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I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.
Customer care executives are responsible for handling customer inquiries, resolving complaints, and providing information about products or services.
Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and issues in a timely manner
Providing information about products or services
Maintaining customer records and updating databases
Ensuring customer satisfaction and retention
Collaborating...
I applied via Walk-in and was interviewed in Jun 2023. There were 3 interview rounds.
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can share text, photos, videos, and links on social media.
Social media is used for communication, networking, marketing, and entertainment purposes.
It allows users to connect with fr...
Social media is a platform where users can interact, share content, and connect with others online.
Social media platforms include Facebook, Instagram, Twitter, LinkedIn, etc.
Users can post updates, photos, videos, and engage with others through likes, comments, and shares.
Businesses use social media for marketing, customer service, and building brand awareness.
Social media can be accessed through websites or mobile app
Gurugram, also known as Gurgaon, is a city located in the Indian state of Haryana, known for its rapid urbanization and development.
Gurugram is a major financial and technology hub in India.
It is home to numerous multinational companies and business parks.
The city has a vibrant nightlife with many restaurants, bars, and shopping malls.
Gurugram is known for its modern infrastructure and high-rise buildings.
It is located...
Monitoring social media platforms throughout the day to address customer queries and concerns.
Check social media notifications regularly for new messages or comments
Respond promptly to customer inquiries or complaints
Engage with customers by liking or sharing positive feedback
Monitor brand mentions and address any negative comments or reviews
Provide updates on product launches or promotions
I applied via Referral and was interviewed in Sep 2022. There were 4 interview rounds.
I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.
I have worked in the customer service industry for over 5 years.
I am skilled in handling customer inquiries, resolving complaints, and providing product information.
I have a proven track record of maintaining high customer satisfaction ratings.
I am proficient in using customer relationship managemen...
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
I have worked in the customer service industry for over 5 years.
I am skilled in handling customer inquiries, resolving complaints, and providing accurate information.
I have a proven track record of maintaining high customer satisfaction ratings.
I am proficient in using CRM software and have excell...
The last movie I watched was a romantic comedy called 'Crazy Rich Asians'.
Title: Crazy Rich Asians
Genre: Romantic Comedy
Director: Jon M. Chu
Main Cast: Constance Wu, Henry Golding, Michelle Yeoh
Plot: The movie follows the story of a young woman who accompanies her boyfriend to Singapore and discovers that he comes from an extremely wealthy family.
Themes: Love, family, culture, social class
Release Year: 2018
My role model is Oprah Winfrey, a media mogul and philanthropist.
Oprah Winfrey is an inspiration to me because of her success in the media industry.
She started from humble beginnings and overcame many obstacles to become one of the most influential women in the world.
Oprah's dedication to her craft and her ability to connect with people on a personal level is something I admire.
She has used her platform to promote impo...
I want to join BPO because I enjoy interacting with people and providing excellent customer service.
I have a passion for helping others and enjoy resolving customer issues.
I have strong communication and problem-solving skills.
I am a patient and empathetic individual, which are essential qualities for a customer care executive.
I have previous experience in a customer service role and have received positive feedback fro...
I am planning to work here for the long term because of the company's reputation, growth opportunities, and alignment with my career goals.
I am impressed by the company's reputation in the industry and its commitment to customer satisfaction.
I see great potential for growth and advancement within the company, which aligns with my long-term career goals.
The company's values and culture resonate with me, and I believe I ...
I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.
I have worked in the customer service industry for over 5 years.
I have a proven track record of resolving customer issues and ensuring customer satisfaction.
I am skilled in handling customer inquiries, complaints, and providing accurate information.
I have excellent communication and interpersonal sk...
I am from a small town in the countryside known for its scenic beauty and close-knit community.
I grew up in a town called Greenfield, surrounded by lush green fields and rolling hills.
The town has a population of around 5,000 people and is known for its peaceful and serene environment.
The community in Greenfield is very close-knit, and everyone knows each other.
There are several local festivals and events that bring th...
To become a Customer Care Manager and lead a team of dedicated professionals.
To advance my career in customer care and take on a leadership role
To enhance my skills in managing customer relationships and resolving issues
To contribute to the success of the organization by providing excellent customer service
To continuously learn and adapt to new technologies and customer care strategies
To build a strong team and create ...
Engineering provided me with problem-solving skills and BPO offers a platform to apply them in a customer-centric environment.
Engineering taught me to analyze problems and find solutions.
BPO provides an opportunity to use these skills to help customers with their issues.
I am excited to work in a dynamic and fast-paced industry like BPO.
I believe my engineering background will help me excel in this role by providing a u
A processor is a central processing unit that executes instructions of a computer program. Some popular OS are Windows, macOS, and Linux.
Processor is the brain of a computer that performs arithmetic and logical operations.
Windows, macOS, and Linux are some popular operating systems.
The latest processor in the market is Intel Core i9-11900K.
My mobile phone has a Qualcomm Snapdragon 888 processor with 8GB RAM and 128GB s
I can speak English, Spanish, and French fluently.
Fluent in English, Spanish, and French
Can communicate effectively in all three languages
Experience in customer service in all three languages
Able to understand and respond to customer inquiries in their preferred language
What is your name and why you join this group of job customer service representative
I tend to overthink and sometimes struggle with decision-making.
Overthinking can lead to analysis paralysis
I am actively working on improving my decision-making skills
I seek feedback from colleagues to ensure I am making informed decisions
I joined this job because I enjoy helping people and providing excellent customer service.
I have always had a passion for helping others and solving problems.
I have strong communication and interpersonal skills, which are essential for a customer care executive role.
I believe in the importance of providing exceptional customer service and going above and beyond to meet customer needs.
I enjoy the challenge of resolving ...
My family background is diverse and supportive, with members from different professions and backgrounds.
My father is a doctor and my mother is a teacher, so I have been exposed to different fields from a young age.
I have a sibling who works in the IT industry, which has given me insights into the technological world.
My extended family includes entrepreneurs, engineers, and artists, providing a well-rounded perspective ...
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I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.
I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.
Experienced in B2B sales and account management
Proven track record of meeting and exceeding sales targets
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Proficient in CRM software and sales analytics
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or in-pe...
To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.
Research and understand the target market
Identify the customer's pain points and needs
Highlight the unique features and benefits of our product
Provide excellent customer service and follow-up
Offer promotions or discounts to incentivize purchase
Use persuasive language and storytelling to create an emoti...
I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.
Sales is the process of selling products or services to customers in exchange for money.
Sales involves identifying potential customers and their needs
It also involves promoting and demonstrating the benefits of the product or service
Closing the sale by convincing the customer to make a purchase
Following up with customers to ensure satisfaction and encourage repeat business
Examples include selling cars, insurance polici
E-commerce refers to buying and selling of goods and services online.
E-commerce involves online transactions through websites or mobile apps.
It eliminates the need for physical stores and allows businesses to reach a wider audience.
Examples include Amazon, eBay, and Alibaba.
E-commerce has grown rapidly in recent years due to the convenience it offers to customers.
Online shopping is the process of buying goods or services over the internet.
Online shopping allows customers to browse and purchase products from the comfort of their own homes.
Customers can compare prices and read reviews before making a purchase.
Popular online shopping websites include Amazon, eBay, and Walmart.
Online shopping has become increasingly popular due to its convenience and accessibility.
Payment methods f...
E-commerce sites are online platforms where you can buy and sell products and services.
Amazon - one of the largest e-commerce sites in the world
eBay - an online auction and shopping website
Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services
Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...
I applied via Company Website and was interviewed before Oct 2020. There were 4 interview rounds.
I was interviewed before May 2020.
I applied via Referral and was interviewed before Sep 2020. There were 5 interview rounds.
I applied via Company Website and was interviewed in Nov 2020. There was 1 interview round.
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Interview experience
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Customer Response Executive
171
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Customer Relationship Executive
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Customer Care Executive
132
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Customer Support Executive
130
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Customer Service Executive
113
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Genpact
Wipro
TCS
Infosys