AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Teleperformance
Compare
Filter interviews by
Teleperformance Assistant Manager WFM Interview Questions and Answers
Teleperformance Assistant Manager WFM Interview Experiences
1 interview found
Selected
I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. FTE calculation
- Q2. Create Schedules
- Ans.
Creating schedules involves assigning shifts to employees based on their availability and business needs.
Consider employee availability and preferences
Balance workload and coverage needs
Use scheduling software for efficiency
Communicate changes and updates effectively
Adjust schedules as needed based on feedback and performance
Interview Preparation Tips
- Capacity Planning
- Scheduling
Assistant Manager WFM Jobs at Teleperformance
Interview questions from similar companies
Assistant Manager WFM Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 20 Feb 2023
I appeared for an interview in Aug 2022.
(2 Questions)
- Q1. What Forecasting Method you use while forecasting? Ans: Moving Average Weightage average Method
- Ans.
I use Moving Average and Weighted Average methods for forecasting.
Moving Average method involves calculating the average of past data points to predict future values.
Weighted Average method assigns different weights to past data points based on their importance in predicting future values.
Both methods require historical data and are useful in predicting trends and patterns.
For example, if I am forecasting call volume f...
- Q2. How to calculate FTE requirement basis on call volume, AHT, Occupancy, Working Days and Working Hrs? Call Volume:50000 AHT: 1200 Occupancy: 85% Working Days: 5 Working Hrs Excluding 1 Hr Break: 8 Formul...
- Ans.
Calculate FTE requirement based on call volume, AHT, occupancy, working days, and hours.
Use the formula: Calls*AHT/3600/Occupancy/(Working Days * working Hrs)
Substitute the given values into the formula
Resulting value is the FTE requirement
Interview Preparation Tips
I appeared for an interview in May 2017.
Interview Preparation Tips
Duration: 1 hour 5 minutes
Total Questions: 5
Skills: Integrity, Intelligence
College Name: Shasun jain college
Interview Questionnaire
3 Questions
- Q1. Why did you leaving the job very early
- Ans.
I left the job early due to personal reasons and a better opportunity.
Received a better job offer with higher pay and growth opportunities
Needed to relocate for personal reasons such as family or health
Found the job was not a good fit for my skills and career goals
- Q2. Why you are expecting huge CTC
- Ans.
I have extensive experience, skills, and qualifications that justify a higher salary.
I have a strong educational background and relevant certifications.
I have several years of experience in the industry, with a proven track record of success.
I possess specialized skills and expertise that are in high demand.
I have a history of exceeding performance targets and delivering exceptional results.
I have received positive fee...
- Q3. How can we know whether you work for long time with us
- Ans.
By demonstrating dedication, consistency, and commitment in my work, I can show that I am willing to work for a long time with the company.
Consistently meeting deadlines and exceeding expectations
Taking on additional responsibilities and projects
Seeking opportunities for growth and advancement within the company
I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.
(1 Question)
- Q1. Basic skills about the process knowledge
(1 Question)
- Q1. As usual just they view the subject matters
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. All about communication skills
I applied via Referral and was interviewed in Jan 2021. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basic questions about strength, weakness, future goals,etc.(being a fresher)
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. All about domain and previous experience, should breif the knowledge
- Ans. I explained what I was into and the process and overall experience
I applied via Referral and was interviewed before Jan 2021. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
Reasoning
Speaking
Typing
Listening
(6 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Why should we hire you?
- Q4. Where do you see yourself in 5 years?
- Q5. What are your strengths and weaknesses?
- Q6. Tell me about yourself.
Interview Preparation Tips
Aptitude basics, Reasoning, English
(1 Question)
- Q1. Self introduction, Previous work experience
Teleperformance Interview FAQs
Tell us how to improve this page.
Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
- Teleperformance Customer Support Executive Interview Questions
- Teleperformance Technical Support Executive Interview Questions
- Teleperformance Analyst Interview Questions
- Teleperformance Customer Support Associate Interview Questions
- Teleperformance Team Lead Interview Questions
- Show more
Interview Questions for Popular Designations
- WFM Analyst Interview Questions
- Lead WFM Interview Questions
- WFM Executive Interview Questions
- Manager WFM Interview Questions
- Team Lead Operations Interview Questions
- Process Specialist Interview Questions
- Senior AR Caller Interview Questions
- Assistant Vice President Operations Interview Questions
- Show more
Teleperformance Assistant Manager WFM Interview Process
based on 1 interview
Interview experience
Interview Questions from Similar Companies
Fast track your campus placements
Teleperformance Assistant Manager WFM Reviews and Ratings
based on 14 reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.8 L/yr - ₹7 L/yr |
|
Customer Service Executive
6.3k
salaries
| ₹1 L/yr - ₹6.5 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
3.5k
salaries
| ₹1.4 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
Concentrix Corporation
iEnergizer
WNS
Infosys BPM
- Home >
- Interviews >
- Teleperformance Interview Questions >
- Teleperformance Assistant Manager WFM Interview Questions
