TELUS Digital Customer Care Executive Interview Questions and Answers

I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for outstanding customer service

The gap is huge due to various factors such as market demand, economic conditions, company restructuring, personal reasons, etc.

• Market demand for the specific skill set may be low

• Economic conditions may have led to downsizing or hiring freezes

• Company restructuring or mergers could have affected hiring

• Personal reasons such as health issues or family commitments

My husband works as a software engineer at a tech company in the city.

• My husband is a software engineer

• He works at a tech company

• His workplace is located in the city

I am available to join immediately.

• I can start as soon as possible.

• I am ready to join within a week's notice.

• I am flexible with the joining date and can accommodate as per the company's requirement.

Remain calm, listen to the customer, empathize, and try to resolve the issue professionally.

• Remain calm and composed

• Listen to the customer's concerns without interrupting

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Attempt to de-escalate the situation by offering solutions or alternatives

• If the abuse continues, politely inform the customer that the call will be terminated if the behavi

Customer care executives are responsible for handling customer inquiries, resolving complaints, and providing information about products or services.

• Responding to customer inquiries via phone, email, or chat

• Resolving customer complaints and issues in a timely manner

• Providing information about products or services

• Maintaining customer records and updating databases

• Ensuring customer satisfaction and retention

• Collaborating...read more

I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

• Experienced in handling customer inquiries and complaints

• Skilled in providing excellent customer service

• Strong communication and problem-solving abilities

• Ability to remain calm and professional in stressful situations

My college life was a mix of academics, extracurricular activities, and making lifelong friendships.

• Studied hard to maintain good grades

• Participated in various clubs and organizations

• Made friends from diverse backgrounds

• Balanced social life with academic responsibilities

My hobbies include reading, hiking, and playing the guitar.

• Reading: I enjoy reading fiction and non-fiction books in my free time.

• Hiking: I love exploring nature trails and going on outdoor adventures.

• Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.