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Concentrix Corporation
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Concentrix Corporation Assistant Manager WFM Interview Questions and Answers
Concentrix Corporation Assistant Manager WFM Interview Experiences
1 interview found
Anonymous
I appeared for an interview in Aug 2022.
(2 Questions)
- Q1. What Forecasting Method you use while forecasting? Ans: Moving Average Weightage average Method
- Ans.
I use Moving Average and Weighted Average methods for forecasting.
Moving Average method involves calculating the average of past data points to predict future values.
Weighted Average method assigns different weights to past data points based on their importance in predicting future values.
Both methods require historical data and are useful in predicting trends and patterns.
For example, if I am forecasting call volume f...
- Q2. How to calculate FTE requirement basis on call volume, AHT, Occupancy, Working Days and Working Hrs? Call Volume:50000 AHT: 1200 Occupancy: 85% Working Days: 5 Working Hrs Excluding 1 Hr Break: 8 Formul...
- Ans.
Calculate FTE requirement based on call volume, AHT, occupancy, working days, and hours.
Use the formula: Calls*AHT/3600/Occupancy/(Working Days * working Hrs)
Substitute the given values into the formula
Resulting value is the FTE requirement
Interview Preparation Tips
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Selected
I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. FTE calculation
- Q2. Create Schedules
- Ans.
Creating schedules involves assigning shifts to employees based on their availability and business needs.
Consider employee availability and preferences
Balance workload and coverage needs
Use scheduling software for efficiency
Communicate changes and updates effectively
Adjust schedules as needed based on feedback and performance
Interview Preparation Tips
- Capacity Planning
- Scheduling
I applied via Referral and was interviewed before Sep 2021. There was 1 interview round.
(1 Question)
- Q1. Introduction bout self, work experience, process knowledge
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
(1 Question)
- Q1. You need to introduce yourself
Interview Preparation Tips
I applied via Referral and was interviewed before Mar 2021. There were 3 interview rounds.
(1 Question)
- Q1. Explain P2P cycle in brief
- Ans.
P2P cycle involves the entire process of procuring goods or services from a supplier and making payments for them.
P2P stands for Procure-to-Pay.
It starts with identifying the need for goods or services and creating a purchase requisition.
The requisition is then approved and converted into a purchase order.
The purchase order is sent to the supplier, who delivers the goods or services.
Upon receipt, the goods are inspecte...
Interview Preparation Tips
Excellent Communication required for this job global
I appeared for an interview before Feb 2021.
Interview Preparation Tips
I applied via Referral and was interviewed before Feb 2021. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Share details of your previous job.
Test includes personality test, Maths reasoning English and Domain knowledge test.
(1 Question)
- Q1. Tell me about your self? Tell me about your current profile? What is revenue according? What is prepaid insurance and journal entry? Tell me prepaid insurance journal entry in insurance company book?
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. What do you know about company Education and other question Fluent in english is must
Interview Preparation Tips
Experience: Normal typing test and some aptitude question
I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Just a short self introduction and a topic on which we have to speak 2 min with fluent English and proper Grammer.
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Dec 2019. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Full introduction
- Q2. One must have soft & professional skills. Most important thing practical approach.
- Q3. You need to be very clear and confident about yourself.
- Q4. Nothing much, just prepare yourself for which profile you are going for interview.
Interview Preparation Tips
Soft skills
Professional skills
Practical approach
Confident
Clear view
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Concentrix Corporation Assistant Manager WFM Interview Process
based on 2 interviews
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Concentrix Corporation Assistant Manager WFM Reviews and Ratings
based on 22 reviews
Rating in categories
|
Customer Service Executive
3.7k
salaries
|  ₹1 L/yr - ₹7.8 L/yr |
|
Advisor
3.4k
salaries
| ₹0.9 L/yr - ₹6 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹2.9 L/yr - ₹10.2 L/yr |
|
Senior Representative
3.1k
salaries
| ₹1.6 L/yr - ₹6.6 L/yr |
|
Content Moderator
3.1k
salaries
| ₹1.8 L/yr - ₹5 L/yr |
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