Etech Global Services - Data Analyst - Tableau (3-6 yrs)

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

What We Offer :

- Transportation allowance

- Canteen Subsidy

- Night Shift allowance as per process

- Campaign Allowance

- Health Insurance

- Tuition Reimbursement

- Work-Life Balance Initiatives

- Rewards & Recognition

- Internal movement through IJP

The Team :

The Support Operations team sits within the Customer organization and is responsible for supporting, developing, managing and enhancing the applications which are used to deliver, train, and support our Customers. The group focuses on engaging with stakeholders to understand business needs, then designing, developing and deploying solutions that meet those business needs. Clients' Support Operations team is looking for someone who can hit the ground running managing multiple tasks while producing high-quality work.

The Role :

Client is looking for a skilled data analyst passionate about unlocking insights which will take our business to the next level. The ideal candidate will have the technical skills to build performant data sets, build clear and engaging visualizations, and be committed to transforming data into readable, goal-driven reports and dashboards for continued innovation and growth.

As a Data Analyst, you will report to the Unassisted Support Manager and support our BI reporting / visualization tool (Tableau) and help to drive its adoption across the organization. You will work with leadership on their KPI reporting as well as work closely with functional leaders, organizational units, and subject matter experts to identify what metrics are important to them and how they will interact with the reporting solutions you develop and deploy.

We expect you to have :

- 3+ years of practical experience as an analyst in data-driven organizations

- Proven experience dealing with large, complex datasets and evidence of being able to transform data into actionable insights

- Ability to understand complex reporting and analytical requirements

- Assist users on building ad-hoc reports and analysis

- Identify new opportunities to leverage data, integrate and enhance business value

- Ability to guide solution design to meet business needs and coordinate with data owners to ensure data accessibility and quality

- Experience building dashboards, with a preference for Tableau

- Familiarity with SQL and Excel, ability to learn other data analysis tools

- Must demonstrate exceptional verbal and written communication skills with the ability to communicate

clearly, effectively and appropriately with colleagues at all levels

What You'll Be Doing :

- Build and maintain interactive reports and dashboards from multiple data sources through the full l

lifecycle, from requirement gathering through to deploying, training and monitoring after go-live

- Quickly become the go-to expert on Tableau for the Support & Education teams

- Work closely with support leadership to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers

- Proactively identify trends, opportunities, and actionable insights through analysis and manipulation of complex data sets

- Build and maintain capacity planning models to forecast staffing needs

- Act as a key representative to support projects, change management, and strategic initiatives

- Promote data literacy and cleanliness across the organization with the use of reports and process to reduce data staleness

- Act as an ambassador for data and a driver of change in support of business process improvement

- Will be required to perform other duties assigned by the Unassisted Support Manager

Preferred Qualifications :

- Bachelor's degree in Mathematics, Computer Science, Economics, Statistics or a related field

- Practical experience and working knowledge of Tableau

- Practical experience in statistical analysis through the use of statistical packages including Excel, SPSS, or SAS

- Programming knowledge ( Javascript, or ETL frameworks)

- Proficiency in Python, R, or related programming language

- Excellent SQL knowledge with an emphasis on data warehousing and reporting

- Previous experience working in a SCRUM or agile environment

- Salesforce experience with objects, fields, and reporting tools

- Coveo reporting experience

- Knowledge of KCS Methodology

- Strong understanding of Data warehouse concepts