Teleperformance Interview Questions, Process, and Tips for Experienced

That was easy but I don't remember.

Q1. Tell me about your career journey
Ans. 
I started my career in customer support at a tech startup, where I honed my communication skills and problem-solving abilities.
• Started career in customer support at tech startup

• Developed strong communication skills

• Enhanced problem-solving abilities

• Progressed to Customer Support Executive role at current company
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Q2. Why you want to switch your previous company?
Ans. 
Seeking new challenges and growth opportunities.
• Desire for career advancement

• Looking for a more challenging role

• Seeking better work-life balance

• Company culture mismatch

• Opportunity to learn new skills
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Q1. Self introduction
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Q2. Why should I hire you?
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Q3. Regarding BPO?
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Q1. Introduce yourself
Ans. 
I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.
• Explain your background and experience in customer service

• Highlight any relevant skills such as communication, problem-solving, and empathy

• Mention any specific achievements or awards in customer service

• Share your enthusiasm for helping customers and providing top-notch service
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Q2. Are you ready to work in shifts?
Ans. 
Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.
• I am flexible with my schedule and can adapt to different shift timings.

• I understand the importance of providing customer service round the clock.

• I have previous experience working in shifts and have no issues with it.

• I am willing to work weekends and holidays if required.
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Q1. Tell me about ur city in hindi.
Ans. 
Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
• Mumbai Maharashtra ke rajya ka pramukh shahar hai

• Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai

• Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain

• Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
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Q2. What is customer service, empathy?
Ans. 
Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
• Customer service empathy involves actively listening to customers to understand their emotions and perspective.

• It requires putting oneself in the customer's shoes to provide personalized and compassionate support.

• Empathy helps in building trust and rapport with customers, leading t...read more
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Amcat test ..In this test versant test is there, logical reasoning

Q1. Pitch to customer who comes to you for refund issue.
Ans. 
I understand your concern and will work with you to find a satisfactory solution for your refund issue.
• Listen actively to the customer's issue and show empathy

• Apologize for any inconvenience caused

• Offer a solution that aligns with company policies and customer satisfaction

• Ensure the customer feels valued and appreciated throughout the process
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Q1. Basics question
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Q2. Introduction my self
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Q1. How to handle angry customer
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Apologize for the inconvenience caused, even if it wasn't your fault

• Offer solutions to resolve the issue and make the customer feel valued

• Follow up with the customer to ensure their satisfaction and build trust
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Q2. How you will react if customer will abuse you
Ans. 
I would remain calm, listen to the customer's concerns, and try to de-escalate the situation professionally.
• Remain calm and composed

• Listen actively to the customer's concerns

• Apologize for any inconvenience caused

• Try to de-escalate the situation by offering solutions or escalating to a supervisor if necessary
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Q1. Talk about your favourite beverage
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Q2. Your favourite picnic spot
Ans. 
My favourite picnic spot is a secluded beach with crystal clear waters and white sandy beaches.
• Secluded beach location

• Crystal clear waters

• White sandy beaches
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Q1. Explain dns to me like i know nothing about computers
Ans. 
DNS is like a phone book for the internet, translating domain names into IP addresses.
• DNS stands for Domain Name System

• It translates human-readable domain names (like google.com) into IP addresses (like 172.217.3.206)

• DNS helps computers locate websites and other resources on the internet

• It works by querying a series of servers to find the correct IP address for a given domain name
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Q2. How do you format external drive
Ans. 
To format an external drive, you can use the built-in formatting tools on your computer.
• Connect the external drive to your computer

• Open Disk Management on Windows or Disk Utility on Mac

• Select the external drive and choose the format option (e.g. exFAT, NTFS, FAT32)

• Follow the on-screen instructions to complete the formatting process
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Q3. Why does mac and windows show different free space for same disk
Ans. 
Different file systems and allocation methods result in varying reported free space on Mac and Windows for the same disk.
• Mac uses HFS+ or APFS file systems which reserve a portion of disk space for metadata, resulting in lower reported free space.

• Windows uses NTFS file system which does not reserve as much space for metadata, leading to higher reported free space.

• Different allocation methods and block sizes can also af
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Q4. How would you decide whether ethernet or router is faulty in a network topology of computer and router connected using ethernet
Ans. 
To determine whether ethernet or router is faulty in a network topology, check for physical damage, test connectivity, and try replacing components.
• Check for physical damage on ethernet cable and router ports

• Test connectivity by trying different devices on the network

• Replace ethernet cable with a known working one to see if the issue persists
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Q5. Why does an external drive show 00 BYTES when connected to windows
Ans. 
External drive showing 00 BYTES when connected to Windows may be due to corrupt file system, driver issues, or physical damage.
• Corrupt file system on the external drive

• Driver issues with the external drive

• Physical damage to the external drive

• Incorrect drive letter assignment
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Q6. What is king ip
Ans. 
King IP is not a recognized term in the technical field.
• There is no specific definition or concept known as 'King IP' in the technical support field.

• It is possible that the term was a typo or misunderstanding of another term.

• It would be best to ask for clarification or context when encountering unfamiliar terms like 'King IP'.
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