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8 Etech Global Services Jobs

Etech Global Services - Presales Business Technology Consultant - Contact Center (5-7 yrs)

5-7 years

Etech Global Services - Presales Business Technology Consultant - Contact Center (5-7 yrs)

Etech Global Services

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Pre Sales Business Technology Consultant (Contact Center)

Department: IT

Location: Gandhinagar, Gujarat

Experience: 5+ years of hands-on experience in contact center technologies and solutions.

What you will be doing:

- Pre-Sales Consulting:

- Collaborate with sales teams to understand client requirements and design tailored contact center solutions.

- Lead technical presentations, demonstrations, and workshops to showcase product capabilities.

- Prepare solution architecture, integration plans, and technical proposals aligned with client needs.

- Contact Center Expertise:

- Analyze and recommend solutions for optimizing contact center operations (e. , routing, workforce management, analytics).

- Provide technical expertise in tools such as Genesys, Avaya, Cisco Contact Center, Five9, or similar platforms.

- Stay updated on emerging trends and technologies in contact centers, such as AI, chatbots, and omnichannel strategies.

- Technical Solution Design:

- Define requirements for contact center integrations, including CRM, IVR, ACD, and other enterprise systems.

- Ensure proposed solutions meet security, compliance, and scalability standards.


Functional Areas: Other

Read full job description

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What people at Etech Global Services are saying

What Etech Global Services employees are saying about work life

based on 336 employees
64%
51%
83%
75%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Etech Global Services Benefits

Free Transport
Job Training
Cafeteria
Health Insurance
Soft Skill Training
Work From Home +6 more
View more benefits

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