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11 Etech Global Services Jobs

Etech Global Services - Presales Business Technology Consultant - Contact Center (5-7 yrs)

5-7 years

Etech Global Services - Presales Business Technology Consultant - Contact Center (5-7 yrs)

Etech Global Services

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Pre Sales Business Technology Consultant (Contact Center)

Department: IT

Location: Gandhinagar, Gujarat

Experience: 5+ years of hands-on experience in contact center technologies and solutions.

What you will be doing:

- Pre-Sales Consulting:

- Collaborate with sales teams to understand client requirements and design tailored contact center solutions.

- Lead technical presentations, demonstrations, and workshops to showcase product capabilities.

- Prepare solution architecture, integration plans, and technical proposals aligned with client needs.

- Contact Center Expertise:

- Analyze and recommend solutions for optimizing contact center operations (e. , routing, workforce management, analytics).

- Provide technical expertise in tools such as Genesys, Avaya, Cisco Contact Center, Five9, or similar platforms.

- Stay updated on emerging trends and technologies in contact centers, such as AI, chatbots, and omnichannel strategies.

- Technical Solution Design:

- Define requirements for contact center integrations, including CRM, IVR, ACD, and other enterprise systems.

- Ensure proposed solutions meet security, compliance, and scalability standards.


Functional Areas: Other

Read full job description

Prepare for Business Technology Consultant roles with real interview advice

Top Etech Global Services Business Technology Consultant Interview Questions

Q1. How to add scroll bar in HTML, CSS
Q2. define color in html display none vs hidden
Q3. ways to define css full forms of xml html css
View all 13 questions

What people at Etech Global Services are saying

What Etech Global Services employees are saying about work life

based on 335 employees
64%
51%
83%
75%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Etech Global Services Benefits

Free Transport
Job Training
Cafeteria
Health Insurance
Soft Skill Training
Work From Home +6 more
View more benefits

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