Teleperformance Interview Questions, Process, and Tips for Experienced

Q1. Introduction of individual
Add your answer
Q2. Past experience and communication
Add your answer

Q1. Operations and Process knowledge
Add your answer
Q2. KPI's and miscellaneous
Add your answer

Grammar and Vocabulary

Q1. What is the main intention of the work
Add your answer
Q2. How we approach customer
Ans. 
We approach customers with empathy, active listening, and a solution-oriented mindset.
• Show empathy towards the customer's situation or issue

• Practice active listening to fully understand the customer's needs

• Offer solutions or alternatives to address the customer's concerns

• Follow up to ensure customer satisfaction

• Maintain a positive and professional attitude throughout the interaction
Answered by AI
Add your answer

Q1. Introduction of myself
Add your answer
Q2. How i use my skills in working professionally
Ans. 
I utilize my skills by actively listening to customers, problem-solving efficiently, and maintaining a positive attitude.
• Actively listen to customers to understand their needs and concerns

• Problem-solve efficiently by analyzing situations and finding effective solutions

• Maintain a positive attitude to provide excellent customer service and build rapport

• Use effective communication skills to convey information clearly and
Answered by AI
Add your answer

Q1. FTE calculation
Add your answer
Q2. Create Schedules
Ans. 
Creating schedules involves assigning shifts to employees based on their availability and business needs.
• Consider employee availability and preferences

• Balance workload and coverage needs

• Use scheduling software for efficiency

• Communicate changes and updates effectively

• Adjust schedules as needed based on feedback and performance
Answered by AI
Add your answer

Nothing to share, was normal

Q1. Introduce yourself.
Add your answer
Q2. Why do you want to join this sector?
Add your answer
Q3. Say something for 2 minutes on the topic (topic to be provided by HR).
Ans. 
I will talk about the importance of effective communication in customer service.
• Effective communication is key in understanding customer needs and providing satisfactory solutions.

• Active listening is crucial to ensure customers feel heard and valued.

• Clear and concise language helps avoid misunderstandings and confusion.

• Empathy and patience are essential in handling difficult customers or situations.

• Providing timely upd...read more
Answered by AI
Add your answer
Q4. Where do you find yourself in next 2-3 years?
Add your answer

Q1. Introduce yourself
Add your answer
Q2. What was your last job and why you left? (If you are experienced)
Add your answer

Q1. Why did you choose this field though you had background from sciences?
Add your answer

Q1. How will you sale the product ?
Ans. 
I will highlight the benefits of the product, address customer needs, and provide excellent customer service.
• Understand the customer's needs and preferences

• Highlight the unique features and benefits of the product

• Provide personalized recommendations based on customer requirements

• Offer discounts or promotions to incentivize purchase

• Ensure excellent customer service throughout the sales process
Answered by AI
Add your answer

Q1. How are you going to deal with 80+ calls , customer queries in a day ?
Add your answer