Sr.CCE Interview Questions and Answers

I would try to understand the reason behind their lack of interest and provide them with relevant information to help them make an informed decision.

• Listen actively to the customer's concerns and objections

• Ask open-ended questions to understand their needs and preferences

• Provide additional information about the product's features and benefits

• Offer alternative solutions or products that may better suit their needs

• Thank them for their time and leave the door open for future com...read more

I would apologize for the inconvenience and assure the customer that we will resolve the issue promptly.

• Apologize for the inconvenience caused

• Assure the customer that we will resolve the issue

• Ask for details about the damaged product

• Offer options for replacement, refund, or repair

• Provide clear instructions on returning the damaged product

Yes, I have knowledge about the share market.

• I am familiar with how the stock market operates and the various investment options available.

• I understand concepts like stock prices, market trends, and risk management.

• I have experience in analyzing financial reports and making informed investment decisions.

• I am aware of the impact of economic factors on the stock market.

• I have actively traded stocks or invested in mutual funds in the past.

Listen to their concerns, empathize with them, remain calm, offer solutions, follow up.

• Listen actively to the customer's concerns without interrupting.

• Empathize with the customer by acknowledging their feelings.

• Remain calm and composed, even if the customer is being aggressive.

• Offer solutions or alternatives to address the customer's issue.

• Follow up with the customer to ensure their satisfaction and resolve any remaining concerns.

I will speak on the impact of social media on mental health.

• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have severe consequences for mental health

• However, social media can also provide a sense of community and support for individuals struggling with mental health issues