Etech Global Services Customer Care Executive Interview Questions and Answers

Q1. Tell me something about your self ?
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Q2. Job profile
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You need to do typing test

Q1. Describe yourself
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Q2. Related studies
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with a strong background in resolving customer issues and providing exceptional service.
• Experienced in handling customer inquiries and complaints

• Skilled in de-escalating tense situations and finding solutions

• Strong communication and interpersonal skills

• Ability to multitask and prioritize tasks effectively
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Amcat test , version test

Q1. Tell me about yourself?
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• Experienced in handling customer inquiries and complaints

• Skilled in providing excellent customer service

• Strong communication and problem-solving abilities

• Ability to remain calm and professional in stressful situations
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Q2. Describe your college life?
Ans. 
My college life was a mix of academics, extracurricular activities, and making lifelong friendships.
• Studied hard to maintain good grades

• Participated in various clubs and organizations

• Made friends from diverse backgrounds

• Balanced social life with academic responsibilities
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Q1. They will give any 1 topic to speak
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Q2. What are your hobbies?
Ans. 
My hobbies include reading, hiking, and playing the guitar.
• Reading: I enjoy reading fiction and non-fiction books in my free time.

• Hiking: I love exploring nature trails and going on outdoor adventures.

• Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.
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Q1. Tell me about yourself?
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Q2. Tell me about your previous company experience?
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Q1. Self introduction
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Q2. Technical round
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Q1. Self introduction
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Q2. Why customer service
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Q3. Tell me more about sitel
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Q4. Technical questions
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This round will be on teams meet

Q1. Customer service question
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Nice Normal test for English spoken

Again this test given for english spoken, Creativity and typing speed

Q1. Overall good round, confidence and spoken English check
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