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1point1 Solutions Customer Service Executive Interview Questions and Answers

Updated 29 Aug 2024

1point1 Solutions Customer Service Executive Interview Experiences

6 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Basic about my experience
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your past experience
  • Ans. 

    I have 3 years of experience in customer service, handling various customer inquiries and resolving issues.

    • Worked as a Customer Service Representative at XYZ Company for 2 years

    • Handled a high volume of customer calls and emails, providing prompt and accurate responses

    • Assisted customers in troubleshooting technical issues with products

    • Resolved customer complaints and ensured customer satisfaction

    • Collaborated with cross-...

  • Answered by AI
  • Q2. Tell me about your family
  • Ans. 

    I come from a close-knit family that values love, support, and togetherness.

    • My parents have been happily married for over 30 years.

    • I have two siblings, an older brother and a younger sister.

    • We often gather for family dinners and celebrate special occasions together.

    • My family has always encouraged open communication and mutual respect.

    • We enjoy going on vacations and creating lasting memories as a family.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a great place for new folks

Customer Service Executive Interview Questions Asked at Other Companies

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asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
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I was interviewed in Mar 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Why should we hire you?
  • Q2. Where do you see yourself in 5 years?
  • Q3. Tell me about yourself.
Round 3 - Client Interview 

(1 Question)

  • Q1. Tell me about company

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get fear, be confident, tell intellectually

I was interviewed in Mar 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Why should we hire you?
  • Q2. Where do you see yourself in 5 years?
  • Q3. Tell me about yourself.
Round 3 - Client Interview 

(1 Question)

  • Q1. Tell me about company

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get fear, be confident, tell intellectually

1point1 Solutions interview questions for designations

 Customer Service Representative

 (1)

 Customer Service Agent

 (1)

 Customer Care Executive

 (4)

 Customer Support Executive

 (3)

 Customer Relationship Executive

 (2)

 Customer Representative Executive

 (1)

 Customer Relation Executive

 (1)

 Customer Response Executive

 (1)

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 2 - One-on-one 

(1 Question)

  • Q1. Why do u chose bpo as carreer
Round 3 - Technical 

(1 Question)

  • Q1. What is techincal terms
  • Ans. 

    Technical terms are words or phrases used in a specific industry or field that have a particular meaning.

    • Technical terms are used to communicate specific information within a particular industry or field

    • They are often abbreviations or acronyms

    • Examples include HTML, CSS, API, SQL, etc.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing to said its very very easy interview

I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Very basic question: Tell me bout yourself.
  • Q2. About your experience.
  • Q3. Check your fluency in english.
  • Q4. What kind of work were you do in your last company.
  • Q5. Why did you left that company.
  • Q6. How did you choose this job.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare Everything about yourself:
Name, age, belong, current stay, qualification, real hobbies, your skills, experience, aim, your last day in institute, your last birthday celebration, and some other general questions. That's all !

Customer Service Executive Jobs at 1point1 Solutions

View all

Interview questions from similar companies

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Interview Questionnaire 

1 Question

  • Q1. What is wipro

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Versant 

(4 Questions)

  • Q1. Can you rearrange the sentences on basic given parts of sentences?
  • Ans. 

    Yes, I can rearrange the sentences on basic given parts of sentences.

    • I have experience in rearranging sentences to improve clarity and coherence.

    • I can identify the subject, verb, and object in a sentence and rearrange them accordingly.

    • For example, 'The dog chased the cat' can be rearranged as 'The cat was chased by the dog'.

  • Answered by AI
  • Q2. Can you repeat sentences you hear?
  • Ans. 

    Yes, I can repeat sentences I hear.

    • As a Customer Service Executive, it is important to actively listen to customers and understand their concerns.

    • Repeating sentences helps in clarifying any misunderstandings and ensures accurate communication.

    • For example, if a customer says, 'I have not received my order yet,' I can repeat it as 'You have not received your order yet. Is that correct?'

  • Answered by AI
  • Q3. Can you repeat paragraph you hear in brief?
  • Ans. 

    Yes, I can repeat a paragraph I hear in brief.

    • I have good listening skills and can summarize information accurately.

    • I can ask clarifying questions to ensure I understand the main points.

    • For example, if a customer is explaining an issue with their product, I can repeat the problem back to them to confirm I have it right.

  • Answered by AI
  • Q4. Can you answer common sense questions?
  • Ans. 

    Yes, I can answer common sense questions.

    • Yes, I have the ability to answer common sense questions.

    • I can use my knowledge and logical thinking to provide accurate answers.

    • I have experience in handling customer queries and providing solutions.

    • I can provide examples to support my answers if needed.

  • Answered by AI
Round 3 - Client Interview 

(3 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Proven ability to handle difficult customers and resolve issues

    • Proficient in using customer service software and tools

    • Received multiple positive customer feedback and recognition

    • Implemented new customer service str...

  • Answered by AI
  • Q2. Are you comfortable to work in BPO? Why you want to join this company?
  • Ans. 

    Yes, I am comfortable working in a BPO and I want to join this company because of its reputation and growth opportunities.

    • I have prior experience working in a BPO and I am familiar with the work environment and processes.

    • I enjoy interacting with customers and providing them with excellent service, which aligns with the role of a Customer Service Executive in a BPO.

    • I have researched about this company and I am impressed...

  • Answered by AI
  • Q3. Tell me some basics about process you are about to hire.
  • Ans. 

    The process we are hiring for is a customer service executive role.

    • The role involves providing assistance and support to customers.

    • Responsibilities include answering customer inquiries, resolving complaints, and processing orders.

    • Excellent communication and problem-solving skills are required.

    • Experience in handling customer interactions and using customer service software is preferred.

    • The candidate should be able to wo...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Executive interview:
  • Favorite festival
  • Your Hobbies
  • Your country
  • Mumbai
  • Yourself
Interview preparation tips for other job seekers - Never speak wrong confidently in front of client, especially about process basics. You can tell that you are not aware about it, given training you will manage it.
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1point1 Solutions Interview FAQs

How many rounds are there in 1point1 Solutions Customer Service Executive interview?
1point1 Solutions interview process usually has 2-3 rounds. The most common rounds in the 1point1 Solutions interview process are HR, Resume Shortlist and Client Interview.
How to prepare for 1point1 Solutions Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 1point1 Solutions. The most common topics and skills that interviewers at 1point1 Solutions expect are Customer Service, US Shift, international call center, UK Shift and international bpo.
What are the top questions asked in 1point1 Solutions Customer Service Executive interview?

Some of the top questions asked at the 1point1 Solutions Customer Service Executive interview -

  1. What is techincal te...read more
  2. basic about my experie...read more

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1point1 Solutions Customer Service Executive Interview Process

based on 2 interviews

1 Interview rounds

  • HR Round
View more
1point1 Solutions Customer Service Executive Salary
based on 113 salaries
₹1.1 L/yr - ₹4 L/yr
28% less than the average Customer Service Executive Salary in India
View more details

1point1 Solutions Customer Service Executive Reviews and Ratings

based on 48 reviews

3.0/5

Rating in categories

2.7

Skill development

3.0

Work-life balance

2.1

Salary

2.3

Job security

2.7

Company culture

1.9

Promotions

2.4

Work satisfaction

Explore 48 Reviews and Ratings
Customer Service Executive

Mumbai,

Navi Mumbai

0-2 Yrs

₹ 2-3 LPA

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