IT Support Specialist 2

IT Support Specialist 2 Interview Questions and Answers

Updated 15 Jul 2025

Asked in Amazon

5d ago

Q. At what stage of the OSI model is TCP/IP?

Ans.

TCP/IP operates at the network layer (Layer 3) of the OSI model.

  • TCP/IP is at the network layer (Layer 3) of the OSI model

  • The OSI model has 7 layers, with TCP/IP protocols operating at the network layer

  • Examples of protocols at this layer include IP (Internet Protocol) and ICMP (Internet Control Message Protocol)

5d ago

Q. What is VDI and what do you understand by it?

Ans.

VDI stands for Virtual Desktop Infrastructure, which allows users to access their desktop environment remotely from any device.

  • VDI enables users to access their desktop environment from any location

  • It centralizes desktop management and allows for easier updates and maintenance

  • Users can access their virtual desktops from various devices such as laptops, tablets, and smartphones

  • VDI can improve security by keeping data centralized in the data center

  • Examples of VDI solutions incl...read more

3d ago

Q. What is a VPN and why do we use it?

Ans.

VPN stands for Virtual Private Network, used to securely connect to a private network over the internet.

  • VPN creates a secure and encrypted connection over a public network like the internet.

  • It allows users to access resources on a private network remotely.

  • VPN can be used to protect sensitive data while using public Wi-Fi networks.

  • It can also be used to bypass geo-restrictions and access content from different regions.

  • Examples of VPN services include NordVPN, ExpressVPN, and C...read more

4d ago

Q. What is the OSI model?

Ans.

The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.

  • The OSI model stands for Open Systems Interconnection model

  • It helps in understanding how different networking protocols work together

  • Each layer has specific functions and communicates with adjacent layers

  • Examples of layers include physical layer, data link layer, network layer, etc.

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5d ago

Q. Explain DHCP.

Ans.

DHCP is a network protocol that automatically assigns IP addresses to devices on a network.

  • DHCP stands for Dynamic Host Configuration Protocol

  • It allows devices to obtain IP addresses, subnet masks, and other network configuration information automatically

  • DHCP servers are responsible for assigning and managing IP addresses within a network

  • DHCP leases are temporary and devices must renew them periodically

  • Example: When you connect to a Wi-Fi network, DHCP assigns your device an ...read more

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