Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

1point1 Solutions

Compare button icon Compare button icon Compare
3.3

based on 859 Reviews

Filter interviews by

1point1 Solutions Customer Service Executive Interview Questions and Answers

Updated 29 Aug 2024

1point1 Solutions Customer Service Executive Interview Experiences

6 interviews found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 29 Aug 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Basic about my experience
    • Add your answer

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 19 May 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your past experience
  • Ans. 

    I have 3 years of experience in customer service, handling various customer inquiries and resolving issues.

    • Worked as a Customer Service Representative at XYZ Company for 2 years

    • Handled a high volume of customer calls and emails, providing prompt and accurate responses

    • Assisted customers in troubleshooting technical issues with products

    • Resolved customer complaints and ensured customer satisfaction

    • Collaborated with cross-...

    • Answered by AI
    View 3 more answers
  • Q2. Tell me about your family
  • Ans. 

    I come from a close-knit family that values love, support, and togetherness.

    • My parents have been happily married for over 30 years.

    • I have two siblings, an older brother and a younger sister.

    • We often gather for family dinners and celebrate special occasions together.

    • My family has always encouraged open communication and mutual respect.

    • We enjoy going on vacations and creating lasting memories as a family.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a great place for new folks

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
View answers (35)
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
View answers (8)
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
View answers (36)
asked in Muthoot Fincorp
Q4. What do you know about gold loans and How will you identify wheth ... read more
View answers (10)
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
View answers (14)
View All

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 4 Apr 2022

I was interviewed in Mar 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. Where do you see yourself in 5 years?
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer
Round 3 - Client Interview 

(1 Question)

  • Q1. Tell me about company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get fear, be confident, tell intellectually

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 4 Apr 2022

I was interviewed in Mar 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. Where do you see yourself in 5 years?
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer
Round 3 - Client Interview 

(1 Question)

  • Q1. Tell me about company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get fear, be confident, tell intellectually

1point1 Solutions interview questions for designations

 Customer Service Agent

 (1)

 Customer Service Representative

 (1)

 Customer Care Executive

 (4)

 Customer Support Executive

 (3)

 Customer Relationship Executive

 (2)

 Customer Response Executive

 (1)

 Customer Relation Executive

 (1)

 Customer Representative Executive

 (1)

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 27 Jan 2022

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Why do u chose bpo as carreer
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. What is techincal terms
  • Ans. 

    Technical terms are words or phrases used in a specific industry or field that have a particular meaning.

    • Technical terms are used to communicate specific information within a particular industry or field

    • They are often abbreviations or acronyms

    • Examples include HTML, CSS, API, SQL, etc.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing to said its very very easy interview

Customer Service Executive Interview Questions & Answers

user image Ashkar Alam

posted on 11 Jan 2022

I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Very basic question: Tell me bout yourself.
    • Add your answer
  • Q2. About your experience.
    • Add your answer
  • Q3. Check your fluency in english.
    • Add your answer
  • Q4. What kind of work were you do in your last company.
    • Add your answer
  • Q5. Why did you left that company.
    • Add your answer
  • Q6. How did you choose this job.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare Everything about yourself:
Name, age, belong, current stay, qualification, real hobbies, your skills, experience, aim, your last day in institute, your last birthday celebration, and some other general questions. That's all !

Customer Service Executive Jobs at 1point1 Solutions

View all

Top trending discussions

View All
Interview Tips & Stories
2w
honestword
·
ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
Got a question about 1point1 Solutions?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 Dec 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There were 6 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction and experience related questions (easy)
    • Add your answer
Round 2 - Assignment 

Essay Writing on any specific topic like money, time.

Round 3 - Assignment 

Amcat- Voice and chat rounds using different software

Round 4 - HR 

(1 Question)

  • Q1. HR- Chat on live meet
    • Add your answer
Round 5 - Typing Test 

(1 Question)

  • Q1. Manager Round with operations team member
    • Add your answer
Round 6 - HR 

(1 Question)

  • Q1. Final HR round for salary and documents
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing text to check your typing speed

Customer Service Executive Interview Questions & Answers

Foundever user image Anonymous

posted on 30 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Typing test and listening
    • Add your answer
  • Q2. Conversation and HR friendly nature
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Foundever
I was really impressed with the level of service I received!

Customer Service Executive Interview Questions & Answers

Maxicus user image Anonymous

posted on 23 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, complaints, and feedback

    • I have a proven track record of meeting and exceeding customer satisfaction goals

    • I am proficient in using CRM systems and other customer service t

    • Answered by AI
    Add your answer
  • Q2. Loose and benifit about internet
    • Add your answer

Customer Service Executive Interview Questions & Answers

TELUS Digital user image Mohamed Younus Hussain

posted on 8 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Typing test which was very easy

Round 2 - Aptitude Test 

General English reading test which was good

Round 3 - Group Discussion 

Conversation test which was a bit hard

More about working at 1point1 Solutions

1point1 Solutions Interview FAQs

How many rounds are there in 1point1 Solutions Customer Service Executive interview?
1point1 Solutions interview process usually has 2-3 rounds. The most common rounds in the 1point1 Solutions interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for 1point1 Solutions Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 1point1 Solutions. The most common topics and skills that interviewers at 1point1 Solutions expect are Customer Service, US Shift, international call center, UK Shift and international bpo.
What are the top questions asked in 1point1 Solutions Customer Service Executive interview?

Some of the top questions asked at the 1point1 Solutions Customer Service Executive interview -

  1. What is techincal te...read more
  2. basic about my experie...read more

Tell us how to improve this page.

1point1 Solutions Interviews By Designations

Interview Questions for Popular Designations

People are getting interviews through

based on 2 1point1 Solutions interviews
Referral
Job Portal
50%
50%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

Customer Service Executive Interview Questions from Similar Companies

Tech Mahindra Customer Service Executive Interview Questions
3.6
 • 116 Interviews
Concentrix Corporation Customer Service Executive Interview Questions
3.8
 • 67 Interviews
iEnergizer Customer Service Executive Interview Questions
4.7
 • 65 Interviews
Conneqt Business Solutions Customer Service Executive Interview Questions
3.7
 • 29 Interviews
Wipro Customer Service Executive Interview Questions
3.7
 • 28 Interviews
Genpact Customer Service Executive Interview Questions
3.9
 • 16 Interviews
Accenture Customer Service Executive Interview Questions
3.9
 • 16 Interviews
IntouchCX Customer Service Executive Interview Questions
2.9
 • 13 Interviews
Foundever Customer Service Executive Interview Questions
3.6
 • 13 Interviews
HCLTech Customer Service Executive Interview Questions
3.5
 • 11 Interviews
View all
1point1 Solutions Customer Service Executive Salary
based on 117 salaries
₹1.1 L/yr - ₹4 L/yr
28% less than the average Customer Service Executive Salary in India
View more details

1point1 Solutions Customer Service Executive Reviews and Ratings

based on 47 reviews

2.9/5

Rating in categories

2.8

Skill development

3.0

Work-Life balance

2.1

Salary & Benefits

2.2

Job Security

2.6

Company culture

1.9

Promotions/Appraisal

2.5

Work Satisfaction

Explore 47 Reviews and Ratings
Customer Service Executive Jobs at 1point1 Solutions
Customer Service Executive

Thane,

Navi Mumbai

+1

₹ 1.5-2.25 LPA

Customer Service Executive

Delhi/Ncr

1-4 Yrs

₹ 1-3 LPA

Explore more jobs
1point1 Solutions Salaries in India
Customer Response Executive
182 salaries
unlock blur

₹1 L/yr - ₹3.2 L/yr

Customer Relationship Executive
136 salaries
unlock blur

₹1.3 L/yr - ₹4.1 L/yr

Customer Care Executive
131 salaries
unlock blur

₹0.9 L/yr - ₹3.2 L/yr

Customer Support Executive
124 salaries
unlock blur

₹1.2 L/yr - ₹4.2 L/yr

Customer Service Executive
117 salaries
unlock blur

₹1.1 L/yr - ₹4 L/yr

Explore more salaries
Compare 1point1 Solutions with

Genpact

3.9
Compare

Wipro

3.7
Compare

TCS

3.7
Compare

Infosys

3.7
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview