Etech Global Services - Presales Business Technology Consultant - Contact Center (5-7 yrs)

Pre Sales Business Technology Consultant (Contact Center)

Department: IT

Location: Gandhinagar, Gujarat

Experience: 5+ years of hands-on experience in contact center technologies and solutions.

What you will be doing:

- Pre-Sales Consulting:

- Collaborate with sales teams to understand client requirements and design tailored contact center solutions.

- Lead technical presentations, demonstrations, and workshops to showcase product capabilities.

- Prepare solution architecture, integration plans, and technical proposals aligned with client needs.

- Contact Center Expertise:

- Analyze and recommend solutions for optimizing contact center operations (e. , routing, workforce management, analytics).

- Provide technical expertise in tools such as Genesys, Avaya, Cisco Contact Center, Five9, or similar platforms.

- Stay updated on emerging trends and technologies in contact centers, such as AI, chatbots, and omnichannel strategies.

- Technical Solution Design:

- Define requirements for contact center integrations, including CRM, IVR, ACD, and other enterprise systems.

- Ensure proposed solutions meet security, compliance, and scalability standards.