Teleperformance Training Manager Interview Questions and Answers

Q1. Tell me something about yourself?
Ans. 
I am a dedicated and experienced professional with a strong background in leadership and team management.
• Over 5 years of experience in retail management

• Proven track record of increasing sales and improving customer satisfaction

• Skilled in training and developing staff to achieve their full potential
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Q2. Tell me something about your current profile and job responsibilities.
Ans. 
I am currently working as a Senior Sales Executive, responsible for managing key client accounts and leading a team of sales representatives.
• Managing key client accounts to ensure customer satisfaction and retention

• Leading a team of sales representatives to achieve sales targets

• Developing and implementing sales strategies to drive revenue growth

• Analyzing market trends and competitor activities to identify opportunities
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Q1. Current role requirements and how relevant your profile is?
Ans. 
My current role involves managing a team, handling customer complaints, and ensuring store operations run smoothly.
• Experience in team management and customer service is crucial for the Assistant Manager role.

• I have successfully resolved customer complaints and implemented strategies to improve customer satisfaction.

• I have also demonstrated strong organizational skills in overseeing store operations and ensuring efficie
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Q2. Are you comfortable with nigh shift?
Ans. 
Yes, I am comfortable with night shifts and have experience working during those hours.
• I have previous experience working night shifts in my current role.

• I am able to adjust my sleep schedule to accommodate working at night.

• I understand the importance of being alert and focused during night shifts.

• I am willing to work night shifts as needed to support the team and business operations.
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Q1. Power bi , power query, Excel
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Logical and mathematical

Q1. Hardware support
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Q2. Server support awareness. Aware about hardware components and it functionality
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Q1. What are your Roles and responsibilities as a Team Lead?
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Q2. What is Attrition formula?
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Q3. Tell me any challenging situation which you faced ?
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Q4. Why do you want to switch the organization?
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Q5. What is 76 modifier and why do we use it ?
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Q6. What was your Overall outstanding AR value ?
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Q7. Tell me any finding which helped in reducing the denials?
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The process and development of supply chain management.

Q1. Question about previous experience.
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Q2. Question about the work profile and responsibilities.
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Q3. Situation based questions.
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Q4. Question about the daily activities.
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