R1 RCM Associate Operations Manager Interview Questions, Process, and Tips

Q1. What is normal workday routine
Ans. 
A normal workday routine involves arriving at work, checking emails, attending meetings, completing tasks, and leaving work.
• Arrive at work on time

• Check emails and respond to urgent ones

• Attend meetings and take notes

• Complete tasks assigned for the day

• Take breaks and lunch as needed

• Leave work at the end of the day
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Q2. What are the different parts of rcm you have worked, explain your whole experience
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Q1. How do you tackle a situation if there is a process movement and are being moved in a process which is totally new for you
Ans. 
I would approach the situation by seeking guidance and training from experienced colleagues and resources.
• Ask for guidance and training from experienced colleagues and resources

• Take notes and ask questions to clarify any confusion

• Practice and apply the new process with supervision

• Seek feedback and adjust accordingly

• Stay positive and open-minded towards learning new skills
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Q2. How do you resolve conflict
Ans. 
I resolve conflict by actively listening, facilitating open communication, and finding mutually beneficial solutions.
• Actively listen to all parties involved to understand their perspectives

• Facilitate open communication by encouraging everyone to express their concerns

• Find mutually beneficial solutions by exploring different options and compromising if necessary
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Q3. Expalin us in a STAR format, about the tough situation you have faced in your work life
Ans. 
Handling a difficult client situation
• Dealing with a client who was unhappy with our product

• Listening to their concerns and empathizing with their frustration

• Identifying the root cause of the issue and proposing a solution

• Collaborating with cross-functional teams to implement the solution

• Ensuring open communication and providing regular updates to the client

• Successfully resolving the issue and turning the client's dissa
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Q4. Did you helped an employee overcome their fears and achieve something in workplace
Ans. 
Yes
• Yes, I helped an employee overcome their fear of public speaking.

• I provided the employee with resources and guidance on improving their presentation skills.

• I encouraged the employee to practice speaking in front of smaller groups before gradually increasing the audience size.

• I also organized a supportive and constructive feedback session with their colleagues to boost their confidence.

• As a result, the employee succe...read more
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Q1. HR discussion on previous experiences and salary expectations. Reasons to leave the previous organisation.
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Q1. Manager asked about my previous contribution to the previous company. My biggest achievement as a lead.
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Q2. No. of clients I handled and what was the largest AR outstanding value I handled in my previous organisation
Ans. 
I handled 10 clients and the largest AR outstanding value was $500,000 in my previous organization.
• I managed a portfolio of 10 clients in my previous organization.

• The largest AR outstanding value I handled was $500,000.

• I ensured timely payments and resolved any billing issues.

• I maintained a good relationship with clients to ensure repeat business.

• I also implemented new processes to improve AR collections.
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Q3. Why am I looking for change. My salary expectation
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Q1. What value will I add to the company.
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Q1. Pre verification about all our certificates and previous exp
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Q1. Few domaine questions and updates in medical coding guidelines
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Q1. Discussion with Director or VP
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Q1. Salary discussion
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Prepare for general aptitude test

Q1. Basic hr discussion regarding your last company
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Q2. Your vision with R1.
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