IntouchCX Associate Operations Manager Interview Questions and Answers

Q1. Tell me something about yourself?
Ans. 
I am a dedicated and experienced professional with a strong background in leadership and team management.
• Over 5 years of experience in retail management

• Proven track record of increasing sales and improving customer satisfaction

• Skilled in training and developing staff to achieve their full potential
Answered by AI
Add your answer
Q2. Tell me something about your current profile and job responsibilities.
Ans. 
I am currently working as a Senior Sales Executive, responsible for managing key client accounts and leading a team of sales representatives.
• Managing key client accounts to ensure customer satisfaction and retention

• Leading a team of sales representatives to achieve sales targets

• Developing and implementing sales strategies to drive revenue growth

• Analyzing market trends and competitor activities to identify opportunities
Answered by AI
Add your answer

Q1. Current role requirements and how relevant your profile is?
Ans. 
My current role involves managing a team, handling customer complaints, and ensuring store operations run smoothly.
• Experience in team management and customer service is crucial for the Assistant Manager role.

• I have successfully resolved customer complaints and implemented strategies to improve customer satisfaction.

• I have also demonstrated strong organizational skills in overseeing store operations and ensuring efficie
Answered by AI
Add your answer
Q2. Are you comfortable with nigh shift?
Ans. 
Yes, I am comfortable with night shifts and have experience working during those hours.
• I have previous experience working night shifts in my current role.

• I am able to adjust my sleep schedule to accommodate working at night.

• I understand the importance of being alert and focused during night shifts.

• I am willing to work night shifts as needed to support the team and business operations.
Answered by AI
Add your answer

Q1. Power bi , power query, Excel
Add your answer

Q1. Tell me about yourself.
Add your answer
Q2. How do you maintain NPS scores?
Ans. 
Maintain NPS scores by focusing on customer feedback, addressing issues promptly, and training staff.
• Regularly collect and analyze customer feedback through surveys and reviews

• Address any negative feedback or issues promptly to improve customer satisfaction

• Provide ongoing training and support to staff to ensure they deliver excellent customer service

• Implement strategies to exceed customer expectations and create memora...read more
Answered by AI
View 1 more answer

Logical and mathematical

Q1. Hardware support
Add your answer
Q2. Server support awareness. Aware about hardware components and it functionality
Add your answer

Core area related questions, technical part as well as general non technical part of like your way of doing works and handling teams , decision making power and strategy to overcome bad condition if facing within your work. Etc

Q1. About previous experience
Add your answer
Q2. Scenario based questions
Add your answer

Q1. About shrinkage, Attrition
Add your answer
Q2. Client based questions
Add your answer