Quality Assurance Lead - Playwright Testing (8-10 yrs)

Job Title: QA Lead/Manager

Team Leadership

- Manage, mentor, and develop a team of QA engineers.

- Foster a culture of continuous improvement and learning

- Conduct performance reviews and provide career development guidance Strategy And Planning

- Develop and implement QA strategies aligned with business goals

- Create and maintain quality assurance processes and best practices

- Collaborate with development and product teams to ensure quality is integrated throughout the SDLC
Hands-on Technical Work

- Participate in technical design reviews and provide input on testability

- Develop and maintain automated test frameworks and tools

- Conduct code reviews of test scripts and assist in complex debugging scenarios Quality Metrics And Reporting

- Define and track key quality metrics

- Prepare and present quality reports to stakeholders

- Analyse trends and propose improvements based on data Test Environment Management

- Oversee the setup and maintenance of test environments

- Ensure efficient use of testing resources and tools Agile Practices

- Participate in Agile ceremonies and represent the QA perspective

- Ensure QA activities are well-integrated into sprint cycles Cross-functional Collaboration

- Work closely with development, product, and operations teams

Communicate effectively with both technical and non-technical stakeholders

What We Expect You To Have :

- Bachelor's degree in Computer Science, Engineering, or a related field.

- 8+ years of experience in software quality assurance, with at least 3 years in a leadership role.

- Strong knowledge of QA methodologies, tools, and best practices

- Proficiency in test automation frameworks using Selenium with Java or Playwright with Typescript or Cypress.

- Experience with performance testing tool like JMeter, security testing, and API testing

- Proficiency in defect tracking and test management tools.

- Familiarity with CI/CD pipelines and DevOps practices

Good to Have :

- Having call center solution like Dialer, WFM and any third party tool testing experience.

Soft Skills :

- Excellent leadership and team management abilities

- Strong problem-solving and analytical skills

- Effective communication skills, both written and verbal

- Ability to prioritise and manage multiple projects simultaneously