6 Tech Mahindra Customer Service Professional Interview Questions & Answers | Complete Prep Guide 2025

Tech Mahindra Customer Service Professional Interview Experiences

2 interviews found

Customer Service Professional Interview Questions & Answers

Anonymous

posted on 31 Oct 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via LinkedIn and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Brief study of resume. Basic English speaking test. Like tell yours daily routine.

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Q1. Tell me about yourself? Help- never add your family and don't use childhood intro. Q2. Why you need this job? Help- don't mention money issues! Q3. ASSE no any thing can be asked. Help- try to spe...

Add your answer

Customer Service Professional Interview Questions & Answers

posted on 17 Jun 2022

I applied via Referral and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Tell us about Child Labour?

Ans.

Child labour refers to the exploitation of children through any form of work that deprives them of their childhood, interferes with their ability to attend regular schools, and is mentally, physically, socially or morally harmful.

Child labour is a global issue affecting millions of children worldwide.
It involves children being engaged in work that is often hazardous, exploitative, and detrimental to their well-being.
Ch...

Answered by AI

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Q2. Tell us about customer Service?

Ans.

Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.

Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service professionals should have excellent communication and problem-solvin...

Answered by AI

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Round 2 - Typing Test

(1 Question)

Q1. To get selected you have to get 28wpm and 90% Accuracy

Add your answer

Round 3 - Chat Process

(1 Question)

Q1. I Ordered a fast charger from XYZ but regular charger is delivered to me,that too is fake?

Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Professional interview:

CSAT
bpo
Child labour
Women Empowerment
Child Marriage

Interview preparation tips for other job seekers - So i would like to suggest everyone be calm don't stress out handle the situation calmly. Just keep focusing and trying harder and harder because failure doesn't mean it's end of your story. You are a shinning star God has planned better than our's. So have faith and continue applying u will reach the postion which God had already assigned for you.

Regard's
Shoaib Raina

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 15 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. What's your salary expectations

Add your answer

Q2. What's your strength and weakness

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

Customer Service Associate Interview Questions & Answers

TCS

Anonymous

posted on 9 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Got a call by a customer and they complain about water got spoiled? How to solve that issue?

Add your answer

Q2. My answer was ill say sorry about the inconvinence about the product and then ill be sending one of our executive to them to check on the product weathee it got spoiled or not if it is spoiled ill give the...

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always keep your mind calm and answer the questions if u dont have any idea about the question on what interviewer is asking answer them that uk abt it or not but dont be tensed or worried

Customer Care Executive Interview Questions & Answers

Accenture

Anonymous

posted on 16 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Self introduction about the process

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

Customer Service Executive Interview Questions & Answers

Infosys

Anonymous

posted on 5 Jul 2021

Interview Questionnaire

1 Question

Q1. How can i get HR contact for interview

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need HR contact number

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 26 Feb 2021

Interview Questionnaire

1 Question

Q1. What is wipro

Add your answer

Customer Service Associate Interview Questions & Answers

Wipro

Anonymous

posted on 28 Feb 2021

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire

4 Questions

Q1. Why do you think you are appropriate for this job?

Add your answer

Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...

Add your answer

Q3. Why this job is important for you?

Add your answer

Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be confident. Try to be optimistic and show your strength as your weakness if they ask you about your weakness.

Customer Service Associate Interview Questions & Answers

Wipro

Anonymous

posted on 15 Sep 2020

I applied via Referral and was interviewed in Mar 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. What is communication skill

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - We have to improve our personality to apply any job, and develope your skills always, adaptability skills etc

Customer Service Associate Interview Questions & Answers

Wipro

Anonymous

posted on 8 Oct 2020

I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Tell me about ur self

Add your answer

Q2. Tell me about the bpo

Ans.

BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.

BPOs can handle a variety of processes such as customer service, technical support, and data entry.
Companies outsource to BPOs to save costs and improve efficiency.
BPOs are often located in countries with lower labor costs, such as India and the Philippines.
BPOs may operate onshore, nearshore...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - keep clam and answer smartly

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Service Professional interview?

Tech Mahindra interview process usually has 3 rounds. The most common rounds in the Tech Mahindra interview process are HR, Typing Test and Resume Shortlist.

How to prepare for Tech Mahindra Customer Service Professional interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, voice process, bpo, customer support and Communication Skills.

What are the top questions asked in Tech Mahindra Customer Service Professional interview?

Some of the top questions asked at the Tech Mahindra Customer Service Professional interview -

Tell us about Child Labo...read more
Tell us about customer Servi...read more
I Ordered a fast charger from XYZ but regular charger is delivered to me,that t...read more

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Tech Mahindra Customer Service Professional Salary

based on 65 salaries

₹1.5 L/yr - ₹4.9 L/yr

25% less than the average Customer Service Professional Salary in India

View more details

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