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ICCS Interview Questions, Process, and Tips

Updated 24 Feb 2025

Top ICCS Interview Questions and Answers

View all 16 questions

ICCS Interview Experiences

Popular Designations

55 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. How would you handle working on project with tight deadlines?
  • Ans. 

    I thrive under pressure and prioritize tasks effectively to meet deadlines.

    • I would break down the project into smaller tasks and create a timeline for each task.

    • I would communicate effectively with team members to ensure everyone is on the same page and working towards the deadline.

    • I would stay organized and focused, avoiding distractions to maximize productivity.

    • I would be proactive in identifying potential roadblocks...

  • Answered by AI
  • Q2. How would you explain technical details to a non- technical audience?
  • Ans. 

    I would use simple language, analogies, and visuals to explain technical details to a non-technical audience.

    • Use simple language and avoid jargon

    • Use analogies to relate technical concepts to everyday experiences

    • Use visuals such as diagrams or charts to aid understanding

    • Encourage questions and provide real-life examples

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a detail-oriented and organized individual with experience in handling back end operations efficiently.

    • I have a strong background in managing databases and ensuring data accuracy

    • I am proficient in using various back end tools and software

    • I have excellent problem-solving skills and can troubleshoot technical issues effectively

  • Answered by AI
  • Q2. I have significant experience with software development

Interview Preparation Tips

Topics to prepare for ICCS Back end Executive interview:
  • Basic computer
  • English
Interview preparation tips for other job seekers - Behavioral situational and technical question, as well as questions about the candidate's goals, motivation, and values.

Back end Executive Interview Questions asked at other Companies

Q1. How would you explain technical details to a non- technical audience?
View answer (1)

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Team Lead Interview Questions & Answers

user image Anonymous

posted on 24 Feb 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Basic introduction
  • Q2. Discussion for KPI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is your experience in discussing Key Performance Indicators (KPIs)?
  • Ans. 

    I have extensive experience discussing KPIs with team members to track performance and drive improvement.

    • Regularly review KPIs with team members to ensure alignment with goals

    • Provide feedback and coaching based on KPI performance

    • Use KPI data to identify trends and areas for improvement

    • Set clear targets and milestones for team members to achieve KPIs

  • Answered by AI
  • Q2. Employee retention

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CONFIDENT AND REALLY GOOD WITH COMMUNICATION.

Team Lead Interview Questions asked at other Companies

Q1. write a java program to get maxing profit by buying and selling a share from a given set of values (they will change the question after you give solution, like if consider buying only once and selling once they will say to buying multiple t... read more
View answer (3)
ICCS Interview Questions and Answers for Freshers
illustration image
Interview experience
3
Average
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself
  • Q2. What difference between inbound and outbound
  • Ans. 

    Inbound refers to receiving calls, while outbound refers to making calls.

    • Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

    • Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

    • Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

    • Examples: Inbound ...

  • Answered by AI
  • Q3. Tell about own hobbies
  • Q4. How can handle customer
  • Ans. 

    Handle customers with empathy, active listening, problem-solving skills, and professionalism.

    • Practice active listening to understand customer concerns

    • Show empathy and understanding towards customer's situation

    • Use problem-solving skills to address customer issues effectively

    • Maintain professionalism and remain calm, even in challenging situations

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are freesher so u can go here but salary ki low 10k monthly

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)

Promoter Interview Questions & Answers

user image Kush Kumar

posted on 23 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

No information about gf
Thank you
.

Round 2 - One-on-one 

(5 Questions)

  • Q1. What type of people in ther place
  • Q2. What is water why it's important
  • Ans. 

    Water is a vital substance for all living organisms, essential for hydration, regulating body temperature, and carrying nutrients and waste throughout the body.

    • Water makes up about 60% of the human body and is crucial for maintaining proper bodily functions.

    • It helps in digestion, absorption, and transportation of nutrients.

    • Water is essential for regulating body temperature through sweating and respiration.

    • It lubricates...

  • Answered by AI
  • Q3. What is your name's it true question
  • Q4. Why it important for job
  • Q5. When joining this job you are profit me

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you I have no any I'dyea

Promoter Interview Questions asked at other Companies

Q1. How to sell a mobile phone to a customer?
View answer (5)

ICCS interview questions for popular designations

 Customer Care Executive

 (11)

 Customer Service Executive

 (3)

 Customer Support Executive

 (2)

 Cce Executive

 (2)

 Executive

 (2)

 Back end Executive

 (2)

 Team Lead

 (2)

 Graphic Designer

 (1)

Team Lead Interview Questions & Answers

user image Anonymous

posted on 7 May 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. About Previous Experience
Round 2 - Aptitude Test 

Logical Reasoning, Personality Test

Round 3 - One-on-one 

(1 Question)

  • Q1. Previous experience and expertise with matching with current process
Round 4 - Client Interview 

(1 Question)

  • Q1. Fluency in Communication and understanding for the compliance

Team Lead Interview Questions asked at other Companies

Q1. write a java program to get maxing profit by buying and selling a share from a given set of values (they will change the question after you give solution, like if consider buying only once and selling once they will say to buying multiple t... read more
View answer (3)

Get interview-ready with Top ICCS Interview Questions

SME Interview Questions & Answers

user image Anonymous

posted on 17 Sep 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What was your salary expectation
  • Ans. 

    My salary expectation is based on my experience, qualifications, and the industry standard.

    • Consider my years of experience in the industry

    • Take into account my qualifications and certifications

    • Research the industry standard for this position

    • Open to negotiation based on benefits package

  • Answered by AI
  • Q2. Why I should hire you
  • Ans. 

    I am a dedicated and experienced professional with a proven track record of delivering results and exceeding expectations.

    • I have a strong work ethic and am committed to achieving success in all tasks assigned to me.

    • I have relevant experience and skills that align with the requirements of the position.

    • I am a team player and can collaborate effectively with colleagues to achieve common goals.

    • I am adaptable and quick to l...

  • Answered by AI

SME Interview Questions asked at other Companies

Q1. 1. What is one to one function?
View answer (9)

Jobs at ICCS

View all
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Questions based on Hobbies

Interview Preparation Tips

Topics to prepare for ICCS Customer Support Associate interview:
  • Self introduction
Interview preparation tips for other job seekers - Good company

Customer Support Associate Interview Questions asked at other Companies

Q1. How can you tackle your customer in real time scenario?
View answer (33)
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about my self
  • Ans. I explained everything about me and professional career
  • Answered Anonymously
  • Q2. Hr asked me to take a mock call of my previous company in different languages
  • Ans. I did everything in every languages
  • Answered Anonymously
Round 2 - Aptitude Test 

Everything was a general knowledge questions but these peoples want a twisted answer not a correct answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For the customer support job role you people's can test the communication skills not bad but in aptitude test you people's want twisted answers not the correct exact answers which made me to feel bad that to you waited me for such a long time

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is your name and about your self
  • Q2. Previous day routine
  • Ans. 

    My previous day routine involved handling customer inquiries, resolving issues, and providing excellent service.

    • Started the day by checking emails and voicemails for any customer inquiries

    • Responded to customer inquiries via phone, email, or chat

    • Resolved customer issues and complaints in a timely and professional manner

    • Provided product information and assistance to customers

    • Maintained accurate records of customer intera

  • Answered by AI
Round 2 - Assignment 

Ascent test for English

Interview Preparation Tips

Interview preparation tips for other job seekers - Please read before the interview about customer support

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Read the lines shown on screen
  • Q3. Translate these lines
  • Ans. 

    Translate the given lines into another language

    • Identify the language the lines are written in

    • Use a translation tool or dictionary to find the equivalent words in the desired language

    • Ensure the translation is accurate and conveys the same meaning as the original lines

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Give intro in english only

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (21)
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ICCS Interview FAQs

How many rounds are there in ICCS interview?
ICCS interview process usually has 1-2 rounds. The most common rounds in the ICCS interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for ICCS interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICCS. The most common topics and skills that interviewers at ICCS expect are Outbound Sales, Domestic BPO, Process Training, Sales and Telesales.
What are the top questions asked in ICCS interview?

Some of the top questions asked at the ICCS interview -

  1. if I give a topic to you could you explain about 2 minutes continuou...read more
  2. How would you explain technical details to a non- technical audien...read more
  3. How do you Reset Admin Password, how to install windows os remot...read more
How long is the ICCS interview process?

The duration of ICCS interview process can vary, but typically it takes about less than 2 weeks to complete.

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ICCS Interview Process

based on 49 interviews

Interview experience

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