AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
ICCS
Compare
Filter interviews by
ICCS Interview Questions and Answers
12 Interview questions
I have extensive experience discussing KPIs with team members to track performance and drive improvement.
Regularly review KPIs with team members to ensure alignment with goals
Provide feedback and coaching based on KPI performance
Use KPI data to identify trends and areas for improvement
Set clear targets and milestones for team members to achieve KPIs
Inbound refers to receiving calls, while outbound refers to making calls.
Inbound calls are received by the customer care executive, while outbound calls are made by the executive.
Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.
Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.
Examples: Inb...
My previous day routine involved handling customer inquiries, resolving issues, and providing excellent service.
Started the day by checking emails and voicemails for any customer inquiries
Responded to customer inquiries via phone, email, or chat
Resolved customer issues and complaints in a timely and professional manner
Provided product information and assistance to customers
Maintained accurate records of customer i...
Negotiable based on experience, skills, and market rates.
Salary expectations are based on factors such as experience, skills, industry standards, and job responsibilities.
It is important to research average salaries for similar roles in the industry and location.
Consider discussing benefits, bonuses, and potential for growth in addition to base salary.
Be prepared to negotiate based on the value you bring to the co...
Stay calm, listen actively, empathize, apologize, offer solutions, and seek help if needed.
Take a deep breath and remain calm
Listen actively to the customer's concerns
Empathize with the customer's situation
Apologize for any inconvenience caused
Offer solutions to resolve the issue
Seek help from a supervisor or colleague if needed
BPO stands for Business Process Outsourcing.
BPO refers to the practice of contracting specific business processes to a third-party service provider.
It involves outsourcing non-core functions such as customer support, data entry, payroll processing, etc.
Companies opt for BPO to reduce costs, improve efficiency, and focus on their core competencies.
For example, a company may outsource its call center operations to a...
Water is a vital substance for all living organisms, essential for hydration, regulating body temperature, and carrying nutrients and waste throughout the body.
Water makes up about 60% of the human body and is crucial for maintaining proper bodily functions.
It helps in digestion, absorption, and transportation of nutrients.
Water is essential for regulating body temperature through sweating and respiration.
It lubri...
When handling an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience, offer a solution, and follow up to ensure satisfaction.
Remain calm and composed
Empathize with the customer's concerns
Listen actively and attentively
Apologize sincerely for any inconvenience caused
Offer a solution or alternatives
Follow up to ensure customer satisfaction
A switch, hub, and router are networking devices that connect devices to a network and manage traffic.
A switch connects devices within a network and manages traffic between them.
A hub is a simple device that connects devices within a network and broadcasts traffic to all connected devices.
A router connects multiple networks and manages traffic between them.
Switches and routers use MAC addresses to direct traffic, ...
Data backup can be done through various methods such as full backup, incremental backup, and differential backup. Scheduling can be done using backup software or scripts.
Full backup involves copying all data to a backup location
Incremental backup involves copying only the changes made since the last backup
Differential backup involves copying all changes made since the last full backup
Scheduling can be done using b...
ICCS Interview Experiences
61 interviews found
Anonymous
Selected
I applied via Job Fair and was interviewed in Nov 2024. There were 2 interview rounds.
(2 Questions)
- Q1. How would you handle working on project with tight deadlines?
- Ans.
I thrive under pressure and prioritize tasks effectively to meet deadlines.
I would break down the project into smaller tasks and create a timeline for each task.
I would communicate effectively with team members to ensure everyone is on the same page and working towards the deadline.
I would stay organized and focused, avoiding distractions to maximize productivity.
I would be proactive in identifying potential roadblocks...
- Q2. How would you explain technical details to a non- technical audience?
- Ans.
I would use simple language, analogies, and visuals to explain technical details to a non-technical audience.
Use simple language and avoid jargon
Use analogies to relate technical concepts to everyday experiences
Use visuals such as diagrams or charts to aid understanding
Encourage questions and provide real-life examples
(2 Questions)
- Q1. Tell me about yourself?
- Ans.
I am a detail-oriented and organized individual with experience in handling back end operations efficiently.
I have a strong background in managing databases and ensuring data accuracy
I am proficient in using various back end tools and software
I have excellent problem-solving skills and can troubleshoot technical issues effectively
- Q2. I have significant experience with software development
Interview Preparation Tips
- Basic computer
- English
Selected
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. Basic introduction
- Q2. Discussion for KPI
(2 Questions)
- Q1. What is your experience in discussing Key Performance Indicators (KPIs)?
- Ans.
I have extensive experience discussing KPIs with team members to track performance and drive improvement.
Regularly review KPIs with team members to ensure alignment with goals
Provide feedback and coaching based on KPI performance
Use KPI data to identify trends and areas for improvement
Set clear targets and milestones for team members to achieve KPIs
- Q2. Employee retention
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
(4 Questions)
- Q1. Tell me about yourself
- Q2. What difference between inbound and outbound
- Ans.
Inbound refers to receiving calls, while outbound refers to making calls.
Inbound calls are received by the customer care executive, while outbound calls are made by the executive.
Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.
Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.
Examples: Inbound ...
- Q3. Tell about own hobbies
- Q4. How can handle customer
- Ans.
Handle customers with empathy, active listening, problem-solving skills, and professionalism.
Practice active listening to understand customer concerns
Show empathy and understanding towards customer's situation
Use problem-solving skills to address customer issues effectively
Maintain professionalism and remain calm, even in challenging situations
Interview Preparation Tips
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. Previous experience personal round and salary expecting
- Q2. Wen u can join
- Ans.
I can join immediately or at a mutually convenient date, depending on your needs and my current commitments.
I am available to start immediately if needed.
If you prefer a later start date, I can accommodate that as well.
I can discuss my current commitments to find a suitable start date.
For example, if you need someone to start next week, I can make arrangements.
- Q3. Immediate joining
- Q4. Joined from oct
Interview Preparation Tips
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. Can you provide a brief introduction about yourself?
- Q2. Skill and company development
Interview Preparation Tips
Kush Kumar
Selected
I applied via Newspaper Ad and was interviewed in Apr 2024. There were 2 interview rounds.
No information about gf
Thank you
.
(5 Questions)
- Q1. What type of people in ther place
- Q2. What is water why it's important
- Ans.
Water is a vital substance for all living organisms, essential for hydration, regulating body temperature, and carrying nutrients and waste throughout the body.
Water makes up about 60% of the human body and is crucial for maintaining proper bodily functions.
It helps in digestion, absorption, and transportation of nutrients.
Water is essential for regulating body temperature through sweating and respiration.
It lubricates...
- Q3. What is your name's it true question
- Q4. Why it important for job
- Q5. When joining this job you are profit me
Interview Preparation Tips
- Q1. Yes Bank is a related question
- Q2. Sales by loan and credit card and debit card with insurance
- Q3. Fixed deposit and saving account management
- Q4. Rewards point and family account related
(1 Question)
- Q1. About Previous Experience
Logical Reasoning, Personality Test
(1 Question)
- Q1. Previous experience and expertise with matching with current process
(1 Question)
- Q1. Fluency in Communication and understanding for the compliance
(2 Questions)
- Q1. What was your salary expectation
- Ans.
My salary expectation is based on my experience, qualifications, and the industry standard.
Consider my years of experience in the industry
Take into account my qualifications and certifications
Research the industry standard for this position
Open to negotiation based on benefits package
- Q2. Why I should hire you
- Ans.
I am a dedicated and experienced professional with a proven track record of delivering results and exceeding expectations.
I have a strong work ethic and am committed to achieving success in all tasks assigned to me.
I have relevant experience and skills that align with the requirements of the position.
I am a team player and can collaborate effectively with colleagues to achieve common goals.
I am adaptable and quick to l...
Abhishek Sotku
Selected
I applied via Approached by Company and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. Self introduction
- Q2. Questions based on Hobbies
Interview Preparation Tips
- Self introduction
Top trending discussions
ICCS Interview FAQs
The duration of ICCS interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
ICCS Interviews By Designations
- ICCS Customer Care Executive Interview Questions
- ICCS Customer Support Executive Interview Questions
- ICCS Customer Service Executive Interview Questions
- ICCS Cce Executive Interview Questions
- ICCS Executive Interview Questions
- ICCS Back end Executive Interview Questions
- ICCS Team Lead Interview Questions
- ICCS Graphic Designer Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Team Lead Interview Questions
- Software Engineer Interview Questions
- Sales Executive Interview Questions
- Associate Software Engineer Interview Questions
- Graduate Engineer Trainee (Get) Interview Questions
- System Engineer Interview Questions
- Senior Software Engineer Interview Questions
- Show more
Overall Interview Experience Rating
based on 55 interview experiences
Difficulty level
Duration
Interview Questions from Similar Companies
|
Customer Care Executive
282
salaries
|  ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
134
salaries
| ₹1.5 L/yr - ₹5 L/yr |
|
Customer Service Executive
88
salaries
| ₹1.2 L/yr - ₹4.2 L/yr |
|
Sales Executive
82
salaries
| ₹1 L/yr - ₹4.5 L/yr |
|
Quality Analyst
74
salaries
| ₹1.5 L/yr - ₹3.6 L/yr |
Quess
Statestreet HCL Services
Alldigi Tech
IntouchCX
- Home >
- Interviews >
- ICCS Interview Questions
