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CARLTON LONDON Interview Questions and Answers
Q1. What is processor? Name some os? Latest processor in the market? Specifications of your mobile phone?
A processor is a central processing unit that executes instructions of a computer program. Some popular OS are Windows, macOS, and Linux.
Processor is the brain of a computer that performs arithmetic and logical operations.
Windows, macOS, and Linux are some popular operating systems.
The latest processor in the market is Intel Core i9-11900K.
My mobile phone has a Qualcomm Snapdragon 888 processor with 8GB RAM and 128GB storage.
Q2. What are the languages you can speak?
I can speak English, Spanish, and French fluently.
Fluent in English, Spanish, and French
Can communicate effectively in all three languages
Experience in customer service in all three languages
Able to understand and respond to customer inquiries in their preferred language
Q3. Tell me about gurugram whare are you from
Gurugram, also known as Gurgaon, is a city located in the Indian state of Haryana, known for its rapid urbanization and development.
Gurugram is a major financial and technology hub in India.
It is home to numerous multinational companies and business parks.
The city has a vibrant nightlife with many restaurants, bars, and shopping malls.
Gurugram is known for its modern infrastructure and high-rise buildings.
It is located near the national capital, New Delhi, making it a popular...read more
Q4. Full day routine what is social media
Social media is a platform where users can interact, share content, and connect with others online.
Social media platforms include Facebook, Instagram, Twitter, LinkedIn, etc.
Users can post updates, photos, videos, and engage with others through likes, comments, and shares.
Businesses use social media for marketing, customer service, and building brand awareness.
Social media can be accessed through websites or mobile apps on smartphones and tablets.
Q5. Why engineering to bpo?
Engineering provided me with problem-solving skills and BPO offers a platform to apply them in a customer-centric environment.
Engineering taught me to analyze problems and find solutions.
BPO provides an opportunity to use these skills to help customers with their issues.
I am excited to work in a dynamic and fast-paced industry like BPO.
I believe my engineering background will help me excel in this role by providing a unique perspective on problem-solving.
Q6. What is customer care executive work
Customer care executives are responsible for handling customer inquiries, resolving complaints, and providing information about products or services.
Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and issues in a timely manner
Providing information about products or services
Maintaining customer records and updating databases
Ensuring customer satisfaction and retention
Collaborating with other departments to address customer needs
Upselling...read more
Q7. What is your wiknesses ?
I tend to overthink and sometimes struggle with decision-making.
Overthinking can lead to analysis paralysis
I am actively working on improving my decision-making skills
I seek feedback from colleagues to ensure I am making informed decisions
Q8. Social media full day of routine
Monitoring social media platforms throughout the day to address customer queries and concerns.
Check social media notifications regularly for new messages or comments
Respond promptly to customer inquiries or complaints
Engage with customers by liking or sharing positive feedback
Monitor brand mentions and address any negative comments or reviews
Provide updates on product launches or promotions
Q9. What is social media
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can share text, photos, videos, and links on social media.
Social media is used for communication, networking, marketing, and entertainment purposes.
It allows users to connect with friends, family, colleagues, and like-minded individuals fro...read more
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