
Analyze the problem by breaking it down into smaller parts and testing each part
Resolve the problem by implementing a solution and testing it to ensure it works
Keep in mind parameters such as system configuration, user behavior...
Interview Preparation Tips
Skills evaluated in this interview
Technical Support Representative Interview Questions & Answers
IntouchCX
Anonymous
posted on 28 Feb 2022
(1 Question)
- Q1. Tell me about yourself.
Technical Support Representative Interview Questions & Answers
TTEC India
Anit Deb
posted on 20 Jan 2022
I applied via Referral and was interviewed in Jul 2021. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basic questions like Why do you want to join this sector? Type of questions.
Interview Preparation Tips
Teleperformance Interview FAQs
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Teleperformance Technical Support Representative Interview Process
based on 1 interview
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Teleperformance Technical Support Representative Reviews and Ratings
based on 8 reviews
Rating in categories
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Customer Care Executive
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salaries
|  ₹0.7 L/yr - ₹4.5 L/yr |
|
Customer Service Executive
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salaries
| ₹1 L/yr - ₹6.5 L/yr |
|
Customer Service Associate
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salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
3.4k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
|
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| ₹1 L/yr - ₹5.5 L/yr |
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