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1point1 Solutions Customer Care Executive Interview Questions, Process, and Tips

Updated 8 May 2024

Top 1point1 Solutions Customer Care Executive Interview Questions and Answers

View all 9 questions

1point1 Solutions Customer Care Executive Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Easy interview in hindi or english
  • Q2. Tell me about your is basic question
  • Q3. What is customer care executive work
  • Ans. 

    Customer care executives are responsible for handling customer inquiries, resolving complaints, and providing information about products or services.

    • Responding to customer inquiries via phone, email, or chat

    • Resolving customer complaints and issues in a timely manner

    • Providing information about products or services

    • Maintaining customer records and updating databases

    • Ensuring customer satisfaction and retention

    • Collaborating...

  • Answered by AI
  • Q4. What is your salary exceptation
  • Q5. From when u can join

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepared your cv property
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Question are very good
  • Q2. Yourself and full day of routine
  • Q3. What is social media
  • Ans. 

    Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.

    • Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.

    • Users can share text, photos, videos, and links on social media.

    • Social media is used for communication, networking, marketing, and entertainment purposes.

    • It allows users to connect with fr...

  • Answered by AI
Round 3 - One-on-one 

(3 Questions)

  • Q1. Full day routine what is social media
  • Ans. 

    Social media is a platform where users can interact, share content, and connect with others online.

    • Social media platforms include Facebook, Instagram, Twitter, LinkedIn, etc.

    • Users can post updates, photos, videos, and engage with others through likes, comments, and shares.

    • Businesses use social media for marketing, customer service, and building brand awareness.

    • Social media can be accessed through websites or mobile app

  • Answered by AI
  • Q2. Tell me about gurugram whare are you from
  • Ans. 

    Gurugram, also known as Gurgaon, is a city located in the Indian state of Haryana, known for its rapid urbanization and development.

    • Gurugram is a major financial and technology hub in India.

    • It is home to numerous multinational companies and business parks.

    • The city has a vibrant nightlife with many restaurants, bars, and shopping malls.

    • Gurugram is known for its modern infrastructure and high-rise buildings.

    • It is located...

  • Answered by AI
  • Q3. Social media full day of routine
  • Ans. 

    Monitoring social media platforms throughout the day to address customer queries and concerns.

    • Check social media notifications regularly for new messages or comments

    • Respond promptly to customer inquiries or complaints

    • Engage with customers by liking or sharing positive feedback

    • Monitor brand mentions and address any negative comments or reviews

    • Provide updates on product launches or promotions

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Well dressed and good confidance

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

I applied via Referral and was interviewed in Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.

    • I have worked in the customer service industry for over 5 years.

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information.

    • I have a proven track record of maintaining high customer satisfaction ratings.

    • I am proficient in using customer relationship managemen...

  • Answered by AI
Round 3 - HR 

(5 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.

    • I have worked in the customer service industry for over 5 years.

    • I am skilled in handling customer inquiries, resolving complaints, and providing accurate information.

    • I have a proven track record of maintaining high customer satisfaction ratings.

    • I am proficient in using CRM software and have excell...

  • Answered by AI
  • Q2. Tell me about last movie you have seen?
  • Ans. 

    The last movie I watched was a romantic comedy called 'Crazy Rich Asians'.

    • Title: Crazy Rich Asians

    • Genre: Romantic Comedy

    • Director: Jon M. Chu

    • Main Cast: Constance Wu, Henry Golding, Michelle Yeoh

    • Plot: The movie follows the story of a young woman who accompanies her boyfriend to Singapore and discovers that he comes from an extremely wealthy family.

    • Themes: Love, family, culture, social class

    • Release Year: 2018

  • Answered by AI
  • Q3. Whose your role model and talk about them?
  • Ans. 

    My role model is Oprah Winfrey, a media mogul and philanthropist.

    • Oprah Winfrey is an inspiration to me because of her success in the media industry.

    • She started from humble beginnings and overcame many obstacles to become one of the most influential women in the world.

    • Oprah's dedication to her craft and her ability to connect with people on a personal level is something I admire.

    • She has used her platform to promote impo...

  • Answered by AI
  • Q4. Why you want to join bpo?
  • Ans. 

    I want to join BPO because I enjoy interacting with people and providing excellent customer service.

    • I have a passion for helping others and enjoy resolving customer issues.

    • I have strong communication and problem-solving skills.

    • I am a patient and empathetic individual, which are essential qualities for a customer care executive.

    • I have previous experience in a customer service role and have received positive feedback fro...

  • Answered by AI
  • Q5. How many are you planning to work here and why?
  • Ans. 

    I am planning to work here for the long term because of the company's reputation, growth opportunities, and alignment with my career goals.

    • I am impressed by the company's reputation in the industry and its commitment to customer satisfaction.

    • I see great potential for growth and advancement within the company, which aligns with my long-term career goals.

    • The company's values and culture resonate with me, and I believe I ...

  • Answered by AI
Round 4 - Technical 

(6 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.

    • I have worked in the customer service industry for over 5 years.

    • I have a proven track record of resolving customer issues and ensuring customer satisfaction.

    • I am skilled in handling customer inquiries, complaints, and providing accurate information.

    • I have excellent communication and interpersonal sk...

  • Answered by AI
  • Q2. Tell me about your native?
  • Ans. 

    I am from a small town in the countryside known for its scenic beauty and close-knit community.

    • I grew up in a town called Greenfield, surrounded by lush green fields and rolling hills.

    • The town has a population of around 5,000 people and is known for its peaceful and serene environment.

    • The community in Greenfield is very close-knit, and everyone knows each other.

    • There are several local festivals and events that bring th...

  • Answered by AI
  • Q3. What is your career goal?
  • Ans. 

    To become a Customer Care Manager and lead a team of dedicated professionals.

    • To advance my career in customer care and take on a leadership role

    • To enhance my skills in managing customer relationships and resolving issues

    • To contribute to the success of the organization by providing excellent customer service

    • To continuously learn and adapt to new technologies and customer care strategies

    • To build a strong team and create ...

  • Answered by AI
  • Q4. Why engineering to bpo?
  • Ans. 

    Engineering provided me with problem-solving skills and BPO offers a platform to apply them in a customer-centric environment.

    • Engineering taught me to analyze problems and find solutions.

    • BPO provides an opportunity to use these skills to help customers with their issues.

    • I am excited to work in a dynamic and fast-paced industry like BPO.

    • I believe my engineering background will help me excel in this role by providing a u

  • Answered by AI
  • Q5. What is processor? Name some os? Latest processor in the market? Specifications of your mobile phone?
  • Ans. 

    A processor is a central processing unit that executes instructions of a computer program. Some popular OS are Windows, macOS, and Linux.

    • Processor is the brain of a computer that performs arithmetic and logical operations.

    • Windows, macOS, and Linux are some popular operating systems.

    • The latest processor in the market is Intel Core i9-11900K.

    • My mobile phone has a Qualcomm Snapdragon 888 processor with 8GB RAM and 128GB s

  • Answered by AI
  • Q6. What are the languages you can speak?
  • Ans. 

    I can speak English, Spanish, and French fluently.

    • Fluent in English, Spanish, and French

    • Can communicate effectively in all three languages

    • Experience in customer service in all three languages

    • Able to understand and respond to customer inquiries in their preferred language

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go well prepared for these questions you will surely get the job. All the best

Skills evaluated in this interview

Round 1 - Aptitude Test 

What is your name and why you join this group of job customer service representative

Round 2 - HR 

(3 Questions)

  • Q1. What is your wiknesses ?
  • Ans. 

    I tend to overthink and sometimes struggle with decision-making.

    • Overthinking can lead to analysis paralysis

    • I am actively working on improving my decision-making skills

    • I seek feedback from colleagues to ensure I am making informed decisions

  • Answered by AI
  • Q2. Why you join this job
  • Ans. 

    I joined this job because I enjoy helping people and providing excellent customer service.

    • I have always had a passion for helping others and solving problems.

    • I have strong communication and interpersonal skills, which are essential for a customer care executive role.

    • I believe in the importance of providing exceptional customer service and going above and beyond to meet customer needs.

    • I enjoy the challenge of resolving ...

  • Answered by AI
  • Q3. What is your family background?
  • Ans. 

    My family background is diverse and supportive, with members from different professions and backgrounds.

    • My father is a doctor and my mother is a teacher, so I have been exposed to different fields from a young age.

    • I have a sibling who works in the IT industry, which has given me insights into the technological world.

    • My extended family includes entrepreneurs, engineers, and artists, providing a well-rounded perspective ...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Only computer typing text

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazing questions and simple Hindi language questions ask me

1point1 Solutions interview questions for designations

 Voice Process Customer Care Executive

 (1)

 Inbound Process Customer Care Executive

 (1)

 Customer Service Executive

 (6)

 Customer Support Executive

 (3)

 Customer Relationship Executive

 (2)

 Customer Relation Executive

 (1)

 Customer Response Executive

 (1)

 Customer Representative Executive

 (1)

Customer Care Executive Jobs at 1point1 Solutions

View all

Interview questions from similar companies

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. (1)what is sales?
  • Ans. 

    Sales is the process of selling products or services to customers in exchange for money.

    • Sales involves identifying potential customers and their needs

    • It also involves promoting and demonstrating the benefits of the product or service

    • Closing the sale by convincing the customer to make a purchase

    • Following up with customers to ensure satisfaction and encourage repeat business

    • Examples include selling cars, insurance polici

  • Answered by AI
  • Q2. (2) what is E-commerce?
  • Ans. 

    E-commerce refers to buying and selling of goods and services online.

    • E-commerce involves online transactions through websites or mobile apps.

    • It eliminates the need for physical stores and allows businesses to reach a wider audience.

    • Examples include Amazon, eBay, and Alibaba.

    • E-commerce has grown rapidly in recent years due to the convenience it offers to customers.

  • Answered by AI
  • Q3. (3) what is the advantages and disadvantages of online shopping?
  • Q4. (4) what is online shopping?
  • Ans. 

    Online shopping is the process of buying goods or services over the internet.

    • Online shopping allows customers to browse and purchase products from the comfort of their own homes.

    • Customers can compare prices and read reviews before making a purchase.

    • Popular online shopping websites include Amazon, eBay, and Walmart.

    • Online shopping has become increasingly popular due to its convenience and accessibility.

    • Payment methods f...

  • Answered by AI
  • Q5. (5) Tell us some name of e-commerce site.
  • Ans. 

    E-commerce sites are online platforms where you can buy and sell products and services.

    • Amazon - one of the largest e-commerce sites in the world

    • eBay - an online auction and shopping website

    • Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services

    • Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...

  • Answered by AI
  • Q6. (6) Tell us about yourself?
  • Q7. (7) what is your strength and weekends?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be positive.

Skills evaluated in this interview

I applied via Company Website and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Speak something about yourself
  • Q2. What are your hobbies
  • Q3. Speak few lines in terms of your personal life
  • Q4. What do you normally like doing in your spare time

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a simple process

I was interviewed before May 2020.

Interview Questionnaire 

1 Question

  • Q1. There's nothing, they just asked to introduce myself and then they asked about customer support basic questions. Infact HR will tell you what they'll ask, it's very simple for customer support executive in...

Interview Preparation Tips

Interview preparation tips for other job seekers - It was very very simple and easy. There's nothing more to think about the interview.

I applied via Referral and was interviewed before Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How will you handle irated customers

Interview Preparation Tips

Interview preparation tips for other job seekers - Just share your experience and even if there is negligible grammatical mistake your answer should be correct.

I applied via Company Website and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. You will be able to do the work which I'll give you ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Think +ve and be confident you will creck the interview

1point1 Solutions Interview FAQs

How many rounds are there in 1point1 Solutions Customer Care Executive interview?
1point1 Solutions interview process usually has 2-3 rounds. The most common rounds in the 1point1 Solutions interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for 1point1 Solutions Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 1point1 Solutions. The most common topics and skills that interviewers at 1point1 Solutions expect are customer care, Customer Service, Inbound Process, customer support and voice process.
What are the top questions asked in 1point1 Solutions Customer Care Executive interview?

Some of the top questions asked at the 1point1 Solutions Customer Care Executive interview -

  1. What is processor? Name some os? Latest processor in the market? Specifications...read more
  2. What are the languages you can spe...read more
  3. Tell me about gurugram whare are you f...read more

Tell us how to improve this page.

1point1 Solutions Customer Care Executive Interview Process

based on 5 interviews

Interview experience

4.2
  
Good
View more
1point1 Solutions Customer Care Executive Salary
based on 132 salaries
₹0.9 L/yr - ₹3.2 L/yr
20% less than the average Customer Care Executive Salary in India
View more details

1point1 Solutions Customer Care Executive Reviews and Ratings

based on 47 reviews

2.8/5

Rating in categories

2.4

Skill development

2.2

Work-life balance

2.0

Salary

2.3

Job security

2.3

Company culture

2.1

Promotions

2.3

Work satisfaction

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