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CARLTON LONDON Interview Questions and Answers

Updated 8 May 2024

Q1. What is processor? Name some os? Latest processor in the market? Specifications of your mobile phone?

Ans.

A processor is a central processing unit that executes instructions of a computer program. Some popular OS are Windows, macOS, and Linux.

  • Processor is the brain of a computer that performs arithmetic and logical operations.

  • Windows, macOS, and Linux are some popular operating systems.

  • The latest processor in the market is Intel Core i9-11900K.

  • My mobile phone has a Qualcomm Snapdragon 888 processor with 8GB RAM and 128GB storage.

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Q2. What are the languages you can speak?

Ans.

I can speak English, Spanish, and French fluently.

  • Fluent in English, Spanish, and French

  • Can communicate effectively in all three languages

  • Experience in customer service in all three languages

  • Able to understand and respond to customer inquiries in their preferred language

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Q3. Tell me about gurugram whare are you from

Ans.

Gurugram, also known as Gurgaon, is a city located in the Indian state of Haryana, known for its rapid urbanization and development.

  • Gurugram is a major financial and technology hub in India.

  • It is home to numerous multinational companies and business parks.

  • The city has a vibrant nightlife with many restaurants, bars, and shopping malls.

  • Gurugram is known for its modern infrastructure and high-rise buildings.

  • It is located near the national capital, New Delhi, making it a popular...read more

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Q4. Full day routine what is social media

Ans.

Social media is a platform where users can interact, share content, and connect with others online.

  • Social media platforms include Facebook, Instagram, Twitter, LinkedIn, etc.

  • Users can post updates, photos, videos, and engage with others through likes, comments, and shares.

  • Businesses use social media for marketing, customer service, and building brand awareness.

  • Social media can be accessed through websites or mobile apps on smartphones and tablets.

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Discover CARLTON LONDON interview dos and don'ts from real experiences

Q5. Why engineering to bpo?

Ans.

Engineering provided me with problem-solving skills and BPO offers a platform to apply them in a customer-centric environment.

  • Engineering taught me to analyze problems and find solutions.

  • BPO provides an opportunity to use these skills to help customers with their issues.

  • I am excited to work in a dynamic and fast-paced industry like BPO.

  • I believe my engineering background will help me excel in this role by providing a unique perspective on problem-solving.

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Q6. What is customer care executive work

Ans.

Customer care executives are responsible for handling customer inquiries, resolving complaints, and providing information about products or services.

  • Responding to customer inquiries via phone, email, or chat

  • Resolving customer complaints and issues in a timely manner

  • Providing information about products or services

  • Maintaining customer records and updating databases

  • Ensuring customer satisfaction and retention

  • Collaborating with other departments to address customer needs

  • Upselling...read more

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Q7. What is your wiknesses ?

Ans.

I tend to overthink and sometimes struggle with decision-making.

  • Overthinking can lead to analysis paralysis

  • I am actively working on improving my decision-making skills

  • I seek feedback from colleagues to ensure I am making informed decisions

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Q8. Social media full day of routine

Ans.

Monitoring social media platforms throughout the day to address customer queries and concerns.

  • Check social media notifications regularly for new messages or comments

  • Respond promptly to customer inquiries or complaints

  • Engage with customers by liking or sharing positive feedback

  • Monitor brand mentions and address any negative comments or reviews

  • Provide updates on product launches or promotions

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Q9. What is social media

Ans.

Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.

  • Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.

  • Users can share text, photos, videos, and links on social media.

  • Social media is used for communication, networking, marketing, and entertainment purposes.

  • It allows users to connect with friends, family, colleagues, and like-minded individuals fro...read more

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