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Teleperformance Assistant Manager WFM Interview Questions and Answers

Updated 26 Aug 2024

Teleperformance Assistant Manager WFM Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. FTE calculation
  • Q2. Create Schedules
  • Ans. 

    Creating schedules involves assigning shifts to employees based on their availability and business needs.

    • Consider employee availability and preferences

    • Balance workload and coverage needs

    • Use scheduling software for efficiency

    • Communicate changes and updates effectively

    • Adjust schedules as needed based on feedback and performance

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Teleperformance Assistant Manager WFM interview:
  • Capacity Planning
  • Scheduling

Assistant Manager WFM Jobs at Teleperformance

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Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Aug 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What Forecasting Method you use while forecasting? Ans: Moving Average Weightage average Method
  • Ans. 

    I use Moving Average and Weighted Average methods for forecasting.

    • Moving Average method involves calculating the average of past data points to predict future values.

    • Weighted Average method assigns different weights to past data points based on their importance in predicting future values.

    • Both methods require historical data and are useful in predicting trends and patterns.

    • For example, if I am forecasting call volume f...

  • Answered by AI
  • Q2. How to calculate FTE requirement basis on call volume, AHT, Occupancy, Working Days and Working Hrs? Call Volume:50000 AHT: 1200 Occupancy: 85% Working Days: 5 Working Hrs Excluding 1 Hr Break: 8 Formul...
  • Ans. 

    Calculate FTE requirement based on call volume, AHT, occupancy, working days, and hours.

    • Use the formula: Calls*AHT/3600/Occupancy/(Working Days * working Hrs)

    • Substitute the given values into the formula

    • Resulting value is the FTE requirement

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - For this profile you should have manpower planning knowledge, Forecasting knowledge, Team handling experience, interaction with operation team.

I appeared for an interview in May 2017.

Interview Preparation Tips

Round: Test
Duration: 1 hour 5 minutes
Total Questions: 5

Skills: Integrity, Intelligence
College Name: Shasun jain college

Analyst Interview Questions & Answers

WNS user image Anonymous

posted on 11 May 2019

Interview Questionnaire 

3 Questions

  • Q1. Why did you leaving the job very early
  • Ans. 

    I left the job early due to personal reasons and a better opportunity.

    • Received a better job offer with higher pay and growth opportunities

    • Needed to relocate for personal reasons such as family or health

    • Found the job was not a good fit for my skills and career goals

  • Answered by AI
  • Q2. Why you are expecting huge CTC
  • Ans. 

    I have extensive experience, skills, and qualifications that justify a higher salary.

    • I have a strong educational background and relevant certifications.

    • I have several years of experience in the industry, with a proven track record of success.

    • I possess specialized skills and expertise that are in high demand.

    • I have a history of exceeding performance targets and delivering exceptional results.

    • I have received positive fee...

  • Answered by AI
  • Q3. How can we know whether you work for long time with us
  • Ans. 

    By demonstrating dedication, consistency, and commitment in my work, I can show that I am willing to work for a long time with the company.

    • Consistently meeting deadlines and exceeding expectations

    • Taking on additional responsibilities and projects

    • Seeking opportunities for growth and advancement within the company

  • Answered by AI

I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic skills about the process knowledge
Round 2 - One-on-one 

(1 Question)

  • Q1. As usual just they view the subject matters

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold with your Skills of this domain as well as process

Interview Questionnaire 

1 Question

  • Q1. All about communication skills

I applied via Referral and was interviewed in Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions about strength, weakness, future goals,etc.(being a fresher)

Interview Preparation Tips

Interview preparation tips for other job seekers - Be normal and confident. Focus on English communication.

Interview Questionnaire 

1 Question

  • Q1. All about domain and previous experience, should breif the knowledge
  • Ans. I explained what I was into and the process and overall experience
  • Answered Anonymously

I applied via Referral and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - Aptitude Test 

Reasoning
Speaking
Typing
Listening

Round 3 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Why should we hire you?
  • Q4. Where do you see yourself in 5 years?
  • Q5. What are your strengths and weaknesses?
  • Q6. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just stay confident prepare your intro really well

Analyst Interview Questions & Answers

HGS user image Anonymous

posted on 19 Apr 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude basics, Reasoning, English

Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction, Previous work experience

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Assistant Manager WFM interview?
Teleperformance interview process usually has 1 rounds. The most common rounds in the Teleperformance interview process are Technical.
How to prepare for Teleperformance Assistant Manager WFM interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Scheduling, Capacity Planning, WFM, Workforce Management and Rostering.
What are the top questions asked in Teleperformance Assistant Manager WFM interview?

Some of the top questions asked at the Teleperformance Assistant Manager WFM interview -

  1. Create Schedu...read more
  2. FTE calculat...read more

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Teleperformance Assistant Manager WFM Interview Process

based on 1 interview

Interview experience

4
  
Good
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Teleperformance Assistant Manager WFM Salary
based on 113 salaries
₹4.7 L/yr - ₹11 L/yr
9% more than the average Assistant Manager WFM Salary in India
View more details

Teleperformance Assistant Manager WFM Reviews and Ratings

based on 14 reviews

3.7/5

Rating in categories

3.5

Skill development

3.8

Work-life balance

3.7

Salary

3.6

Job security

3.3

Company culture

3.4

Promotions

3.1

Work satisfaction

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