Teleperformance Interview Questions, Process, and Tips for Experienced

Q1. Why do you like favorite color?
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Q2. Tell me about artificial intelligence
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Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems.
• AI involves the development of algorithms that can perform tasks typically requiring human intelligence, such as visual perception, speech recognition, decision-making, and language translation.

• Examples of AI applications include virtual assistants like Siri and Alexa, self-driving cars, recommendation sys...read more
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Q1. Basics about yourself and experience and last drawn CTC
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Some web link test basic agree n disagree like amcat

Q1. What are your Kpi?
Ans. 
My KPIs include improving operational efficiency, reducing costs, increasing customer satisfaction, and meeting SLAs.
• Improving operational efficiency through process optimization

• Reducing costs by identifying cost-saving opportunities

• Increasing customer satisfaction by improving service quality

• Meeting SLAs by ensuring timely delivery of services
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Q2. Shrinkage formula
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Shrinkage formula calculates the difference between expected and actual values.
• Shrinkage formula = (Expected Value - Actual Value) / Expected Value

• Used in operations to measure efficiency and accuracy

• Example: If expected production is 100 units but actual production is 90 units, shrinkage = (100-90)/100 = 0.1 or 10%
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Q3. Aht formula with nps csat
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NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) are two common metrics used to measure customer satisfaction in operations.
• NPS is calculated by subtracting the percentage of detractors (customers who are unhappy) from the percentage of promoters (customers who are happy). The formula is: NPS = % Promoters - % Detractors.

• CSAT is a metric that measures the overall satisfaction of customers with a specific...read more
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Q4. Greviance handling
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Q1. Self introduction
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Q2. Resume overview
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Q1. Skill set test on the current role
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Q2. Future endeavours
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Logical reasoning process

Q1. What can you share about your experience?
Ans. 
I have extensive experience in AML compliance, risk assessment, and transaction monitoring across various financial institutions.
• Conducted thorough investigations on suspicious transactions, leading to a 30% increase in reporting accuracy.

• Collaborated with law enforcement agencies on high-profile cases, enhancing inter-agency communication.

• Developed and implemented training programs for staff on AML regulations and bes...read more
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Q2. How would you handle a challenging situation?
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I approach challenges with a calm mindset, focusing on analysis, collaboration, and strategic problem-solving.
• Assess the situation: Gather all relevant information before making decisions. For example, if a transaction raises a red flag, I would review its history.

• Collaborate with team members: Discussing the issue with colleagues can provide new perspectives. For instance, I might consult with a compliance officer.

• Dev...read more
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Q1. You know about powerbi or Advanced excel
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Q2. Do you know about basic mathematics
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Q1. How you spent your yesterday
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Yesterday, I focused on enhancing my customer service skills while balancing personal time with family and self-care activities.
• Started the day with a morning routine, including meditation and a healthy breakfast to set a positive tone.

• Spent a few hours reviewing customer service best practices and attending an online training session to improve my skills.

• Took a break for lunch with family, which helped me recharge and...read more
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Q2. Tell me about your work
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I manage customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving skills.
• Handled over 100 customer inquiries daily, providing timely and accurate information.

• Resolved complex issues by collaborating with cross-functional teams, improving resolution time by 20%.

• Implemented a feedback system that increased customer satisfaction scores by 15% within six months.

• Trained...read more
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