TELUS Digital Customer Care Executive Interview Questions and Answers

Short-answer questions, story-based questions, and aptitude tests:

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Q1. Tell me about social media
Ans. 
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can share photos, videos, status updates, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marketing,...read more
Answered by AI
Add your answer
Q2. Tell me about the movie that you recently watched
Ans. 
I recently watched the movie 'The Shawshank Redemption'
• The movie is based on a Stephen King novella

• It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary

• Themes of hope, friendship, and redemption are central to the plot
Answered by AI
Add your answer

Q1. About qualification
Add your answer
Q2. About experience
Add your answer

Q1. Tell me about your self
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer service roles

• I am skilled in active listening and problem-solving

• I have a track record of exceeding customer satisfaction goals

• I am proficient in using CRM systems and handling high call volumes
Answered by AI
Add your answer
Q2. Who was your ideal person
Ans. 
My ideal person is someone who is empathetic, patient, and a good listener.
• Empathetic - able to understand and share the feelings of others

• Patient - able to remain calm and composed in challenging situations

• Good listener - attentive and responsive to the needs of others

• Example: A mentor who guided me through difficult times with compassion and wisdom
Answered by AI
Add your answer

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
Answered by AI
Add your answer
Q2. Are u comfortable with this job role
Ans. 
Yes, I am comfortable with this job role as I have previous experience in customer care and enjoy helping customers.
• I have previous experience in customer care roles

• I enjoy helping customers and resolving their issues

• I am comfortable with handling customer inquiries and complaints
Answered by AI
Add your answer

How u get to work to this company & our work performance to get hire posting & good computer skills good communication skills good English knowledge or tamil knowledge

About working discussion how to work to more improvement

Q1. Tell me about yourself nd salary discussion
Add your answer
Q2. After that manager round
Add your answer

Q1. Communication skills
Add your answer

Q1. Grammatical part
Add your answer

Q1. Company promises
Add your answer