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Firstsource Solutions Customer Service Associate Reviews

based on 29 reviews
Updated 23 Aug, 2024

Overall Rating

3.6/5
How AmbitionBox ratings work?

Category Ratings

3.8

Job Security

3.6

Company culture

3.5

Skill development

3.5

Work-Life balance

3.4

Work Satisfaction

3.1

Salary & Benefits

3.0

Promotions/Appraisal

Top Mentions in Firstsource Solutions Customer Service Associate Reviews

29 reviews found

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People also ask about Firstsource Solutions's Customer Service Associates

Is Firstsource Solutions a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 29 employee reviews, it's clear that most customer service associates have an average experience working at Firstsource Solutions. Job Security holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about job security and career growth on AmbitionBox.
Does Firstsource Solutions pay their Customer Service Associates well?
According to AmbitionBox reviews, Firstsource Solutions customer service associates rate their salary and benefits at 3.1 out of 5, based on 29 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Firstsource Solutions's customer service associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for customer service associates, click here.
How is the work culture at Firstsource Solutions for Customer Service Associates?
Work culture at Firstsource Solutions for customer service associates is rated 3.6 out of 5 by 29 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Firstsource Solutions for customer service associates, click here.
How is the job security at Firstsource Solutions for Customer Service Associates?
Based on 29 reviews on AmbitionBox, Firstsource Solutions's customer service associates rate job security at 3.8 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Firstsource Solutions for customer service associates, click here.
Is work from home available to Customer Service Associates at Firstsource Solutions?
According to AmbitionBox, 23% of Firstsource Solutions's customer service associates work from home permanently, 62% work from the office, and 15% follow a hybrid model, based on 13 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Firstsource Solutions for customer service associates, click here.

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Work Policy for Firstsource Solutions Customer Service Associate

i
Workplace policy may vary based on Department, Designation and Location.

based on 13 reviews in last 6 months

Work from office

Work from office

62%
Permanent work from home

Permanent work from home

23%
Hybrid

Hybrid

15%

Other hybrid work policies

15%

Gender Based Ratings for Firstsource Solutions Customer Service Associate

based on 313 reviews
3.7
Rated by 107 Women

Rated 3.8 for Job Security and 3.6 for Skill Development

women
3.6
Rated by 206 Men

Rated 3.7 for Job Security and 3.5 for Company Culture

men

Working Days for Firstsource Solutions Customer Service Associate

based on 332 reviews
Rotational Shift
43%
Monday to Friday
30%
Monday to Saturday
18%
Other
6%
Alternate Saturday off
3%

Work Timings for Firstsource Solutions Customer Service Associate

based on 332 reviews
Flexible timing
Strict (9am - 6pm)
Strict (6.30pm - 4.30am)
60%
6%
2%
32% employees reported other strict timings

Shift Timings for Firstsource Solutions Customer Service Associate

based on 332 reviews
Day shift
Night shift
69%
31%

Business Travel for Firstsource Solutions Customer Service Associate

based on 332 reviews
No travel
65%
Within city
31%
Within country
3%
International travel
1%
Firstsource Solutions Customer Service Associate Salary
based on 1.1k salaries
₹1.1 L/yr - ₹5 L/yr
10% less than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
25 total responses
freemeal
Free meal
4 total responses
healthInsurance
Health insurance
14 total responses
childCareBenefits
Child care facility
2 total responses
+4 more benefits
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