Teleperformance Interview Questions, Process, and Tips for Experienced

In this process, you are provided with an Excel file related to your job profile, and you must complete a test while sharing your screen with the interviewer.

Q1. What relevant questions would you ask based on your resume, and how do you believe you can add value to this company?
Add your answer
Q2. Why did you leave your last organization?
Add your answer

Q1. General discussions about profile, Current salary and expectetions .
Add your answer

Q1. All about my profile related questions like physical security operations and Audits, fire and safety, Crisis Management, emergency response, Material Movement and other relevant procedures.
Add your answer

Q1. About my self, over all experience, my past achievements and future goals , key Responsible area, questions related security management, physical security operations, physical security Audits .
Add your answer

Q1. Basic question like tell me about yourself and how many years of experience do you have ?
Add your answer

SVAR/AMCAT Test which included personality based questions, some reasoning, calculative, logical and grammatical questions. For AMCAT it was basic grammar test to check your vocabulary, fluency, how well and correctly you can speak in english.

Q1. 3rd round was Ops round where the process manager or Team leader will ask you questions. They will again ask you to tell them about yourself ( asked some questions about my hobbies, so if you are stating s...read more
Add your answer

Q1. After clearing the ops round they took a normal typing test where I was asked to achieve atleast 25 WPM and 90% accuracy. They might take the typing test before ops round or the SVAR/AMCAT test it depends ...read more
Add your answer

Q1. Tell me something about your self
Ans. 
I am a dedicated and experienced workforce management professional with a passion for optimizing operations and driving efficiency.
• Over 5 years of experience in workforce management

• Skilled in forecasting, scheduling, and real-time management

• Strong analytical and problem-solving abilities

• Proven track record of improving efficiency and productivity

• Excellent communication and leadership skills
Answered by AI
Add your answer
Q2. Is any blood relation working in teleperformance
Ans. 
No, there are no blood relations working in Teleperformance.
• No, there are no blood relations currently employed at Teleperformance.

• Teleperformance does not allow blood relations to work together to avoid conflicts of interest.

• Employees are hired based on their qualifications and skills, not their family connections.
Answered by AI
Add your answer

Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
Answered by AI
Add your answer
Q2. KIPs discussion
Add your answer

Q1. Attrition and shrinkage explain
Ans. 
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

• Both attrition and shrinkage can have a negative impact on operational efficiency ...read more
Answered by AI
Add your answer
Q2. Problem solving questions
Add your answer

Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record in leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
Answered by AI
Add your answer
Q2. Explain BPO KPIs
Ans. 
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
• BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

• Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

• These KPIs help BPO companies track and improve their operational e...read more
Answered by AI
Add your answer