Teleperformance Interview Questions, Process, and Tips for Experienced

Q1. General quastions like tell me about yourself .
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Basic english grammer , reasoning

Q1. How to handle angry customer
Ans. 
Listen to their concerns, empathize, apologize, offer solutions, follow up
• Listen actively to their complaints without interrupting

• Empathize with their emotions and show understanding

• Apologize for the inconvenience caused, even if it wasn't your fault

• Offer solutions to address their issues and make things right

• Follow up with the customer to ensure their satisfaction

• Example: 'I understand why you're upset, let me see wha...read more
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Q1. Introducing, Education, last working experience
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Q1. Typing speed test and communication skills knowledge
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Q1. Past experience
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Q1. Tell me something about yourself?
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Q2. What do you know about BPO?
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be delive...read more
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Q3. How many kinds of BPO?
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There are two main kinds of BPO: Back Office Outsourcing and Front Office Outsourcing.
• Back Office Outsourcing involves tasks like data entry, payroll processing, and accounting.

• Front Office Outsourcing includes customer service, technical support, and sales.

• Examples of BPO companies include Accenture, Convergys, and Teleperformance.
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Q4. Why do you want to join BPO?
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Q5. What are you strengths and weaknesses?
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Q6. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Custome...read more
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Q7. Are you comfortable with night shifts?
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Q8. Did you require any leave in upcoming three months?
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Q9. Do you have good typing speed?
Ans. 
Yes, I have a good typing speed of 70 words per minute.
• I have a typing speed of 70 words per minute.

• I am proficient in typing accurately and quickly.

• I have experience in data entry tasks that require fast typing skills.
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Q1. Typing speed should be more than 25 WPM
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Q2. Word accuracy 90%
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Q1. Help me with your introduction?
Ans. 
I am a dedicated and empathetic Customer Care Executive with a strong background in resolving customer issues and providing excellent service.
• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Excellent communication and interpersonal skills

• Ability to remain calm and professional under pressure

• Familiar with CRM systems and customer support software
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Q2. Why you want to join us?
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Q3. What do you know about us?
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Q4. What is BPO and how many kinds of it?
Ans. 
BPO stands for Business Process Outsourcing. There are two main types of BPO: back office outsourcing and front office outsourcing.
• BPO stands for Business Process Outsourcing

• Back office outsourcing involves internal business functions like HR, accounting, and IT support

• Front office outsourcing involves customer-facing functions like customer service and sales

• Examples of BPO companies include Accenture, Genpact, and Con
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Q5. Are you okay with night shifts?
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Q6. Are you comfortable with rotational shift?
Ans. 
Yes, I am comfortable with rotational shifts as I understand the nature of the job requires flexibility.
• I am willing to work in rotational shifts to ensure seamless customer support coverage.

• I understand the importance of being available to assist customers at different times of the day.

• I have prior experience working in rotational shifts and have adapted well to the changing schedules.
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Q7. Are you okay to not take any single leaving during probation period which is of three months?
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Q8. How will you commute to work?
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Q9. Where do you see yourself in next 5 years?
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Q10. What are your strengths and weaknesses?
Ans. 
My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented and sometimes struggling with time management.
• Strengths: Excellent communication skills - able to effectively communicate with customers and colleagues

• Strengths: Problem-solving abilities - able to think creatively and find solutions to complex issues

• Weaknesses: Overly detail-oriented - ...read more
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Q11. What was your score in typing test?
Ans. 
I scored 80 words per minute in the typing test.
• Scored 80 words per minute in typing test

• Accurate and efficient typing skills demonstrated

• Proficient in typing with minimal errors
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Q12. How do you deal with rejection or failure?
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Q13. What do you understand by about inbound calls and outbound calls?
Ans. 
Inbound calls are received by the customer care executive, while outbound calls are made by the executive to customers.
• Inbound calls are received from customers seeking assistance or information.

• Outbound calls are made by the executive to follow up on customer issues or offer promotions.

• Inbound calls are typically answered promptly to provide immediate support.

• Outbound calls require the executive to initiate contact wi...read more
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Q1. Basic introduction, educational background, English fluency check.
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Q2. Past experience, salary option, relocation, night shift comfort
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What have you achieved in your life

Q1. Firstly asked about your self
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Q2. Your educations
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Q3. Your experience
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Q4. Your strength and weekness
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Q1. Asked about your experience
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