IntouchCX Associate Operations Manager Interview Questions and Answers

Q1. What is normal workday routine
Ans. 
A normal workday routine involves arriving at work, checking emails, attending meetings, completing tasks, and leaving work.
• Arrive at work on time

• Check emails and respond to urgent ones

• Attend meetings and take notes

• Complete tasks assigned for the day

• Take breaks and lunch as needed

• Leave work at the end of the day
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Q2. What are the different parts of rcm you have worked, explain your whole experience
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Q1. How do you tackle a situation if there is a process movement and are being moved in a process which is totally new for you
Ans. 
I would approach the situation by seeking guidance and training from experienced colleagues and resources.
• Ask for guidance and training from experienced colleagues and resources

• Take notes and ask questions to clarify any confusion

• Practice and apply the new process with supervision

• Seek feedback and adjust accordingly

• Stay positive and open-minded towards learning new skills
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Q2. How do you resolve conflict
Ans. 
I resolve conflict by actively listening, facilitating open communication, and finding mutually beneficial solutions.
• Actively listen to all parties involved to understand their perspectives

• Facilitate open communication by encouraging everyone to express their concerns

• Find mutually beneficial solutions by exploring different options and compromising if necessary
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Q3. Expalin us in a STAR format, about the tough situation you have faced in your work life
Ans. 
Handling a difficult client situation
• Dealing with a client who was unhappy with our product

• Listening to their concerns and empathizing with their frustration

• Identifying the root cause of the issue and proposing a solution

• Collaborating with cross-functional teams to implement the solution

• Ensuring open communication and providing regular updates to the client

• Successfully resolving the issue and turning the client's dissa
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Q4. Did you helped an employee overcome their fears and achieve something in workplace
Ans. 
Yes
• Yes, I helped an employee overcome their fear of public speaking.

• I provided the employee with resources and guidance on improving their presentation skills.

• I encouraged the employee to practice speaking in front of smaller groups before gradually increasing the audience size.

• I also organized a supportive and constructive feedback session with their colleagues to boost their confidence.

• As a result, the employee succe...read more
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Q1. What is medical billing?
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Q2. What you know about the job
Ans. 
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test

Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
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Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
Ans. 
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
• Invoice booking: Debit accounts payable, credit expense or asset account.

• Accrual: Debit expense or asset account, credit accrual account.

• Prepayment: Debit prepayment account, credit cash or accounts payable.

• Depreciation: Debit depreciation expense, credit accumulated depreciation.
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Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
Ans. 
Excel formulas to club two cell values and limitations of VLOOKUP formula.
• To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.

• Example: =CONCATENATE(A1, B1) or =A1&B1

• VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.

• Limitations of VLOOKUP include: it only searches in the leftmost column of th...read more
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Q1. General introduction
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Q1. Tell me about yourself!
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Q2. What positive changes would you like to bring to the organization?
Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...read more
Answered by Jayeshkumar R Purohit
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Q1. How do you doManpower planning,
Ans. 
Manpower planning involves forecasting staffing needs and developing strategies to meet those needs.
• Analyze historical data to identify trends and patterns in staffing needs

• Consider factors such as seasonality, business growth, and employee turnover

• Develop contingency plans for unexpected changes in staffing needs

• Collaborate with HR to recruit and hire new employees

• Monitor and adjust staffing levels as needed to ensure...read more
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Q2. How do you Atrrition control
Ans. 
Attrition control can be achieved through various measures such as employee engagement, career development, and competitive compensation.
• Regular employee engagement activities to keep employees motivated and committed to the organization

• Providing opportunities for career development and growth to retain employees

• Offering competitive compensation and benefits to attract and retain top talent

• Conducting exit interviews to...read more
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Q1. How do you do conflict management
Ans. 
I approach conflict management by actively listening, identifying the root cause, and finding a mutually beneficial solution.
• Listen to both parties to understand their perspectives

• Identify the root cause of the conflict

• Encourage open communication and collaboration

• Find a mutually beneficial solution

• Document the resolution for future reference
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Q2. How do you deal with demanding client
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It was calculus,observation,

Q1. Toughest situation of life and how you dealt with it
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Q2. Are you comfortable in working in graveyard shift
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Q1. Why to leave last organisation and join this organisation
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It's related to Amcat

Q1. Question related to skills and understanding the roles of OM
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