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Alorica Customer Support Associate Interview Questions and Answers

Updated 22 May 2024

Alorica Customer Support Associate Interview Experiences

1 interview found

Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 22 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. How are u going to respond to a customer who have a damaged product issue?
    • Add your answer
  • Q2. I am a customer who got to know that my damaged product issue is solved but haven't got the product back yet?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be intellectual and face such interviews with a high presence of mind

Top trending discussions

View All
Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 25 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. About yourself
    • Add your answer
  • Q2. Be prepared and confident. They only check your communication skills and how well you can answer their questions.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and well behaved. Keep a pleasant smile. Don't hesitate to ask them to repeat the question. Its normal to being nervous.

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 13 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction, hobbies
    • Add your answer
Round 3 - Clint Round 

(1 Question)

  • Q1. Introduction, few lines about the place where you stay, an incident from real life when you helped an aged person, Hobbies, some questions on Flipkart and customer service.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The question should be based on real life or the role we have applied for. These political and social topics show nhi be discussed.

Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image Preethi Sonu

posted on 2 Jan 2021

I applied via Recruitment Consultant and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself?, How would you convince the angry customer?, What would you do if we ask you to work on your off or extend your shift?, Why we need to select you?, How would you participate in team...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be bold and confidence by giving your answer even if you don't know about it try to answer

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 17 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Best call experience with customer
  • Ans. 

    My best call experience with a customer was when I was able to resolve their issue quickly and efficiently.

    • Active listening and empathy helped me understand the customer's problem

    • I provided clear and concise instructions to resolve the issue

    • I followed up with the customer to ensure their satisfaction

    • The customer expressed gratitude and appreciation for my help

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be honest and responsible and hard working

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 May 2021

I appeared for an interview before May 2020.

Interview Questionnaire 

1 Question

  • Q1. What are your plans
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell them you see yourself working with this company till eternity, Agree with whatever questions they ask about shift timmings and all.
They want to hear you have no plans in life but to work for concentrix. Don't tell them about your dad business or if he has a good job. And tell them you don't have any plans for futher studies.
Just agree with them in everything. LOL

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 Apr 2021

I applied via Naukri.com and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, past experience, knowledge about customer service
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for typing test, process knowledge, strength, email knowledge

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 8 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self.
    • Add your answer
  • Q2. What do you join this company
    • Add your answer
  • Q3. Tell me about your Aurangabad city
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview 5 Round .first round ask me tell about your self. And education related questions computer knowledge communction skill tayping speed and last dacoument varification that after appointment letter then training start

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 8 May 2022

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Was on grammar, spelling and punctuation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure that you are aware on how to handle disgruntled customers.

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 29 Jun 2021

I applied via Naukri.com and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself and speak on any of the random topic for 2 mins and why you want to join teleperformance.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and do not fumbal English mush be got.
More about working at Alorica

Alorica Interview FAQs

How many rounds are there in Alorica Customer Support Associate interview?
Alorica interview process usually has 1 rounds. The most common rounds in the Alorica interview process are HR.
How to prepare for Alorica Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Alorica. The most common topics and skills that interviewers at Alorica expect are international bpo, international call center and voice process.

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Alorica Customer Support Associate Interview Process

based on 1 interview

Interview experience

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Excellent
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Alorica Customer Support Associate Salary
based on 13 salaries
₹2.8 L/yr - ₹4 L/yr
14% more than the average Customer Support Associate Salary in India
View more details

Alorica Customer Support Associate Reviews and Ratings

based on 5 reviews

2.7/5

Rating in categories

1.6

Skill development

2.6

Work-life balance

3.2

Salary

2.7

Job security

2.2

Company culture

1.8

Promotions

1.8

Work satisfaction

Explore 5 Reviews and Ratings
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