Teleperformance Training Manager Interview Questions and Answers

Q1. Current Role and Responsibilities
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Q2. Ask about past experience
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Q3. Why do we hire you
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Q1. What was your process into ?
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I started my career in training by obtaining a degree in education and gaining experience in instructional design.
• Obtained a degree in education or related field

• Gained experience in instructional design

• Participated in training programs or workshops

• Developed strong communication and presentation skills

• Built a portfolio of successful training programs

• Stayed updated on industry trends and best practices
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Q2. What do you know about service desk?
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Service desk is a centralized point of contact for users to get help with IT issues and requests.
• Provides technical support and assistance to users

• Handles incidents and service requests

• Logs and tracks issues in a ticketing system

• Resolves issues or escalates to higher level support

• Communicates with users regarding status and resolution
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Q3. What do know about ITSM?
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ITSM stands for Information Technology Service Management, which is a set of practices for managing IT services.
• ITSM focuses on aligning IT services with the needs of the business

• It involves processes such as incident management, problem management, change management, and service level management

• ITSM frameworks like ITIL (Information Technology Infrastructure Library) provide guidelines for implementing best practices
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Q4. What is ITIL V4
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ITIL V4 is the latest version of the Information Technology Infrastructure Library, a framework for IT service management.
• ITIL V4 focuses on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean.

• It emphasizes the importance of collaboration, automation, and streamlining processes to improve IT service delivery.

• ITIL V4 introduces the Service Value System (SVS) which helps organizations...read more
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Q1. Why do you want to join Taskus
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Q1. Current Role and Responsibilities
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Q2. Ask about past experience
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Q3. Why do we hire you
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Q1. Overall Experience and Domain expertise
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Q1. Walk through on Job profile
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Q2. Challenges and actions implemented
Ans. 
Challenges faced in Sr. Manager Training and actions implemented
• One of the biggest challenges was adapting to remote training due to COVID-19

• Implemented virtual training sessions using video conferencing tools like Zoom and Microsoft Teams

• Another challenge was ensuring consistent training across multiple locations

• Developed standardized training materials and conducted train-the-trainer sessions

• Also faced challenges wit...read more
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Q3. Project work and details
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Q1. Intro and walk through of profile
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Q2. Testing scenarios about the role
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Q3. Six sigma related questions
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Should always point the best in the group discussion

Q1. Basic self introduction
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Q1. What is. Your hobbies
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Q2. Dancing and writting articles
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Q1. Question about previous job experiences
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Q2. About himself and subjective on domain specific
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Q1. Screening and final evaluation
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