Teleperformance Interview Questions, Process, and Tips for Experienced

Q1. Cv and experience
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Q1. Introduction and questions related to role
Ans. Shared the information and told customer care executive are person who deal with customer on behalf of the company and understand their problems and provide them with resolution.
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Q2. The question were tell me about yourself
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Q3. What's the role of executive
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Q1. Explain about your self ?
Ans. 
Experienced technical sales executive with a proven track record of exceeding sales targets and building strong client relationships.
• Over 5 years of experience in technical sales

• Consistently met or exceeded sales targets by 20% each quarter

• Built and maintained strong relationships with key clients such as XYZ Company

• Proficient in CRM software and sales analytics tools
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Q2. What is your aim?
Ans. 
To excel in technical sales by building strong relationships, understanding customer needs, and providing innovative solutions.
• Build strong relationships with clients to understand their needs

• Provide innovative solutions tailored to each client's specific requirements

• Exceed sales targets by consistently delivering value to customers
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Q1. Ask about the human resource and learn more.
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Q2. How to deal with coustomer with their problems.
Ans. 
Listen actively, empathize, offer solutions, follow up.
• Listen to the customer's problem without interrupting.

• Show empathy and understanding towards the customer's situation.

• Offer solutions or alternatives to resolve the issue.

• Follow up with the customer to ensure their problem has been resolved satisfactorily.
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Q3. What is BPO and explain that
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to focus on core competencies, reduce costs, and improve efficiency.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO co...read more
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Q4. What do you mean by coustomer service
Ans. 
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

• Examples of customer service activities include answering phone calls, responding to emai...read more
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Q5. How to deal with angry coustomer
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Apologize for any inconvenience caused, even if it wasn't your fault

• Offer solutions to address the customer's issue and make things right

• Follow up with the customer to ensure their satisfaction and build trust
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70+ questions, need to clear them.

Q1. General question will be asked, not anything about your studies
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Q2. Tell about yourself, need to speak atleast 5mins.
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Q1. Salary and cab and join date discussions will be made
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