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1point1 Solutions Customer Service Executive Interview Questions and Answers

Updated 29 Aug 2024

1point1 Solutions Customer Service Executive Interview Experiences

6 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Basic about my experience
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your past experience
  • Ans. 

    I have 3 years of experience in customer service, handling various customer inquiries and resolving issues.

    • Worked as a Customer Service Representative at XYZ Company for 2 years

    • Handled a high volume of customer calls and emails, providing prompt and accurate responses

    • Assisted customers in troubleshooting technical issues with products

    • Resolved customer complaints and ensured customer satisfaction

    • Collaborated with cross-...

  • Answered by AI
  • Q2. Tell me about your family
  • Ans. 

    I come from a close-knit family that values love, support, and togetherness.

    • My parents have been happily married for over 30 years.

    • I have two siblings, an older brother and a younger sister.

    • We often gather for family dinners and celebrate special occasions together.

    • My family has always encouraged open communication and mutual respect.

    • We enjoy going on vacations and creating lasting memories as a family.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a great place for new folks

Customer Service Executive Interview Questions Asked at Other Companies

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I was interviewed in Mar 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Why should we hire you?
  • Q2. Where do you see yourself in 5 years?
  • Q3. Tell me about yourself.
Round 3 - Client Interview 

(1 Question)

  • Q1. Tell me about company

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get fear, be confident, tell intellectually

I was interviewed in Mar 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Why should we hire you?
  • Q2. Where do you see yourself in 5 years?
  • Q3. Tell me about yourself.
Round 3 - Client Interview 

(1 Question)

  • Q1. Tell me about company

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get fear, be confident, tell intellectually

1point1 Solutions interview questions for designations

 Customer Service Agent

 (1)

 Customer Service Representative

 (1)

 Customer Care Executive

 (4)

 Customer Support Executive

 (3)

 Customer Relationship Executive

 (2)

 Customer Relation Executive

 (1)

 Customer Response Executive

 (1)

 Customer Representative Executive

 (1)

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 2 - One-on-one 

(1 Question)

  • Q1. Why do u chose bpo as carreer
Round 3 - Technical 

(1 Question)

  • Q1. What is techincal terms
  • Ans. 

    Technical terms are words or phrases used in a specific industry or field that have a particular meaning.

    • Technical terms are used to communicate specific information within a particular industry or field

    • They are often abbreviations or acronyms

    • Examples include HTML, CSS, API, SQL, etc.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing to said its very very easy interview

I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Very basic question: Tell me bout yourself.
  • Q2. About your experience.
  • Q3. Check your fluency in english.
  • Q4. What kind of work were you do in your last company.
  • Q5. Why did you left that company.
  • Q6. How did you choose this job.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare Everything about yourself:
Name, age, belong, current stay, qualification, real hobbies, your skills, experience, aim, your last day in institute, your last birthday celebration, and some other general questions. That's all !

Customer Service Executive Jobs at 1point1 Solutions

View all

Interview questions from similar companies

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. How did you spend yesterday/weekend?

Interview Preparation Tips

Interview preparation tips for other job seekers - You must have good communication skills mainly english language . The interview is to assess whether a candidate can speak english without making any grammatical error.

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why do you want us to hire you?
  • Ans. It is a renowned company. Working for you would give me the opportunity to build upon my experience and skills in communication & sales as part of what I know would be a really inspiring and rewarding environment, based upon what I’ve heard about your company.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • Google search
Interview preparation tips for other job seekers - If you want to impress your interviewer & get the job.

1. Share some fun facts & showcase your personality while introducing yourself.

2. Then focus on how you can help the company & how the company can help you in building your career.

3. Be negotiable” to demonstrate your flexibility in terms of salary.

4. Make sure the position aligns with your long-term goals.


All the best!

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(10 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. Where do you see yourself in 5 years?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.
  • Q9. Why do you think that you are fit for this job that you have applied for?
  • Q10. Would you be able to keep speaking to our customers just like you speak to your friends for long hours without getting tired?

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • Personality Development
  • Communication Skills
  • Fluent English Speaking
  • Computer Basics
Interview preparation tips for other job seekers - After the 1st round of my interview, I had to wait for a long time before getting to know the outcome of my 1st round. It was almost the entire day that I sat at the reception skipping lunch just waiting for what`s next. 1st round was at 9am & I was responded with the next move at around 4pm,which kind of sounds like a long time but the thing to be noted is that not everybody held onto with me for their response...Rather we were just 3 members out of 8 who were patient enough to hold onto & we all 3 got selected at the end of the day.

So, my suggestion is that some good companies might check on your patience levels by making you wait for long hours at the interview itself but don`t run away saying that it`s taking too long.. Be cool & patient so that the popular saying "Patience Pays" would come to pass in your job hunt.

Interview Questionnaire 

1 Question

  • Q1. Reading credit card quires.

1point1 Solutions Interview FAQs

How many rounds are there in 1point1 Solutions Customer Service Executive interview?
1point1 Solutions interview process usually has 2-3 rounds. The most common rounds in the 1point1 Solutions interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for 1point1 Solutions Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 1point1 Solutions. The most common topics and skills that interviewers at 1point1 Solutions expect are Customer Service, US Shift, international call center, UK Shift and international bpo.
What are the top questions asked in 1point1 Solutions Customer Service Executive interview?

Some of the top questions asked at the 1point1 Solutions Customer Service Executive interview -

  1. What is techincal te...read more
  2. basic about my experie...read more

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1point1 Solutions Customer Service Executive Interview Process

based on 2 interviews

1 Interview rounds

  • HR Round
View more
1point1 Solutions Customer Service Executive Salary
based on 113 salaries
₹1.1 L/yr - ₹4 L/yr
28% less than the average Customer Service Executive Salary in India
View more details

1point1 Solutions Customer Service Executive Reviews and Ratings

based on 48 reviews

3.0/5

Rating in categories

2.7

Skill development

3.0

Work-life balance

2.1

Salary

2.3

Job security

2.7

Company culture

1.9

Promotions

2.4

Work satisfaction

Explore 48 Reviews and Ratings
Customer Service Executive

Mumbai,

Navi Mumbai

0-2 Yrs

₹ 2-3 LPA

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