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Filter reviews by Firstsource Solutions Customer Service Associate Reviews
Overall Rating
based on 23
reviews
What employees say about Firstsource Solutions?
Insights from employee reviews on AmbitionBox
Workplace insights
Work from office
69% employees reported
Rotational Shift
43% employees reported
Flexible timing
61% employees reported
No travel
64% employees reported
View more detailed insights
Gender based rating
Rated by Women
111 reviews
Rated by Men
214 reviews
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in Firstsource Solutions Customer Service Associate Reviews
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Customer Service Associate interview
Q1. Do you know the english well and have a skill of computer
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Career Advice
2w
a procurement specialist
Am I on right path?
Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks.
My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K.
With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes.
Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?
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People also ask about Firstsource Solutions's Customer Service Associates
Is Firstsource Solutions a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 23 employee reviews, it's clear that most customer service associates have an average experience working at Firstsource Solutions.
Job security holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 2.8.
Read reviews about
job security
and
career growth
on AmbitionBox.
Does Firstsource Solutions pay their Customer Service Associates well?
According to AmbitionBox reviews, Firstsource Solutions customer service associates rate their salary and benefits at 3.1 out of 5, based on 23 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Firstsource Solutions's customer service associates salaries
here
and to read reviews specifically about salary and benefits at Firstsource Solutions for customer service associates,
click here
.
How is the work culture at Firstsource Solutions for Customer Service Associates?
Work culture at Firstsource Solutions for customer service associates is rated 3.4 out of 5 by 23 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Firstsource Solutions for customer service associates,
click here
.
How is the job security at Firstsource Solutions for Customer Service Associates?
Based on 23 reviews on AmbitionBox, Firstsource Solutions's customer service associates rate job security at 3.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions. To read reviews about job security at Firstsource Solutions for customer service associates,
click here
.
Is work from home available to Customer Service Associates at Firstsource Solutions?
According to AmbitionBox, 22% of Firstsource Solutions's customer service associates work from home permanently, 69% work from the office, and 9% follow a hybrid model, based on 22 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance,
click here.
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Firstsource Solutions Customer Service Associate Reviews by Locations
- Firstsource Solutions Customer Service Associate Bangalore / Bengaluru Reviews
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Firstsource Solutions Reviews by Designations
- Firstsource Solutions Senior Analyst Reviews
- Firstsource Solutions Senior Customer Service Associate Reviews
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11%
less
than the average Customer Service Associate Salary in India
View more details
Office cab/shuttle
25 total
responses
Free meal
4 total
responses
Health insurance
14 total
responses
Child care facility
2 total
responses
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